Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,255 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,255 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 18th September 2025

464

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a flower delivery for mothers day, nothing like the bouquet only lasted 10 days the flowers from Tescos are still going strong”

Marks & Spencer 1 star review on 20th March 2024

Helpful Report

Posted 1 year ago

“Worst bunch of Mothers Day flowers ever. Mostly greenery cut from trees .Very disappointing and a total waste of my son's money.”

Marks & Spencer 1 star review on 14th March 2024

Helpful Report

Posted 1 year ago

“I was disgusted with the wilting flowers that I received for Mother’s Day . It spoiled my Mother’s Day by having to wait in all day on the Sat, Supposedly time of delivery was AM, 2.15 came - no show. My son contacted them - no apology - given another time PM - no show again. Contacted them again - time given for Sunday afternoon delivery At last they arrived - no one rang the bell just left them on the doorstep. Opened the box - I wanted to cry. They were Wilting, limp, many were dead and nothing like to what my son ordered. I complained to the company, they were very apologetic, but couldn’t do nothing about it because I didn’t have the order number, my son had ordered them. Contacted him, he got in touch with the company and got full refund, wouldn’t trust them for a replacement as this was the second time it had happened. After wasting a whole weekend waiting in I received nothing. I am a very disappointed 80 year old lady. I will never ever order any more flowers from M&S again, their reputation has gone zero from myself.”

Marks & Spencer 1 star review on 11th March 2024

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Posted 1 year ago

“Mother’s Day flowers were ordered to be delivered for my Mother in law. The demo was perfect but the flowers were in such poor condition. Crispy and burnt, broken and droopy.”

Helpful Report

Posted 1 year ago

“Flowers broken...not what was expected”

Marks & Spencer 1 star review on 10th March 2024

Helpful Report

Posted 1 year ago

“Flowers ordered in plenty time for delivery today. Arrived at 7.30pm tonight, after 2 days in transit, in a poorly state. M&S asked if I wanted a replacement. Chose the refund as not wanting another depressing delivery”

Helpful Report

Posted 1 year ago

“Flowers arrived in an awful condition, and although speaking to M&S Customer Services, have not had a satisfactory solution. Certainly wont be recommending M&S flowers to anyone”

Helpful Report

Posted 1 year ago

“The worst. How on earth is this a good service. Too much time spent . an utter failure, what are you doing ????”

Helpful Report

Posted 1 year ago

“I ordered the Valentine's Dozen Red Rose Bouquet to be delivered to my wife on Valentine's Day. The parcel was delivered by DPD as promised but the roses were battered, dried out and heads were snapped off. I was given a full refund but the customer services guy didn't seem to be bothered that we were so disappointed”

Marks & Spencer 1 star review on 14th February 2024

Helpful Report

Posted 1 year ago

“Shocking state of roses. Brown and flat. 3rd time now had terrible delivery either sent or received. Never use then again.”

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Posted 1 year ago

“Flowers all wilting mostly greenery, very poor”

Helpful Report

Posted 1 year ago

“My friend bought me a Luxury Christmas Flowering Basket, which must have cost a great deal of money, but only a day or two later all the plants in that basket, especially the roses, apart from the peace lily, were dying or dead. They seem to have been planted on the day of sale and therefore were not settled - why do this?! A huge disappointment!”

Helpful Report

Posted 1 year ago

“The flowers which arrived today were very poor and half dead. As a special birthday gift I’m sure the senders would be extremely upset to know this, especially knowing the prices charged. Very disappointed but would not like them to know as it would be very upsetting after they went to all the trouble of organising the delivery etc.”

Helpful Report

Posted 1 year ago

“Bought a rose bouquet 22 dec for my daughter went to see her 24 dec all the roses had petals falling off these flowers are the worst I have ever bought waste of £20 really disappointed”

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Posted 1 year ago

“No stars.awful service.”

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Posted 1 year ago

“Christmas flowers arrived today 23rd Dec. Am really disappointed and sorry that my brother paid for what is in fact really poor quality. Out of five roses one was already beyond help and the other four won't last a day. As well as that two stems of thistles which are also on their last legs, two carnations and some other weird shrub and two strange miniature pine cones on sticks. I'm certain this is not what was expected when purchase”

Helpful Report

Posted 1 year ago

“Shameful customer service, both items not fit for purposeMagic jeans Cody me £45, when collected legs of jeans covered in dust looked like they’d been dragged along the floorJumper flawed in 3 places No staff to help on shop floor, only 3 cashiers who were mega busy, was forced to refund & re-order. Will be taking my custom elsewhere. Worst customer service elsewhere. Clearly No checking on ordered goods. Total disregard of Customer. After spending &75 on jeans & jumper. Worst customer service ever at Brentwood M & S”

Helpful Report

Posted 1 year ago

“What shocking reviews I would never in a million years thought that head office would allow one of the general managers to ban shoppers for rewarding there staff what a way to destroy the company’s once fantastic reputation very sad indeed like her behaviour well done Thomas”

Helpful Report

Posted 1 year ago

“A friend sent the white plants in a basket arrangement £40 The rose orange in colour was in poor condition on arrival and did not survive. 3 years ago I received a similar basket arrangement and most of it is thriving now.Very disappointed”

Helpful Report

Posted 1 year ago

“Can't comment as yet on the state of the flowers as they never arrived. But I will NEVER EVER order from Marks again as you can't rely on them at all. My sisters 80th was today and the tracking information for Yodel say they're still at depot and it's now after 10pm. I phoned Marks after I'd placed the order a week ago to check they would arrive on her birthday and I was told they would. If I'd known they use Yodel for their deliveries I would have gone elsewhere. As it's freezing outside and Yodel's depots aren't heated I would imagine if, or when they arrive they will be in a dreadful state and I'm unable to ring my sister now to apologise as she'll be in bed. She will think that I haven't bothered to send her anything for her special birthday and she will ,I know be really upset. Marks used to be such a reliable firm to deal with so why are they no longer honouring their commitments? I've just read the other reviews which all paint a similar very sad picture of similar scenarios to the one above so I guess all I can say to future potential buyers is ' don't order flowers from Marks unless you don't care when or if they'll arrive or what state they'll be in if or when they do.”

Helpful Report

Posted 1 year ago

Marks & Spencer is rated 2.1 based on 1,255 reviews