Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“£35 bouquet arrived in very poor condition. Broken flowers and flowers which are obviously not going to open and have gone brown, two roses where the petals had dropped off into the box. Each day I am throwing another flower away. Furthermore they were ordered from another country as a gift and the response has been nothing from Marks so far. Chat didn’t respond. I have emailed from U.K. and still no response. Terrible flowers and terrible service.”

Helpful Report

Posted 3 years ago

“Sent flowers to my arrived, they arrived looking half dead. Replacement box arrived broken, thrown on doorstep, flowers damaged and broken. Third replace in poor condition! Manager at local M&S store was sympathetic and gave her a beautiful bunch of flowers, although the store is not connected to "M&,S Flowers" on line delivery. To add insult to injury, I've been charged for this appalling service. Never again.”

Helpful Report

Posted 3 years ago

“Was sent an expensive gift of flowers for my birthday. They were very poor, wilting, dry and not fresh. 7 of the 25 stems had to be thrown away immediately. Many of the roses were well past their best, had brown outer leaves, and one lasted only one day.”

Helpful Report

Posted 3 years ago

“Received from colleagues as a leaving gift. The flowers & chocolates package. Flowers were not in the best condition, I’ve had better flowers from local supermarkets.”

Marks & Spencer 2 star review on 5th April 2022

Helpful Report

Posted 3 years ago

“Ordered Mother's Day flowers which arrived in a sorry state, wilted, broken stems and leaves. Would NEVER order again. M&S sent this response to my review (and the one I altered after) with no indication of what they wished me to correct (can only presume they didn't like it being negative as they happily accepted my 5 star review for the accompanying chocolates 😬). "Unfortunately, your review didn’t meet all our website guidelines as it , so we’re unable to publish it. We’d love it if you could edit and resubmit your review so we can get it onto the website as soon as possible." Won't be trusting any M&S reviews on their website!”

Helpful Report

Posted 3 years ago

“The flowers were lovely, but the bottle of prosecco I ordered as an extra for the recipient to enjoy with her birthday lunch never arrived. M&S wouldn't publish this review - nothing negative allowed, it seems, which is why I'm posting it here instead.”

Helpful Report

Posted 3 years ago

“After reading comments already posted I'm not on my own. Mothers day flowers given by hand brought on Saturday and all dead by Friday thought marks would do better than this. So disappointed and my daughter feels terrible!!! What a let down stick to chocolates the shops obviously can't cope with demand any more. Roses were dead on the Monday and went downhill from there”

Marks & Spencer 1 star review on 2nd April 2022

Helpful Report

Posted 3 years ago

“Very disappointed with quality of flower. Expected better of marks and spencer Flowers were already wilting when took them out of box. Stems broken Thought they would recover but sadly no. It is not even a week and have thrown half of them out. Would not recommend.I told my daughter they were lovely as didn’t want to make her feel bad.”

Helpful Report

Posted 3 years ago

“Absolutely dreadful. Yellow sunflower Mother’s Day bouquet. Thrown away most of the flowers already & I only received them on Sunday, today is Friday. Guessing by Sunday they will all be in the bin. Disgusting”

Helpful Report

Posted 3 years ago

“Received an absolutely beautiful bouquet of flowers for Mothers Day on 27th March 2022. Initially I wasn't sure about them as they looked a bit wilted and one of the stems had broken off, but once I had fed and watered them, they perked up and have just got better and better every day! Can't recommend them highly enough!”

Marks & Spencer 5 star review on 31st March 2022

Helpful Report

Posted 3 years ago

“Very disappointed with the quality of my flowers. Box badly damaged and some of the flowers were already wilting when I took them out. Three days later I’ve thrown half of them away. Expect better from M&S.”

Marks & Spencer 1 star review on 31st March 2022

Helpful Report

Posted 3 years ago

“Complained about mothers day flowers. Sent out new bouquet of flowers today. Better packaging however where still a little droopy. If I hadn't been off today they would have looked bad.”

Marks & Spencer 4 star review on 31st March 2022

Helpful Report

Posted 3 years ago

“My son ordered flowers for Mother’s Day which were finally delivered yesterday pm (Wednesday) so 3 days late, by Yodel in a battered box and obviously in extremely bad condition… I called customer services to be told there was nothing they could or would do as the complaint had been logged by my son on not receiving the flowers on Sunday. I have been a customer for many years but will NOT be using M & S in future following this experience and their extremely poor customer service.”

Helpful Report

Posted 3 years ago

“my daughter bought me the mothers day flowers and after 2 days they turned brown and now day 4 are dead!. i have attached photos of the flowers after 2 days, obviously they are now in the bin! i have emailed M&S and waiting for a reply.”

Helpful Report

Posted 3 years ago

“One star is too much. One star is too much. I have recently moved house. 2 friends sent me flowers. No flowers arrived here. They were both told that I had refused to take delivery of them! Both friends arranged a second delivery, again no flowers arrived. On mother's day my daughter sent flowers. When they arrived they were dead. The stems were dry and had not been wet for a very long time. I phoned and made a complaint. I was assured a redelivery was booked for Wednesday. I waited in all day, and by 1630 there were still ho flowers! I have phoned again only to get told that they have not been dispatched ! DO NOT BOTHER ORDERING FROM THIS HOPELESS COMPANY. THE STRESS IS NEVER WORTH IT!”

Helpful Report

Posted 3 years ago

“Mothers day flowers, delivered dry and brown, after trimming the bottom and rehydration they dropped in two days and had to be thrown away. Sorry but will not be ordering again and sadly would not recommend to others.”

Marks & Spencer 1 star review on 30th March 2022

Helpful Report

Posted 3 years ago

“My daughters bought me a bouquet of 18 roses in mixed colours . They were beautiful on Mother's day and have a life of 5 days . They were bought on Saturday the 26th March and today 29th March five of them are practically dead !! So very disappointing . Top retailers I would have expected so much better . Hopefully the rest will last until the 5th day !!!”

Helpful Report

Posted 3 years ago

“I received a fresh flowers delivery today ordered by my colleagues for my birthday as I surprise when I get home. I opend the cartoon right away and already saw at point of opening that the flowers had already wiltered. The bunch of flowers had not been put in water and all stems were completely dry. The flowers had not been arranged with love but looked no better than a bunch bought at the petrol station. How sad and its not a isolated case.”

Marks & Spencer 1 star review on 29th March 2022

Helpful Report

Posted 3 years ago

“Flowers for Mother's Day ordered on Friday for Sunday delivery. Notified on Sunday that they wouldn't be delivered until Monday. DPD claimed box arrived with them "damaged". M&S offered replacement for delivery on Tuesday. Original flowers arrived on Monday, wilted, discoloured and in an open damaged box. Replacement arrived Tuesday, even worse state - broken flowers, wilting, box badly damaged and far too big for flowers inside. Neighbour uses M&S regularly and said they were shocked at quality and delivery. "Looked like flowers were already a week old". Have to say customer services were very good, shame the products weren't too. Ruined my 80yr old Mother's day - twice.”

Helpful Report

Posted 3 years ago

“My son bought me a bouquet of M&S flowers for Mother's Day he was in a hurry and hadn't noticed they looked a bit tired. 2 days later they are almost all dead despite me cutting stems etc., What a disappointment and waste of money”

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,232 reviews