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Marks & Spencer Reviews

2.1 Rating 1,330 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 17th January 2026

Marks & Spencer 1 star review on 16th January 2026

Marks & Spencer 1 star review on 18th September 2025

470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found all I needed to know about my pet insurance,& received all documents in record time. Thank you.”

Helpful Report

(Pet Insurance) - Posted 11 years ago

“Very good and easy to use,thank you,Christine.”

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(Car Insurance) - Posted 11 years ago

“very objective & clear-left little doubt to what buying”

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(Car Insurance) - Posted 11 years ago

“Highly competitive, so much so I have now also transferred my wife's car insurance to M&S.”

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(Car Insurance) - Posted 11 years ago

“Good insurance company . Happy client.”

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(Car Insurance) - Posted 11 years ago

“I have had to add a named driver for 1 day but the charge was high more than half the policy also incurred an administration charge as well.”

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(Car Insurance) - Posted 11 years ago

“No problems with my claim or current service.”

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(Pet Insurance) - Posted 11 years ago

“Once I realised that all documentation was on line there were no problems. Would use again if their quote is competitive.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“I wanted insurance for my dog and go compare offered a lots of potential companies and I chose one, it was that easy.”

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(Pet Insurance) - Posted 11 years ago

“Very good insurer.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“Been to vets lots but Have always been charged less than the compulsory charge so have not had reason to use insurance....”

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(Pet Insurance) - Posted 11 years ago

“So far I have been pleased with the product.”

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(Car Insurance) - Posted 11 years ago

“Good and responsive service”

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(Car Insurance) - Posted 11 years ago

“Made a phone call to change my address, i only moved 2 miles within the same town, and they charged an extra £25 for living 2 miles away then charged £15 to make the change on their records. Absolutely outrageous charges. Alan Downey..”

Helpful Report

(Car Insurance) - Posted 11 years ago

“Good Choice of providers”

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(Car Insurance) - Posted 11 years ago

“Good package -breakdown and european cover plus straightforward, clear documents. Certainly recommend.”

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(Car Insurance) - Posted 11 years ago

“It was a pleasant experience for me to shop online and get my Insurance a bit cheaper than my local Insurance Broker after dealing with them for 27 years. I look forward to renewing my Insurance in July.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“Arranging car insurance with M&S through Go compare was quite straightforward and furthermore was the cheapest. Subject to a satisfactory renewal quote l will certainly stay with M&S”

Helpful Report

(Car Insurance) - Posted 11 years ago

“I had not driven for a few years before buying this insurance. This meant I had no "no claims" history. M&S offered the best deal at the time for my circumstances. I have not had any communication from them during the 12 months of the policy. I have not made a claim so can't comment on their customer service.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“Not much to say as I have had no other dealings except to buy the insurance”

Helpful Report

(Car Insurance) - Posted 11 years ago

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Marks & Spencer is rated 2.1 based on 1,330 reviews