Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.06

2.1 Rating 1,330 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

Write Your review

Tell us how Marks & Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ability to order online and have free delivery, good returns service”

Helpful Report

Posted 9 years ago

“The clothing is steadily improving in design and quality. However the colours and costing needs further improvement.”

Helpful Report

Posted 9 years ago

“The food department is always good value. Their offers are genuine. They can get things quickly from their warehouse”

Helpful Report

Posted 9 years ago

“Chose and paid for items online, collected from my local store. All very easy and efficient.”

Helpful Report

Posted 9 years ago

“The fit was exactly as it said on the label. Packing was good. Delivery a bit slow on that occasion.”

Helpful Report

Posted 9 years ago

“Website not the easiest to navigate, but the delivery was very quick. I got my purchase within 7days. Was very impressed”

Helpful Report

Posted 9 years ago

“Lovely top and comfy, flattering summer trousers. Fab as always from brand I trust to fit me and make me look as good as I can”

Helpful Report

Posted 9 years ago

“had the kind of clothes i was looking for”

Helpful Report

Posted 9 years ago

“Always very good customer service, easy to use website, really good help within the stores where needed. Great range”

Helpful Report

Posted 9 years ago

“Prompt delivery. Easy to return unwanted items to store.”

Helpful Report

Posted 9 years ago

“Very friendly and efficient service. I do think the website could do better, with retaining your search results instead of always starting it again after click on items you want to look at in detail. Also letting you know when things are back in stock would be good. Excellent school uniform for the kids, best out there.”

Helpful Report

Posted 9 years ago

“Much improved clothing range and good quality merchandise.”

Helpful Report

Posted 9 years ago

“Super speedy, free, delivery to my local store. Only criticism would be the sizes of clothes vary across the ranges and are inconsistent within the ranges so one can never be sure that the clothes are going to fit. Had to reorder in a different size.”

Helpful Report

Posted 9 years ago

“Good value”

Helpful Report

(Car Insurance) - Posted 10 years ago

“:)”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Buying cover was straightforward but I fail to understand why, when following her death I took my wife's name off the policy so that I was the only driver, the premium was increased. This fact makes it highly likely that when renewal time comes around I shall take my business elsewhere.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Good efficient service at the best price”

Helpful Report

(Car Insurance) - Posted 10 years ago

“All dealt with very efficiently thank you.”

Helpful Report

(Car Insurance) - Posted 11 years ago

“excellent and efficient claims service-they could not have been more helpful or prompt”

Helpful Report

(Home Insurance) - Posted 11 years ago

“Excellent web site. Easy to follow. Marks and spencer was the cheapest and the best for me. Good customer service”

Helpful Report

(Car Insurance) - Posted 11 years ago

Marks & Spencer is rated 2.1 based on 1,330 reviews