Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service, you can't change any details 30mins after ordering. I then booked for the flowers to a commercial store & they then left them outside on a high street at 20:11 after the store had closed in full site of restaurants, pubs & easy to see. I drove over immediately, yet they had already been taken (or where never delivered on the 1st place). They claimed the flowers were left on front porch, yet the store doesn't have a porch! Horrid service, I'd never use again BEWARE”

Marks & Spencer 1 star review on 27th April 2022

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Posted 3 years ago

“I have just received some flowers from my niece in Australia they are dried out, one is broken and two are beyond limp! I now face the dilemma of thanking my niece for her kind and expensive gesture or telling her the truth!”

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Posted 3 years ago

“Sister sent me some orchids from M&S they arrived incomplete, so was to recieve another the next day , they did not arrive till two days later still incomplete with buds falling off and leaves discoloured and dry , my sister was upset as it was her gift to me on the passing of my daughter .”

Helpful Report

Posted 3 years ago

“It was my birthday this week and the day after I opened my front door to find a M&S bouquet left on the doorstep. The flowers were half dead but I felt embarrassed to tell my friend who sent them. Next day another friend telephoned me and asked if I liked the flowers she sent. I told her I hadn’t received any flowers and she said they were delivered at 11.00 a.m. I looked outside my front door and there were the flowers which had been sitting there for four hours in the sun. I was so angry I telephoned M&S and complained asking why the delivery man couldn’t ring my doorbell and there is no secure place outside my house to leave packages. They said they would deal with the couriers and would I accept another bouquet. The bouquet was supposed to be delivered between 12.45 and 1.45. At 11.45 I opened my front door to water some plants and, yes you’ve guessed, the bouquet was sitting on my doorstep. The courier couldn’t be bothered to ring the doorbell. I have again complained to M&S and have asked my friends not to send me any more M&S flowers”

Helpful Report

Posted 3 years ago

“Ordered Rainbow Rose & Tulip Bouquet for a friend , they were delivered yesterday & she sent a photograph of them, disappointed was an understatement, pathetic was nearer the mark!!”

Marks & Spencer 1 star review on 21st April 2022

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Posted 3 years ago

“Received these flowers from a friend as a thank you gift. If I could have given them zero stars I would have. They were delivered by Yodel, they had no water and were all so limp and wilting they were only good for the bin. I rang to complain and was told a replacement would be sent the next day - which they were at 5.15pm and I was given a £5 voucher (which I had to ask for as it wasnt offered). When the second bunch arrived they were only slightly better. The roses were all fully open, all but two of them were brown on the edges and the remaining flowers were wilting. It ruined what was a thoughtful gift from a friend and, after this experience, I would never use M&S for flowers and would never recommend them to anyone. For an organisation that prides itself on quality their flowers are a disgrace.”

Helpful Report

Posted 3 years ago

“Ordered a bouquet for a colleague who had lost her dad. Heart sank when I saw the courier was yodel. Flowers due for delivery between 4 and 6pm. Finally delivered at 19.52 pm, nearly 24 hours after leaving the warehouse. Flowers limp and sad looking. M and S couldn’t care less. Don’t buy from them!! Go elsewhere!”

Helpful Report

Posted 3 years ago

“Family in America ordered Easter Bloom Bouquet which I received at 18.15 on 14 April, delivery box stated despatch date 13 April don’t know if this means had been in box 24 hours without any water. On opening box flowers looked dead, took off a lot of dead foliage, put immediately in water along with the flower food supplied this did help a little but two bunches of the miniature yellow roses had to go straight in the bin. Very poor quality, even the flowers that survived the delivery have now gone in the bin (5 days) extremely disappointed.”

Marks & Spencer 1 star review on 20th April 2022

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Posted 3 years ago

“Bought Ready To Arrange April Bouquet. Picture on web site is not what arrived. There is a lot of foliage and little flowers.”

