Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.49

2.5 Rating 1,256 Reviews

37 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service in Durham branch is disgraceful, attitude of your walk about staff is like the police force. You only ever have 1 and on a lucky day 2 behind the counter, with ques every day. You seem to forget your providing a service not giving away free money !! Every visit take valuable time out of my day. And you make it difficult to leave comment on here !”

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Posted 7 years ago

“This bank makes it very hard for people that come from other countries to make an account, even if they are already working in the UK. Due to my NiNo being processed at the moment I was asked to bring utility bills(that are not easy to have, if you don't have a bank account or enough time in the country). And a letter from my employer verifying that I work there, which I brought and got rejected, because they did not like the format of the letter, even though it had all the required information. In addition to that they did not accept it because it had an electronic signature and quote on quote "You could have made this yourself". I find this at the least unacceptable.”

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Posted 7 years ago

“worse bank ever”

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Posted 7 years ago

“Very slow in answering your questions but quickly charge money to swap your insurance to another vehicle, won’t be using them when my insurance needs renewing!”

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(Car Insurance) - Posted 7 years ago

“Excellent customer service very helpful staff and very quick payout.”

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(Home Insurance) - Posted 7 years ago

“Rude, sarcastic and generally difficult customer service with no attempt to resolve a problem which is clearly theirs, but means that I can't access my money. What can I say after nearly 30 years banking with them and never being in debt, I will be moving current account as soon as possible. Appalling behaviour.”

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Posted 7 years ago

“Poor service, departments not joined up, one says one thing another says something different, do not care about effect of their actions, perhaps this should be raised at the next AGM, not sure it will make a difference. no one really cares”

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Posted 7 years ago

“No loyalty after 46 years they dropped my house insurance by the under writer . But will be taken my money out of lloyds bank.”

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Posted 7 years ago

“lloyds provided the cover I wanted”

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(Home Insurance) - Posted 7 years ago

“Haslemere Branch . Realy slowly service. Satursays close (no good for businesses) Nde a new management. I felt disappointed with their services.”

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Posted 7 years ago

“Lost wallet on hols.lloyds at driffield sorted me out over xmas many thanks to staff and manager 300pounds limit a bit low but manager sorted it all the best to staff and manager keep up the good work .”

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Posted 7 years ago

“After taking a loan out today.. I cancelled it 60 minutes later... their fraud department are abhorrent.. 50 minutes of non related questions.. like "how long have you known your builder.... where did you meet him...",,, useless..after many years with Lloyds off to Barclays should have done ie years ago.... Good look Noel in suing them!!! Happy Christmas 11”

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Posted 7 years ago

“This has got to be the worst bank ever and after over 10 yes of banking with you I'm going elsewhere! I've never missed a beat whilst banking with you and your customer service is attroceous. Good bye Lloyds and thanks for the diabolical rates on my mortgage and that's also going elsewhere to”

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Posted 7 years ago

“I have not had a problem with them whatsoever, great service from the start in fact cut my insurance by half compared to my last insurer ( be wise ) who had told me to pay an extra £100 because I changed my car, when I asked why I was told maybe I wasn’t used to driving that particular car, unfortunately I drive one for work 80000 + miles a year & if that’s not use th driving one what is that why I went to LLOYDS.”

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(Car Insurance) - Posted 7 years ago

“I have had various problems with Lloyds and the customer advisers are rude and argumentative. I felt humiliated . I will be closing my account as this is the worst bank ever. Absolutely rubbish for customer service. Do not bank with them!”

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Posted 7 years ago

“Iam not from Stevenage. I live in South Cambridgeshire (Whaddon) Born in Cambridge and always lived in the County.”

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(Car Insurance) - Posted 7 years ago

“Lloyds are a straightforward, efficient and a competitive company to deal with.No complaints!”

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(Car Insurance) - Posted 7 years ago

“Lloyds Agriculture call centre offers a very poor service ,jobs worth attitude, not prepared to help in any way unless they can tick a box”

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Posted 7 years ago

“It was easy and very quick and no problems at all”

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(Car Insurance) - Posted 7 years ago

“Do not use for home and contents insurance absolutely terrible service”

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(Home Insurance) - Posted 7 years ago

Lloyds Bank is rated 2.5 based on 1,256 reviews