Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,256 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 18th September 2025

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers and Prosecco for my daughter for passing an exam. The Prosecco bottle squashed the flowers. I sent them photos of the squashed flowers and got a £5 Gogw voucher for damage to the box!! Totally disappointed and disgusted with them and their attitude towards this. If this was a big!! Item would it be replaced if damaged in transit?”

Marks & Spencer 1 star review on 26th November 2021

Helpful Report

Posted 3 years ago

“Flowers have not turned up at all! Paid for next day delivery! No way to complain! Fuming”

Helpful Report

Posted 3 years ago

“last week I was sent MS roses for my 75th birthday.They were soft and dry and three of them had lost most of their petals. I sadly told the sender as I thought they deserved a refund. They opted to resend and today I have just opened another ten pink and white blooms which look sad, tired and thirsty. Before I could put them into water many petals had fallen just as in the first bunch. my one star review is for the scent of them. Totally sad, should I tell the sender again?”

Helpful Report

Posted 3 years ago

“Today I received the Autumn Bright flowers in a bag. They are absolutely stunning, beautiful colours. Guaranteed to make you smile. They are exactly what it says on the tin! 🌟🌟🌟🌟🌟”

Marks & Spencer 5 star review on 20th November 2021

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Posted 3 years ago

“I received roses from my daughter they were beautifully presented but when I opened them up they were all dried up and dying. There was a note enclosed saying they have stopped puting water in their flowers to save the environment meanwhile killing beautiful roses. A rethink is definitely needed to this new venture or a lot more complaints will be coming.”

Marks & Spencer 1 star review on 18th November 2021

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Posted 3 years ago

“My daughter sends me a beautiful boquet of flowers from M and S every year.This year however the flowers were so dissapointing. They looked liked they a five pound bunch of flowers my local garage sells.”

Helpful Report

Posted 3 years ago

“Awful quality, half dead when arrived and were no different after 24 hours in water. An expensive bouquet sent by an elderly relative for my birthday. M&S refused to discuss with me as I hadn’t ordered them. The complaint Had to be initiated by the purchaser who would have been devastated that she had spent her pension on poor quality flowers. Do not send flowers from M&S”

Helpful Report

Posted 3 years ago

“Flowers ordered for a birthday arrived a day late. The condition of the flowers was disgraceful. M and S should not be allowed to have a flower delivery business as other family members have had the same service. Shameful.”

Helpful Report

Posted 3 years ago

“I ordered flowers in plenty of time for a birthday. On the day they should have been delivered I got an e mail saying there was a 24hr delay. So dissappointed.”

Helpful Report

Posted 3 years ago

“I ordered flowers to be delivered to a very dear friend on her 80th Birthday Who is very poorly At 6 o'clock in the evening she still had not received them I was on the telephone for almost 30 min to customer service trying to find out why To be told by the guy on the phone he had cancelled them due to the fact it was too late to deliver to an elderly lady? I was so annoyed but he re ordered to be delivered the next day!!!! My friends birthday was the 8th not the 9th I was offered a refund of £10 which I felt an absolute insult I would never trust Marks and Spencers again”

Helpful Report

Posted 3 years ago

“Purchased a Bunch of White Roses for a Beautiful Caring Lady for our First Date & Wow they lasted for over 3 weeks . Looking forward to Buying Her another bunch of Roses in a few weeks time, when we meet up again . Thank you M&S”

Helpful Report

Posted 3 years ago

“Flowers delivered to a friend. They were put in her garage with the delivery note instead of the delivery note being posted through her letterbox. This shouldn't have happened as the delivery service was provided with my friends mobile phone number and could have made contact with her. She found the flowers by chance the following day. Very poor service and not what would be expected from an M&S courier”

Helpful Report

Posted 4 years ago

“Not happy ordered flowers for my wife for our anniversary ,very disappointed for £50, was expecting something abit special, next time I go to the garage.”

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Posted 4 years ago

“I have had a monthly delivery for over a year no and mostly they are great. The larger flower heads come with a strange protector over them This emphatically does not suit sunflowers. The delivery is dumped on the front step with the red card ontop which is not ideal if I'm out.”

Helpful Report

Posted 4 years ago

“Flowers delivered. Ordered by our son for his mother. Disgraceful the price charged and what was delivered. Could easily buy in any other supermarket for £5 or less. This shameless company has been going down hill for years but this is the last time any of our family will ever buy from them. Disgusting company.”

Helpful Report

Posted 4 years ago

“I sent Rainbow Alstromeria bouquet to my sister for her birthday. They were delivered this morning. They were not in good condition...my sister said the flowers looked tired/sad, some petal were tatty and some leaves were brown or even dead on the ends. This is so disappointing. I can add photos to this review to show how poor the flowers were.”

Marks & Spencer 2 star review on 31st October 2021

Helpful Report

Posted 4 years ago

“Flowers arrived this morning what I sent to my beautiful mum . Very poor quality so disappointed look like they are dying”

Marks & Spencer 1 star review on 31st October 2021

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Posted 4 years ago

“Flowers delivered on Tuesday dying on Thursday morning. Don’t M&S care about their reputation anymore? It certainly seems they don’t give a toss about customer satisfaction. Others before you tried this mentality and have vanished from the market.”

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Posted 4 years ago

“I received flowers in bud on the 10th 0ctober from M&S. They bloomed the next day and two weeks on they still look beautiful. See photo. Would highly recommend.”

Marks & Spencer 5 star review on 27th October 2021

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Posted 4 years ago

“Ordered a rainbow Alstroemeria bouquet and it arrived and most flowers were limp and only two colours pink and white. Will never buy from m&s again. Contact them and they weren’t Interested.”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,256 reviews