Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,219 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,219 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received flowers for Easter from my son which were far from fresh and roses going brown. Lots of either broken or drooping heads. The accompanying vase was completely smashed. I was sent a replacement but have to say the flowers were still disappointing and didn’t perk up after being in water for hours. Definitely won’t be recommending M&S flowers to anyone.”

Helpful Report

Posted 3 years ago

“You sent me dead flowers for my 70th birthday...twice. You claim to have done something about the quality of your flowers but it is still happening. My birthday was in February, lots of people got a pile of petals for Mothers' Day and is still happening now. M&S used to be good for flowers, no longer. When I got first dead bunch, I phoned your call centre which it turns out is in South Africa. Pleasant person on phone , apology and second bunch to be sent. HOWEVER second bunch dead and phoned call centre again and got v snippy woman on phone. She refused to transfer me to her boss so I could make a complaint. Then e mailed asking for UK customer services phone number and they would not give me one. So customer forced to speak to place where her complaint not dealt with. I have told all my friends and we are using non M&S flowers which are so much better. M&S, this is not customer service”

Helpful Report

Posted 3 years ago

“I had to give a 1 star just to be allowed to review these flowers. I posted a review a last week re my brother and sisterinlaw. This is a review regarding the replacements. Absolutely awful bad to begin with lying in the van for nearly 6 hours didn’t help. She manage to salvage some of them but honestly never again. M&S should not be offering this service and I am going to write to their head office. What a disaster they din’t hold it against me but what an embarrassment twice.”

Helpful Report

Posted 3 years ago

“Very poor quality flowers. All had wilted and couldn’t revive them with flower food. Haven’t the heart to tell the person who sent them to me, they would be so disappointed. I certainly won’t recommend this service to anyone else.”

Helpful Report

Posted 3 years ago

“As with all previous reviews, the flowers are not in good condition, some arrived broken, some are wilting already after one day. My first bunch was pretty bad, I complained, 11 emails later I got a replacement bunch sent. They are even worse! £40 a bunch is far too expensive for these second rate flowers.”

Helpful Report

Posted 3 years ago

“I sent flowers as an apology as I had forgotten my brother & sisterinlaws golden wedding. The dreadful state of the flowers added insult to injury. I was embarrassed. Petals falling off flowers before they came out if box. I wish I had seen these reviews. M&S you need to get your act together. These reviews are so bad”

Helpful Report

Posted 3 years ago

“I had M&S flowers delivered to friends recovering from Covid. Flowers half dead. Absolutely disgusted and upset. This is the third bad experience I have had with them. Terrible and a lot of money for rubbish”

Marks & Spencer 1 star review on 10th April 2022

Helpful Report

Posted 3 years ago

“£35 bouquet arrived in very poor condition. Broken flowers and flowers which are obviously not going to open and have gone brown, two roses where the petals had dropped off into the box. Each day I am throwing another flower away. Furthermore they were ordered from another country as a gift and the response has been nothing from Marks so far. Chat didn’t respond. I have emailed from U.K. and still no response. Terrible flowers and terrible service.”

Helpful Report

Posted 3 years ago

“Sent flowers to my arrived, they arrived looking half dead. Replacement box arrived broken, thrown on doorstep, flowers damaged and broken. Third replace in poor condition! Manager at local M&S store was sympathetic and gave her a beautiful bunch of flowers, although the store is not connected to "M&,S Flowers" on line delivery. To add insult to injury, I've been charged for this appalling service. Never again.”

Helpful Report

Posted 3 years ago

“Was sent an expensive gift of flowers for my birthday. They were very poor, wilting, dry and not fresh. 7 of the 25 stems had to be thrown away immediately. Many of the roses were well past their best, had brown outer leaves, and one lasted only one day.”

Helpful Report

Posted 3 years ago

“Received from colleagues as a leaving gift. The flowers & chocolates package. Flowers were not in the best condition, I’ve had better flowers from local supermarkets.”

Marks & Spencer 2 star review on 5th April 2022

Helpful Report

Posted 3 years ago

“Ordered Mother's Day flowers which arrived in a sorry state, wilted, broken stems and leaves. Would NEVER order again. M&S sent this response to my review (and the one I altered after) with no indication of what they wished me to correct (can only presume they didn't like it being negative as they happily accepted my 5 star review for the accompanying chocolates 😬). "Unfortunately, your review didn’t meet all our website guidelines as it , so we’re unable to publish it. We’d love it if you could edit and resubmit your review so we can get it onto the website as soon as possible." Won't be trusting any M&S reviews on their website!”

Helpful Report

Posted 3 years ago

“The flowers were lovely, but the bottle of prosecco I ordered as an extra for the recipient to enjoy with her birthday lunch never arrived. M&S wouldn't publish this review - nothing negative allowed, it seems, which is why I'm posting it here instead.”

Helpful Report

Posted 3 years ago

“After reading comments already posted I'm not on my own. Mothers day flowers given by hand brought on Saturday and all dead by Friday thought marks would do better than this. So disappointed and my daughter feels terrible!!! What a let down stick to chocolates the shops obviously can't cope with demand any more. Roses were dead on the Monday and went downhill from there”

Marks & Spencer 1 star review on 2nd April 2022

Helpful Report

Posted 3 years ago

“Very disappointed with quality of flower. Expected better of marks and spencer Flowers were already wilting when took them out of box. Stems broken Thought they would recover but sadly no. It is not even a week and have thrown half of them out. Would not recommend.I told my daughter they were lovely as didn’t want to make her feel bad.”

Helpful Report

Posted 3 years ago

“Absolutely dreadful. Yellow sunflower Mother’s Day bouquet. Thrown away most of the flowers already & I only received them on Sunday, today is Friday. Guessing by Sunday they will all be in the bin. Disgusting”

Helpful Report

Posted 3 years ago

“Received an absolutely beautiful bouquet of flowers for Mothers Day on 27th March 2022. Initially I wasn't sure about them as they looked a bit wilted and one of the stems had broken off, but once I had fed and watered them, they perked up and have just got better and better every day! Can't recommend them highly enough!”

Marks & Spencer 5 star review on 31st March 2022

Helpful Report

Posted 3 years ago

“Very disappointed with the quality of my flowers. Box badly damaged and some of the flowers were already wilting when I took them out. Three days later I’ve thrown half of them away. Expect better from M&S.”

Marks & Spencer 1 star review on 31st March 2022

Helpful Report

Posted 3 years ago

“Complained about mothers day flowers. Sent out new bouquet of flowers today. Better packaging however where still a little droopy. If I hadn't been off today they would have looked bad.”

Marks & Spencer 4 star review on 31st March 2022

Helpful Report

Posted 3 years ago

“My son ordered flowers for Mother’s Day which were finally delivered yesterday pm (Wednesday) so 3 days late, by Yodel in a battered box and obviously in extremely bad condition… I called customer services to be told there was nothing they could or would do as the complaint had been logged by my son on not receiving the flowers on Sunday. I have been a customer for many years but will NOT be using M & S in future following this experience and their extremely poor customer service.”

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,219 reviews