Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.51

2.5 Rating 1,231 Reviews

38 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,231 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 24th October 2025

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Lloyds Bank 1 star review on 26th June 2025

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Lloyds Bank 1 star review on 13th June 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude, sarcastic and generally difficult customer service with no attempt to resolve a problem which is clearly theirs, but means that I can't access my money. What can I say after nearly 30 years banking with them and never being in debt, I will be moving current account as soon as possible. Appalling behaviour.”

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Posted 6 years ago

“Poor service, departments not joined up, one says one thing another says something different, do not care about effect of their actions, perhaps this should be raised at the next AGM, not sure it will make a difference. no one really cares”

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Posted 6 years ago

“No loyalty after 46 years they dropped my house insurance by the under writer . But will be taken my money out of lloyds bank.”

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Posted 6 years ago

“lloyds provided the cover I wanted”

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(Home Insurance) - Posted 6 years ago

“Haslemere Branch . Realy slowly service. Satursays close (no good for businesses) Nde a new management. I felt disappointed with their services.”

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Posted 6 years ago

“Lost wallet on hols.lloyds at driffield sorted me out over xmas many thanks to staff and manager 300pounds limit a bit low but manager sorted it all the best to staff and manager keep up the good work .”

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Posted 6 years ago

“After taking a loan out today.. I cancelled it 60 minutes later... their fraud department are abhorrent.. 50 minutes of non related questions.. like "how long have you known your builder.... where did you meet him...",,, useless..after many years with Lloyds off to Barclays should have done ie years ago.... Good look Noel in suing them!!! Happy Christmas 11”

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Posted 6 years ago

“This has got to be the worst bank ever and after over 10 yes of banking with you I'm going elsewhere! I've never missed a beat whilst banking with you and your customer service is attroceous. Good bye Lloyds and thanks for the diabolical rates on my mortgage and that's also going elsewhere to”

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Posted 7 years ago

“I have not had a problem with them whatsoever, great service from the start in fact cut my insurance by half compared to my last insurer ( be wise ) who had told me to pay an extra £100 because I changed my car, when I asked why I was told maybe I wasn’t used to driving that particular car, unfortunately I drive one for work 80000 + miles a year & if that’s not use th driving one what is that why I went to LLOYDS.”

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(Car Insurance) - Posted 7 years ago

“I have had various problems with Lloyds and the customer advisers are rude and argumentative. I felt humiliated . I will be closing my account as this is the worst bank ever. Absolutely rubbish for customer service. Do not bank with them!”

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Posted 7 years ago

“Iam not from Stevenage. I live in South Cambridgeshire (Whaddon) Born in Cambridge and always lived in the County.”

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(Car Insurance) - Posted 7 years ago

“Lloyds are a straightforward, efficient and a competitive company to deal with.No complaints!”

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(Car Insurance) - Posted 7 years ago

“Lloyds Agriculture call centre offers a very poor service ,jobs worth attitude, not prepared to help in any way unless they can tick a box”

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Posted 7 years ago

“It was easy and very quick and no problems at all”

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(Car Insurance) - Posted 7 years ago

“Do not use for home and contents insurance absolutely terrible service”

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(Home Insurance) - Posted 7 years ago

“Very easy process. Covered all my needs.”

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(Home Insurance) - Posted 7 years ago

“Their Commercial Banking system is hopeless. In fact it is actually getting worse! Now it's not putting in the value date automatically and it takes at least two goes to key it in! Often the program does not work fully or properly - I have no such problems with other banks. On top of all this, we now no longer seem to have a Relationships Manager! I keep being told to phone a call centre. I want a person with whom to inter-react. Our T/O is only £1.5 million pa, but surely we deserve better than this. All in all, over the years, I have found Lloyds flakey and dysfunctional. If you are thinking of opening a business account, never ever choose Lloyds.”

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Posted 7 years ago

“Staffs are rude, sarcastic and not helpfull.”

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Posted 7 years ago

“Sraffs are terrible. They do not like my accent hahahaha They block my bank payment becauce I did not understand question, what they asked me..... But what about accent which they speaking????? Who can understand? They can not spell my family name proper, I tald them - English is not my first lenguige - but are they bothered? They sad - if you do not like - go to another bank...... How rude it is.....”

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Posted 7 years ago

“The cheque imaging app/system is not fit for purpose, today I have been told by the business support call centre that because we have a different trading name to our limited company (both are on our bank account and have been since 2008) the system will not accept cheques issued in our trading name although their IDMs, deposit points and counter services will. The whole thing is a scam to play lip service to the instruction to speed up clearance of cheques. Bad service Lloyds, put it right or lose customers”

Helpful Report

Posted 7 years ago

Lloyds Bank is rated 2.5 based on 1,231 reviews