Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,219 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,219 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still trying to get my flower order 10 days after they were due to be delivered. Terrible customer service and 2 promises of a call back........No call back. I was told the first bouquet was damaged in transit and the resend was lost in transit???”

Helpful Report

Posted 3 years ago

“Had some flowers delivered. They were delivered on time , and they were beautiful.”

Helpful Report

Posted 3 years ago

“My sunflower abundance bouquet has just been delivered. I'm so impressed. The flowers are well packed in a tall sturdy cardboard box and the bouquet itself is nicely wrapped. 10/10 M&S, excellent service and quality flowers.”

Helpful Report

Posted 3 years ago

“My order of 6 pairs of black joggers has turned up on time though they were screwed up in the parcel. When ordering these joggers, It clearly states on the web page in "BLACK AND WHITE " that these joggers are straight leg joggers. "WRONG"… they are TAPERED LEG and do not look as STRAIGHT LEG joggers/ trousers SHOULD look. I am really irritated. Obviously the buyer who bought these in to sell off are not liaising with the person who advertises these joggers for sale, I am sure that who ever is responsible couldn’t give a toss. as long as they are sold. I have bought these joggers 6 pairs at a time for years because they were comfortable, apart from last year, the rise was short meaning, they didn't come up to the waist. so gave them to charity. One just cannot believe what is written down. Where can I buy 6 pairs of black STRAIGHT LEG joggers "meaning straight down from hip to ankle" from your pages. I have complained by phone and was given a £5 voucher for my troubles for what good that will do It doesn't alter my irritation.”

Helpful Report

Posted 3 years ago

“Recieved a beautiful bouquet from my friend for my birthday from Marks & Spencer I noticed after tge 2ndcday flowes were turning brown and losing Petel's i kept them hydrated and cool but to be honest in quite disappointed as I know they were expensive (£50) I haven't told my friend as she would be upset. I've ordered from m&s in the past and been happy with them but these are very disappointing 😕”

Marks & Spencer 3 star review on 27th August 2021

Helpful Report

Posted 3 years ago

“The flowers i received are poor quality and half dead”

Marks & Spencer 1 star review on 22nd August 2021

Helpful Report

Posted 3 years ago

“Jointed flower subscription, shows picture of flowers you are getting on Web page but when flowers came completely different flowers .rang customer services to be told the flowers are seasonal which are sent so false advertising and sorry to say Flowers not worth the money .”

Helpful Report

Posted 3 years ago

“Flowers did not arrive till 6pm , and where not fresh it was very disappointng as it was my friends 80th Birthday the flowers are now in the bin.”

Helpful Report

Posted 3 years ago

“My friend gave me 12 beautiful yellow roses for my birthday on Wednesday. 2 had broken stalks, the other 10 were dead on the Saturday morning when I got up. Will never buy flowers from M & S. I think my friend bought them from St James retail park Sheffield.”

Helpful Report

Posted 3 years ago

“Sent flowers for my sisters birthday. Arrived all dead. In a box with no water. No gift message was sent with them so she had no idea who they were from. Disgusting and unbelievable service.”

Helpful Report

Posted 3 years ago

“I ordered a rose bouquet with champagne for my in-laws to help celebrate their 60th wedding anniversary. They got the flowers but not our gift message or the champagne which was out of stock. Why wasn't I informed so I could change the order and why wasn't the message sent as they had no idea we sent them? Very poor service. We got a refund for the gift but it's not about the money. The poor service completely ruined for us a surprise gift to help them celebrate their Diamond Anniversary which is rare these days. They got their card from the Queen but not our champagne.”

Helpful Report

Posted 3 years ago

“Very disappointed . Not good value and a few were dead 4 days later. Delivery was good arrived when it should and tx to say it had arrived”

Helpful Report

Posted 3 years ago

“Flowers should bring joy when the box is opened! In my case unable to see flowers ( except the ones in droop sticking out the top) because they were wrapped in brown paper. Had to disassemble the box to find out who they were from. Boring card simply an advertisement for M&S. No thought had been put into the presentation 0/10 marks. Flowers not good VFM. Could do better. Disappointing all round.”

Helpful Report

Posted 3 years ago

“Rose and seathistle bouquet. Awful. By day 3 rose petals brown and falling off.”

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Posted 3 years ago

“Poor quality flowers the rose was floppy , they were for a present .wouldnt buy again !”

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Posted 3 years ago

“Absolutely appalling service , my mum sent me flowers to arrive on Saturday my 50th, no flowers arrived, Tuesday dead flowers arrived, replacement arrived Thursday 9.30pm also dead and battered looking , would NEVER buy from here again”

Marks & Spencer 1 star review on 5th August 2021

Helpful Report

Posted 3 years ago

“I received a bouquet of flowers from my Mum for my 50th birthday sent from M&S sadly they last the weekend just and no more! I had 4 other vases full still blooming over a week on from other supermarkets shocking disgrace as I know the bouquet wouldn’t of been cheap! Do not order as quality is poor”

Helpful Report

Posted 3 years ago

“Lacklustre service and you’ll just deal with a foreign based customer service team that will not care. If your delivery is by Yodel, just cancel and forget about it. They dont care the reason as to why it didnt arrive but more than happy to reorder and take your money. Have always used them but now never ever again.”

Helpful Report

Posted 3 years ago

“Flowers arrived Saturday and were dead and in the bin by the following Thursday, very embarrassing to have to tell my daughter in law who sent them.”

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Posted 3 years ago

“I ordered myself a summer bouquet after feeling down after my dads funeral. Arrived today..beautiful flowers brings me happiness. Smells gorgeous. And all for £20 free delivery. Thoroughly recommend. Jane Frampton”

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,219 reviews