Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,255 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,255 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 18th September 2025

464

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Present for my elderly mother after surgery as she is stuck at home and feeling lonely and a not sad. Despite ordering in good time and choosing designated day for delivery M&S flowers did not deliver, did not bother contacting me to say on the so-called delivery day to say they had stock issue. Pathetic. Useless. Disappointed they let my mum down as she waited all day for her ‘surprise’. Needless to say I will NEVER buy off these cowboys again. Only recommendation I can give is to buy from elsewhere.”

Helpful Report

Posted 1 year ago

“75th birthday present for my wife, £40 bouquet, which was almost dead on arrival, some flowers must have been out of water for more than a week, others were all wilted, petals were brown, a couple of roses had even fallen off, an absolute disgrace, I received a refund and a £20 gift card, but I will never buy flowers from this store again. Shame on Marks and Spencer.”

Helpful Report

Posted 1 year ago

“i have to say i have read most reviews about this company but none as shocking and disturbing as the Torquays so called flagship store if you can Ban a loyal customer for rewarding your staff for going the extra mile to help a customer then there is something seriously wrong with this companies policy its clear MRS C. Thomas the general manager should of sacked the staff and managers that took this money but its clear it was easier for her to Ban the customer and i believe even the commercial manager Andrew Harris took £100 from this customer and then told the customer he was being Banned from there store for giving mangers money which was against there policy how Disgusting for head office to allow managers to perform in this manner if the managers and staff had said we would be sacked for taking this money i am sure the customer would have not even offered it to them or would of wanted to put them or himself in that position i wouldn't give them my custom after reading there reviews well done Nikki all yr doing i believe. To the customer keep yr money in yr pocket and learn from yr mistake”

Helpful Report

Posted 2 years ago

“Received flowers from my son and daughter in law on Monday by the time l picked off the dead and broken ones there was a pile as big as the bunch. It's now 3 days later and the only ones surviving are never going to come out Very disappointed would not recommend”

Helpful Report

Posted 2 years ago

“Late delivery of initial order. Flowers poor quality and pale coloured on arrival . Replacement order arrived late evening , having been out fir delivery from 10-am. Pale flowers , totally unlike vibrant Gladioli picture on website. Delivery driver harassed on delivery , so not nice .”

Helpful Report

Posted 2 years ago

“Absolute disgrace. Ordered flowers 2 days early which were guaranteed to be delivered on my mum's 89th birthday. Chased the order and was told there had been a mistake and they would be delivered the next day - two hours and three departments later, there was no resolution. They offered a bigger bouquet and a box of chocolates to be sent the next day but as I pointed out, it was absolutely a waste of time as it was her birthday today not tomorrow - don't waste two hours of your time like me chasing and trying to resolve their mess, go to Waitrose!”

Helpful Report

Posted 2 years ago

“One star because they arrived! Received today a delivery of flowers to replace flowers received last week - same bouquet same state, wilting and flowers falling off stems. They were sent by my nieces and nephew following the death of my husband. M&S you should be ashamed these flowers are sent out under your name, where is your product inspection/control?”

Helpful Report

Posted 2 years ago

“Ordered bouquet. For my brother and his wife 65th wedding anniversary on Tuesday 5th September, they never arrived. DHL informed me that my order is delayed and could be another 2-3 days, does this mean my flowers are in a hot van during this heat wave. Very disappointed and upset. There is no one I can inform.”

Helpful Report

Posted 2 years ago

“My daughter sent me a trough container of white miniature roses for my birthday. So disappointed.. the leaves were pale and wilted, the stems broken and within a few days both little plants were dead. It was particularly worrying as I sent the same gift to a friend for her birthday. Now I am wondering what condition they were in! I have spoken to customer service to register my complaint and await an outcome. Just not the quality we expect from M and S! Totally unacceptable.”

