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Marks & Spencer Reviews

2.1 Rating 1,219 Reviews
25 %
of reviewers recommend Marks & Spencer
2.1
Based on 1,219 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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I ordered from M&S believing the flowers would be good (worrying about other online order/deliveries) & that with all their years of experience they'd be delivered on time. How wrong I was!! After receiving a despatch confirmation saying 'your orders on its way' just yesterday, today when the flowers are due to be delivered, I get an email apologising saying they won't be delivered until tomorrow! I'm at work so didn't pick up their 3pm email until after 6pm, too late to make alternative arrangements. The flowers were for my mother-in-law. We recently lost Dad & it's her first anniversary, their 58th Wedding Anniversary, without him. We live in Cornwall some 5 hours away. We can't be with her, can't give her a hug, flowers were at least marking our love & concern on a very difficult day. Tomorrow is no good! I ordered in advance, last week for TODAY!! I am so upset & so angry!
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Posted 3 years ago
I was sent 2 roses in a container unfortunately they never opened & went brown very quickly. Very disappointed for the person who sent them to me.
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Posted 3 years ago
Received a M & S bouquet yesterday. Birthday gift from my son in HK. So disappointed. On arrival the flowers are looking ‘past their best’. This is not the first time that I have had issue with M & S delivery & this has prompted my review. Feel just a waste of money.
Marks & Spencer 2 star review on 28th November 2021
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Posted 3 years ago
Ordered flowers and Prosecco for my daughter for passing an exam. The Prosecco bottle squashed the flowers. I sent them photos of the squashed flowers and got a £5 Gogw voucher for damage to the box!! Totally disappointed and disgusted with them and their attitude towards this. If this was a big!! Item would it be replaced if damaged in transit?
Marks & Spencer 1 star review on 26th November 2021 Marks & Spencer 1 star review on 26th November 2021 Marks & Spencer 1 star review on 26th November 2021 Marks & Spencer 1 star review on 26th November 2021
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Posted 3 years ago
Flowers have not turned up at all! Paid for next day delivery! No way to complain! Fuming
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Posted 3 years ago
last week I was sent MS roses for my 75th birthday.They were soft and dry and three of them had lost most of their petals. I sadly told the sender as I thought they deserved a refund. They opted to resend and today I have just opened another ten pink and white blooms which look sad, tired and thirsty. Before I could put them into water many petals had fallen just as in the first bunch. my one star review is for the scent of them. Totally sad, should I tell the sender again?
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Posted 3 years ago
Today I received the Autumn Bright flowers in a bag. They are absolutely stunning, beautiful colours. Guaranteed to make you smile. They are exactly what it says on the tin! 🌟🌟🌟🌟🌟
Marks & Spencer 5 star review on 20th November 2021
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Posted 3 years ago
I received roses from my daughter they were beautifully presented but when I opened them up they were all dried up and dying. There was a note enclosed saying they have stopped puting water in their flowers to save the environment meanwhile killing beautiful roses. A rethink is definitely needed to this new venture or a lot more complaints will be coming.
Marks & Spencer 1 star review on 18th November 2021
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Posted 3 years ago
My daughter sends me a beautiful boquet of flowers from M and S every year.This year however the flowers were so dissapointing. They looked liked they a five pound bunch of flowers my local garage sells.
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Posted 3 years ago
Awful quality, half dead when arrived and were no different after 24 hours in water. An expensive bouquet sent by an elderly relative for my birthday. M&S refused to discuss with me as I hadn’t ordered them. The complaint Had to be initiated by the purchaser who would have been devastated that she had spent her pension on poor quality flowers. Do not send flowers from M&S
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Posted 3 years ago
Flowers ordered for a birthday arrived a day late. The condition of the flowers was disgraceful. M and S should not be allowed to have a flower delivery business as other family members have had the same service. Shameful.
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Posted 3 years ago
I ordered flowers in plenty of time for a birthday. On the day they should have been delivered I got an e mail saying there was a 24hr delay. So dissappointed.
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Posted 3 years ago
I ordered flowers to be delivered to a very dear friend on her 80th Birthday Who is very poorly At 6 o'clock in the evening she still had not received them I was on the telephone for almost 30 min to customer service trying to find out why To be told by the guy on the phone he had cancelled them due to the fact it was too late to deliver to an elderly lady? I was so annoyed but he re ordered to be delivered the next day!!!! My friends birthday was the 8th not the 9th I was offered a refund of £10 which I felt an absolute insult I would never trust Marks and Spencers again
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Posted 3 years ago
Purchased a Bunch of White Roses for a Beautiful Caring Lady for our First Date & Wow they lasted for over 3 weeks . Looking forward to Buying Her another bunch of Roses in a few weeks time, when we meet up again . Thank you M&S
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Posted 3 years ago
Flowers delivered to a friend. They were put in her garage with the delivery note instead of the delivery note being posted through her letterbox. This shouldn't have happened as the delivery service was provided with my friends mobile phone number and could have made contact with her. She found the flowers by chance the following day. Very poor service and not what would be expected from an M&S courier
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Posted 3 years ago
Not happy ordered flowers for my wife for our anniversary ,very disappointed for £50, was expecting something abit special, next time I go to the garage.
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Posted 3 years ago
I have had a monthly delivery for over a year no and mostly they are great. The larger flower heads come with a strange protector over them This emphatically does not suit sunflowers. The delivery is dumped on the front step with the red card ontop which is not ideal if I'm out.
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Posted 3 years ago
Flowers delivered. Ordered by our son for his mother. Disgraceful the price charged and what was delivered. Could easily buy in any other supermarket for £5 or less. This shameless company has been going down hill for years but this is the last time any of our family will ever buy from them. Disgusting company.
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Posted 3 years ago
I sent Rainbow Alstromeria bouquet to my sister for her birthday. They were delivered this morning. They were not in good condition...my sister said the flowers looked tired/sad, some petal were tatty and some leaves were brown or even dead on the ends. This is so disappointing. I can add photos to this review to show how poor the flowers were.
Marks & Spencer 2 star review on 31st October 2021 Marks & Spencer 2 star review on 31st October 2021 Marks & Spencer 2 star review on 31st October 2021 Marks & Spencer 2 star review on 31st October 2021 Marks & Spencer 2 star review on 31st October 2021
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Posted 3 years ago
Flowers arrived this morning what I sent to my beautiful mum . Very poor quality so disappointed look like they are dying
Marks & Spencer 1 star review on 31st October 2021
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Posted 3 years ago
Marks & Spencer is rated 2.1 based on 1,219 reviews