Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,231 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The food department is always good value. Their offers are genuine. They can get things quickly from their warehouse”

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Posted 7 years ago

“Chose and paid for items online, collected from my local store. All very easy and efficient.”

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Posted 7 years ago

“The fit was exactly as it said on the label. Packing was good. Delivery a bit slow on that occasion.”

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Posted 7 years ago

“Website not the easiest to navigate, but the delivery was very quick. I got my purchase within 7days. Was very impressed”

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Posted 7 years ago

“Lovely top and comfy, flattering summer trousers. Fab as always from brand I trust to fit me and make me look as good as I can”

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Posted 8 years ago

“had the kind of clothes i was looking for”

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Posted 8 years ago

“Always very good customer service, easy to use website, really good help within the stores where needed. Great range”

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Posted 8 years ago

“Prompt delivery. Easy to return unwanted items to store.”

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Posted 8 years ago

“Very friendly and efficient service. I do think the website could do better, with retaining your search results instead of always starting it again after click on items you want to look at in detail. Also letting you know when things are back in stock would be good. Excellent school uniform for the kids, best out there.”

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Posted 8 years ago

“Much improved clothing range and good quality merchandise.”

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Posted 8 years ago

“Super speedy, free, delivery to my local store. Only criticism would be the sizes of clothes vary across the ranges and are inconsistent within the ranges so one can never be sure that the clothes are going to fit. Had to reorder in a different size.”

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Posted 8 years ago

“Good value”

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