Helpful Report

Posted 2 years ago

“Received flowers for my birthday even with changing water recutting stems keeping out of direct sunlight these have only lasted 4 days .very disappointed as another bouquet I received from tesco are still looking like new 😕”

Helpful Report

Posted 2 years ago

“Received flowers which were obviously very expensive. Apart from several exotic blooms the rest was pieces of dried bushes . Very ugly and dehydrated . Shocking . I'm so sorry my family paid a lot of money for them snd they were ripped off 50% flowers and 50% dried stems of shrubs .”

Helpful Report

Posted 2 years ago

“Received some flowers from friends. Terrible. They looked awful when they arrived so I took the leaves off and cut the stems. But unfortunately most flowers only lasted 2 days.”

Helpful Report

Posted 2 years ago

“Ordered flowers and chocolates for a friend recovering from surgery.Flowers arrived a day late and still no chocolates yet after waiting a week. I am disgusted.Tried to speak to M&S but nobody to take a call.”

Helpful Report

Posted 2 years ago

“My lovely friend sent me M&S flowers for my birthday. The flowers that M&S delivered were awful, wilted with petals falling off. M&S agreed to replace them and sent me a similarly poor bunch of roses which will be "dead" in a day. This is rather embarrassing for me as I have been sending out M&S flowers for years and can only wonder how poor those gifts have been. And to add to this, the DPD driver yet again dropped the delivery at my door, rang the bell and drove off without checking that I was at home to receive the parcel.”

Helpful Report

Posted 2 years ago

“Marks+Spencers your reviews are amazing and at the same time very worrying for your Long term customers if that's how you allow your staff and section Managers to behave good luck i think you are going to need it well Done the Manager of that Flagship store”

Helpful Report

Posted 2 years ago

“Ordered a bouquet from M & S as an anniversary present for our friends. Ordered on Monday for delivery on Wednesday. At first I was disappointed to learn that the delivery time was given as between 17:07 and 18:07, but then later advised DPD were running late. As a result the bouquet was not delivered on Wednesday and it said a card had been left, which has not been confirmed by our friends. However, the next day, the tracking info said that the delivery was attempted at 15:30, which is completely incorrect. The bouquet finally arrive a day late with the roses in tired but reasonable condition. We won’t use M&S again to buy flowers and I suggest they need to improve the delivery service dramatically.”

Helpful Report

Posted 2 years ago

“Sent Sunflowers to a friend for a special occasion ....they arrived a day late looking tired and wilted and 3 days later looked dead....I did receive a refund but that's not the point... my friend was embarrassed to tell me I need to get a refund and I was embarrassed to hear this as I wanted her to receive some lovely fresh Sunflowers.very disappointing from a retailer company like M@S.”

Helpful Report

Posted 2 years ago

“After the death of a much loved family member a friend sent me a large bunch of roses from M & S . They arrived looking very tired and some leaves had rust spots on them. The card with the message on had a spelling error which the sender would not misspell. I contacted customer serves who apologised and immediately offered a replacement. I told them about the message in the card and what it should have read. 2 days later the replacement roses arrived. They did look better but not nice and fresh. The card still had the spelling error which was a disgrace ! Honestly the flowers from Aldi are far nicer and fresher and considerably M & S roses were £35 a bunch ( which was what the sender had bought ) They would have been so disappointed as was I.”

Helpful Report

Posted 2 years ago

“Ordered flowers for my mum to mark the anniversary of my fathers passing. She waited in for the allotted slot they didn’t show. Said the dpd driver did show up outside threw packages about all over his van then drove off. Still no sign of them. Second time they have let me down with an order won’t be using again”

Helpful Report

Posted 2 years ago

“My issue is with M&S online delivery service. The item, 'delivered' here to our East Lincolnshire address at midday on Monday 26 June, by notoriously poor EVRI (Hermes), was thrown over a 2.2 metre high gate and landed in a muddy puddle. As this cheap and nasty courier service is the best that M&S can provide, we will never use M&S again.”

Helpful Report

Posted 2 years ago

Marks & Spencer is rated 2.1 based on 1,255 reviews