Marks & Spencer 1 star review on 19th April 2022

Helpful Report

Posted 3 years ago

“Was sent a small bunch of flowers for my birthday from a friend and am extremely disappointed with the quality. The flowers are old and look very sad”

Helpful Report

Posted 3 years ago

“My daughter bought me two bunches of beautiful orange roses last Friday. By Sunday, most were dead. Two days?? And it’s not the first time. Some weeks ago, friends bought me similar roses. They lasted three days I would not recommend buying flowers from M & S”

Marks & Spencer 1 star review on 18th April 2022

Helpful Report

Posted 3 years ago

“Have had 2 bunches of flowers delivered for my mum 80th birthday what a great disappointment the first lot delivered on Friday were smashed by the chocolate in the box and was in desperate need of a drink of water but having put them in water as of instruction they are not dead or dropping after 3 days , the bunch delivered on Saturday were again in desperate need of a drink but the roses were already dying and now after 2 day are nearly dead and have a horrible smell with them as these are present of people I will be telling people not to get flower from marks and spencer they are a rip off and a disgrace........plus no nice card in the flower to say who they were from..........”

Helpful Report

Posted 3 years ago

“On the upside the correct flowers were delivered on the right day and the refund I asked for subsequently was made immediately. On the downside, the flowers in the bouquet, which was for my wife’s birthday, were tired and drooping when they arrived, and , although they were placed in water immediately, quickly deteriorated further. I would never buy flowers from Marks this way again and would strongly advise others not to. One star is generous!”

Helpful Report

Posted 3 years ago

“Received flowers for Easter from my son which were far from fresh and roses going brown. Lots of either broken or drooping heads. The accompanying vase was completely smashed. I was sent a replacement but have to say the flowers were still disappointing and didn’t perk up after being in water for hours. Definitely won’t be recommending M&S flowers to anyone.”

Helpful Report

Posted 3 years ago

“You sent me dead flowers for my 70th birthday...twice. You claim to have done something about the quality of your flowers but it is still happening. My birthday was in February, lots of people got a pile of petals for Mothers' Day and is still happening now. M&S used to be good for flowers, no longer. When I got first dead bunch, I phoned your call centre which it turns out is in South Africa. Pleasant person on phone , apology and second bunch to be sent. HOWEVER second bunch dead and phoned call centre again and got v snippy woman on phone. She refused to transfer me to her boss so I could make a complaint. Then e mailed asking for UK customer services phone number and they would not give me one. So customer forced to speak to place where her complaint not dealt with. I have told all my friends and we are using non M&S flowers which are so much better. M&S, this is not customer service”

Helpful Report

Posted 3 years ago

“I had to give a 1 star just to be allowed to review these flowers. I posted a review a last week re my brother and sisterinlaw. This is a review regarding the replacements. Absolutely awful bad to begin with lying in the van for nearly 6 hours didn’t help. She manage to salvage some of them but honestly never again. M&S should not be offering this service and I am going to write to their head office. What a disaster they din’t hold it against me but what an embarrassment twice.”

Helpful Report

Posted 3 years ago

“Very poor quality flowers. All had wilted and couldn’t revive them with flower food. Haven’t the heart to tell the person who sent them to me, they would be so disappointed. I certainly won’t recommend this service to anyone else.”

Helpful Report

Posted 3 years ago

“As with all previous reviews, the flowers are not in good condition, some arrived broken, some are wilting already after one day. My first bunch was pretty bad, I complained, 11 emails later I got a replacement bunch sent. They are even worse! £40 a bunch is far too expensive for these second rate flowers.”

Helpful Report

Posted 3 years ago

“I sent flowers as an apology as I had forgotten my brother & sisterinlaws golden wedding. The dreadful state of the flowers added insult to injury. I was embarrassed. Petals falling off flowers before they came out if box. I wish I had seen these reviews. M&S you need to get your act together. These reviews are so bad”

Helpful Report

Posted 3 years ago

“I had M&S flowers delivered to friends recovering from Covid. Flowers half dead. Absolutely disgusted and upset. This is the third bad experience I have had with them. Terrible and a lot of money for rubbish”

Marks & Spencer 1 star review on 10th April 2022

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Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,232 reviews