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Lloyds Bank Reviews

2.5 Rating 1,239 Reviews
38 %
of reviewers recommend Lloyds Bank
2.5
Based on 1,239 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
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Anonymous
Anonymous  // 01/01/2019
Since taking our policy we have had issues sorting out our no claims from prev insurer. Lloyds promised to deal with this in November last year and it still hasn't been resolved! I have been promised call backs and no calls are returned. Iv spent time and money trying to resolve this and as a result have lost my no claims and paying a higher premium than I was originally quoted. Very poor service.
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Posted 9 years ago
Been with Lloyds for many years. Banking, house insurance and car insurance. This year my car insurance increased by more than 50%. My circumstances have not changed and I have made no claims. The first person I spoke to could not give me any good explanation for it and seemed uninterested and quite rude which gave me no choice but to look elsewhere. In the end they've done me a real favour because I found many companies that would give me a years insurance for more than £200 cheaper and nearly £70 cheaper than my previous years insurance with Lloyds. I rang lloyds to cancel my insurance and a more experience chap dealt with me and explained more politely that the cost of my insurance had risen so much because basically in my area there had been many claims. I live in a quite village in the Cotswolds but I can only surmise that I must be lumped into an area that incorporates an area that has had more crime in the past year. If there was a more moderate increase I would have excepted such an explanation but more than 50%!! No sorry that's well out of order - it shouldn't be allowed! No loyalty at Lloyds, big company that think they can treat long standing customers with contempt. Lloyds you need to train your staff better in dealing with customers and you need to give more acceptable explanations for your random increases. It's very disappointing when a big long standing company like Lloyds acts in such an unprofessional way. Like I said, they've done me a favour by forcing me to look elsewhere and now I have cover through esure. Lessons learnt: dont stay with one company and always shop around.
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Posted 10 years ago
do not waste your time filling out the documents as they are misleading.
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(Car Insurance) - Posted 10 years ago
Been waiting Nearly two weeks for my car windscreen to be fixed. No one turned up for the first all day appointment, I didn't even get a phone call to say why. I have now called three times to try make a new appointment and not received a phone call back despite promises! Only changed my car insurance to Lloyds last month, regretting it now!!!
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Posted 10 years ago
I had lots of problems with regard to providing my no claim bonus. Their emails were threatening. I had to go and complain to one of the Lloyds managers in the Totton branch. I would have had to pay more for my policy if I had not complained and pursued the matter.
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(Car Insurance) - Posted 10 years ago
poor customer service, cancelled insurance without warning, i could have been driving without knowledge of my lack of insurance if i wasn't away at the time.
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Posted 10 years ago
Very over priced, beware of over the top cancellation fees £55.00 plus what you need to pay for next installment depending on when you cancel, £25.00 for document change. An employee told me wrong information on phone which swung it for me to leave , got a much better policy else where and saved my self £200.00.
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Posted 10 years ago
Received a letter after two months inflating my premium. No request for further information or clarification- it would seem that Experian have given them wrong information. Sadly their customer care team were completely unhelpful and I cancelled despite the huge charge. BISL seem to be operating a licence to take money, having hooked consumers online through comparison sites my experience is that they take the opportunity to grab more cash without discussion or explanation. Please note BISL are the company behind Lloyds car insurance. Do not use !
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Posted 11 years ago
Very unhappy with Lloyd's, purchase a car and swapped insurance over which has more than doubled a month. Won't be renewing in January.
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(Car Insurance) - Posted 11 years ago
Lloyds Bank is rated 2.5 based on 1,239 reviews