Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My friend sent me a bouquet of flowers following my illness. They arrived totally dead (unbelievable). Took them to our local M & S (seven mile drive away) and they too very shocked and replaced them with another bouquet but suggested I contact Customer Services to ask for my friend to be given a refund or a gift card. Did this, very unhelpful staff member who said my friend would have to phone to complain also before any further action taken! Didn't want to disappoint her by asking her to get involved in what should have been (and was intended to be) a very nice gesture. I wouldn't order flowers from M & S at all. Have heard similar stories but not encountered it until now.”

Helpful Report

Posted 3 years ago

“Terrible , dry and wilted dull flowers, Should have gone to Aldi!”

Helpful Report

Posted 3 years ago

“Absolutely shocking lack of service . Twice recently I have tried to order flowers for special events . A few weeks ago tried to order 3x bouquets to the same address for a family wedding . Despite advertising next day delivery ( I was ordering 3 days before ) the first delivery date was 4 days after the wedding !, plus it let me order flowers that were not available, so that was a disaster. Today trying to order flowers for a birthday , all seemed good and order and payment taken, then a minute later an email arrives saying “ flowers out of stock” and order cancelled but no cash back for up to 5 days !!! Shocking , why no option to amend / re order . Never again !,”

Marks & Spencer 1 star review on 28th May 2022

Helpful Report

Posted 3 years ago

“Had flowers in march very unhappy they did replace. Received another gift on Monday rang again about quality very poor. Rang again told me because I complained before. I was happy to do this and straight away . Day 4 no response from Marks Spencer. Day 5 going in the Bin . Do not use MS for flowers.”

Helpful Report

Posted 3 years ago

“Boring and dried out and wiltered and disappointed as they were for a special birthday”

Helpful Report

Posted 3 years ago

“They managed to get the correct day that’s what the star is for disappointing that the box delivered was the wrong way up which obviously didn’t help,surprised to see masking tape holding the bouquet together and the flowers looked battered doubt they will last the 5 days promised. These were a gift and people spend there hard earned money thinking that the flowers they have chosen actually look like the picture. Sorry M&S you have failed miserably in this case must try harder”

Marks & Spencer 1 star review on 25th May 2022

Helpful Report

Posted 3 years ago

“My friend's mother died & I wanted to send a bouquet. She was very pleased & this is what they look like two weeks later. I have always been very pleased with any flowers ordered from M&S.”

Helpful Report

Posted 3 years ago

“Ordered the flowers for my Mum's 86th birthday, admittedly they were not expensive as they were just a small delivered gift until I could get to see her with her main present The flowers didn't look very fresh the day after delivery when I saw them, and by the 2nd day they were past their best. Unable to take pictures as I'm now back home.”

Helpful Report

Posted 3 years ago

“Disgusting service would give zero stars if I could. Ordered flowers for daughters wedding anniversary but never arrived. Called M&S spoke to really rude man who advised they had been delivered but transpired to wrong house, said it was my fault as I must of given wrong house number which I knew I hadn't. He said he would listen to call and call me back but no call ever came. Had to chase them again next day when they did offer me refund. Postman eventually found the withered flowers in box week later under a bush down the road! Appalling service, will never order flowers from M&S again and feel really let down by the overall service.”

Helpful Report

Posted 3 years ago

“I ordered and paid for flowerson 11th May for a lady for her 90th birthday on 13th may. She was having a cake and celebrations in the afternoon. I assured everyone that I was sending flowers from Marks and Spencer so don't order from anyone else. The flowers never arrived and I have been told that they were delivered at 6.20pm which is nonsense. So a very special birthday was ruined because Marks and Spencer failed to deliver the flowers. THUS HAS RUINED A VERY SPECIAL BIRTHDAY AND THE WHOLE FAMILY ARE VERY DISAPPOINTED.”

Helpful Report

Posted 3 years ago

“A friend sent me the "Summer Meadow Bouquet" for my birthday last week, on arrival one third of the blooms were crushed and the leaves slimy others had broken stems. I picked through the bunch and salvaged some cutting the stems and feeding them as instructed however after just 4 days the remaining flowers looked very sad, and droopy and I have now thrown them out. Very embarrassing telling my friend that she should ask for her money back and I can only hope she did.”

Marks & Spencer 1 star review on 11th May 2022

Helpful Report

Posted 3 years ago

“Terrible quality. Dead drooping flowers. A disgrace M&S”

Marks & Spencer 2 star review on 10th May 2022

Helpful Report

Posted 3 years ago

“Cancelled my order at the very last minute, leaving me no time to find another flower delivery service.”

Helpful Report

Posted 3 years ago

“I am ill at the moment and very kind people have sent me flowers over the space of a few months. All the flowers from Marks and Spencer’s have arrived in poor condition. All wilting. No attempt has been made to keep them looking good. I compIained the first time and received a new bunch which were almost as bad. I feel bad for complaining about these gifts but really can’t they improve???”

Helpful Report

Posted 3 years ago

“Great company! I order everything from M&S from sofas to clothes to food! Never had an issue and always have been my go to!”

Helpful Report

Posted 3 years ago

“Flowers arrived in a very poor condition obviously kept without water for a long time so disappointed as they were for my birthday not the first time that had a bad experience with M&S online flowers will never use them again.A refund is no consolation.”

Helpful Report

Posted 3 years ago

“Flowers for daughter's 21st arrived at 9pm in nearly dead condition. They travelled for 10 hours and were drop off 149. Would not recommend”

Helpful Report

Posted 3 years ago

“Absolutely disgusted and disappointed I was sent flowers for my retirement came no water and dried out. Fully opened and already turning brown. Would of been Really Gorgeous and very expensive gift if they had arrived as they should. Also I then had to lie to my friends and thank them for my gorgeous flowers so they weren’t upset which upset me too. 😢”

Helpful Report

Posted 3 years ago

“Magic times rose bouquet was sent to my friend on the occasion of her birthday remembering all our happy memories together over the years. This bouquet won’t be one of them! Despite her best flower arranging efforts she couldn’t keep them alive for a few days even. As we are the best of friends she felt it only right to inform me so that I didn’t purchase on line flowers again. Very,very disappointed. Also sad that M&S don’t respond to the critique and express some concern about their disappointing performance. 😢😢”

Helpful Report

Posted 3 years ago

“Just received delivery of flowers from Marks & Spencer as a Thankyou from my sister. Arrived limp and in poor condition. Some of the flowers were already brown and dying. Second bad experience with m&s flowers in 2 months as valentines flowers had to be returned as when unpackaged were broken and dying and not prepared to pay £40 for them! DONT buy flowers from M&S unless you need disappointment in your life!”

Marks & Spencer 1 star review on 28th April 2022

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,232 reviews