Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.49

2.5 Rating 1,262 Reviews

37 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't normally do this, but I just had the worst customer experience of my life with Lloyds Bank. After waiting for hours to speak to a representative, the customer service managers I spoke to were so dismissive and unhelpful (one actually hung up on me, forcing me to start the process all over again) and I STILL can't even access my own money! I am truly exasperated.”

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Posted 5 years ago

“Just bean to Lloyds Bank at Daventry rd coventry for help for my husband filling in a bank form for a check deposit as he has Anxiety and is disabled a lovely Ladie called Surb Jagait helped him and filled all forms for him .he previously whent to one on Foshill rd coventry and the Manager said Take it to your doctors very Rude and ignorant so thank you so much Surb for sorting everything out and shame on Foshill rd bank manager”

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Posted 5 years ago

“Absolutely terrible business banking service. I enquired about a payment I received from a client which was less than what I received. Was transferred to three different department and I am still on hold after 45 minutes. Ridiculous for such a well established brand”

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Posted 5 years ago

“Like all insurance companys they apply the policy put an increase every year even when you have not claimed The ade all the same”

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(Car Insurance) - Posted 5 years ago

“No customer service it’s horrendous”

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Posted 5 years ago

“tried to make a bank transfer then the site shut down and locked my on line banking spent hours and hours trying to get through to lloyds to sort it out kept me hanging on , gave up in the end , terrible service”

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Posted 5 years ago

“Spoke to a lovely lady called Jordan this afternoon regarding bank transfer. She was not only affeciant but also someone who was happy to offer other assistance if I needed it. She came across as someone who genuinely cared. So very refreshing and rare in our time. Lloyds should be proud to have her as a valued staff member. 🏆”

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Posted 5 years ago

“Rude arrogant staff, 1 staff member would not serve me and said she did not deal with international payments, but i later found out she did and so the manager was informed, at the time i informed her i was dyslexic and needed help with completion of this transaction, but she sent me to another staff member”

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Posted 5 years ago

“Long time customer with Lloyds,car insurance same as all other things I do with the bank.good service all round.”

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(Car Insurance) - Posted 5 years ago

“I have business, personal. credit card, Insurance and mortgage with Lloyds Bank. However, every time I have reason to contact with them, I feel that they simply don't care. I had occasion to set up a new business account recently, was sent to a branch only to be told I needed to apply online or on the phone (total waste of my time). I started to do the online application but had some questions, I phoned, the person I spoke with lacked knowledge and was dismissive. I subsequently set up an account with a different provider simply and easily. I may consider moving all my business elsewhere as am totally fed up with sub-standard service and speaking with staff who don't care.”

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Posted 5 years ago

“They have stopped my account (because of fraud they say), I cannot access my money. I simply tried to move money from my account to my savings and that was enough for the to lock my account! I cannot even buy groceries. I am now on hour 4 of hold and still no further forward. They have me over a barrel as I have to keep holding in the hope that I will eventually get through to a human. But four hours now and still just ringing and saying, "thank you for your patience, please continue to hold and we will be with you as soon as we can" Shocking! Looking into it, I see that the CEO fired a bunch of staff and is now quitting this year, so I guess we have Antonio Horta-Osorio to thank for the lack of service we are all experiencing!”

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Posted 5 years ago

“Really and truly an awful experience with Lloyds bank Cornwall. Had a business account with them for my llc. They randomly closed it but left no indication as to why they closed it. When a client tried to pay me I found out that they had closed it. Proceeded to spend 45 minutes on hold to speak with a representative who.... could not tell me why they had closed the account but recommended that I go into a branch where.... They put me in an office on a phone for an hour so that again- no one could tell me why they had closed the account. (Explanation from the representative: it was “weird”). I finally gave up and asked them just to open up a new account. Another hour on the phone. Another waste of my time. Avoid this bank at all costs. Plenty of better banks out there with decent customer service...”

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Posted 5 years ago

“Please please avoid this bank at all costs as its staff are unable to respond to you as a person on the phone but to pass you around endlessly, do endless security each time you reach another person and then still not help but pass you elsewhere the cut you off for the fifth time!! Wasted 13 hours on the phone mostly waiting and still no help. In the branch they work on tiny tablets and if the don't work neither do the staff they send you home!!! After a nice wait outside first. Also all the outside ATM;s are always out of order yet across the road Nat West work 100% of the time. Is it a to make people use Nat west so staff don't have to fill up their machines?? Why no live chat on the internet bank to sort queries?? 0/5 is far far too high a score for NO service or help.”

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Posted 5 years ago

“Appalling waiting times”

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Posted 5 years ago

“don’t go with Lloyds unless you want to be on hold for 2 hours and then finally get through and they say oh you have to go to another department and transfer over straight away then it’s another 2 hour wait I’ve been trying to get my account back online for 5 weeks now (my online banking) absolute terrible service”

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Posted 5 years ago

“I took out car insurance last year and the policy was very competitive but this year’s quote was approx 30% hike. Pigs at the trough come to mind especially after what we have all suffered this last year. Very disappointed. It doesn’t pay to be loyal,or maybe I ought to say they would like you to be loyal and pay for the privelidge. No thank you.”

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Posted 5 years ago

“Sheer and utter disappointment in the enticing initial offers which were subsequently eliminated when it came to pay Sharks in suits - beware”

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(Car Insurance) - Posted 5 years ago

“Always received an excellent service,helpful and efficient.”

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(Car Insurance) - Posted 5 years ago

“Every time when I call them I have to wait more than one hour, and then they switch off the line The most disaster company I can see”

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Posted 5 years ago

“Customer service not able to speak to a human, when the phone does ring, they cut you off due to colour call, font even offer a callback. Kept on hold 35 minutes appalling”

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Posted 5 years ago

Lloyds Bank is rated 2.5 based on 1,262 reviews