Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with the roses i ordered for my girlfriend for Valentine’s Day they are still going strong 3 weeks later”

Helpful Report

Posted 4 years ago

“I was kindly sent some flowers which arrived soaking wet half dead and one of the large flower heads and in the bottom of the box. They were absolutely shocking hate to think of anyone waisting their money on these flowers. They went in the bin after two days.”

Marks & Spencer 1 star review on 6th March 2021

Helpful Report

Posted 4 years ago

“Flowers were all drooping and dying. Most of them were lying in the soaking wet box Wouldn't recommend.”

Helpful Report

Posted 4 years ago

“I sent some flowers to my elderly relative & the flowers arrived dead. I phone in & reported it was offered a replacement order which also arrived dead. Very embarrassing situation for me. Birthdays are only once a year.”

Helpful Report

Posted 4 years ago

“Just received a flower delivery, very disappointed in the number of flowers, they bear little resemblance to what is pictured on the web site. Certainly not worth £25. Don’t think I’ll be ordering any more any time soon!”

Marks & Spencer 2 star review on 4th March 2021

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Posted 4 years ago

“Previous work place sent flowers and chocolates. Flowers arrived after 6pm with no water (allegedly that’s the latest). I couldn’t send photos to my colleagues as some of the flowers were droopy, or dead with rose stem with no flower. I had to go to great lengths to rearrange them, leaving the poor ones at the back when I took a photo so that they would not be disappointed having spent so much money. I’ve thrown them in the bin today. They lasted only 4 days!”

Marks & Spencer 2 star review on 2nd March 2021

Helpful Report

Posted 4 years ago

“Ordered flowers to be delivered for my daughters birthday, waited all day for delivery and when I checked said could not be delivered,when I rang M&S was told it was because I’d missed a letter off the postcode ,I admit it was my fault ,but so annoyed they didn’t bother to contact me to put the matter right , so upset my daughter didn’t get her birthday flowers”

Helpful Report

Posted 4 years ago

“My mother took out the flower subscription for my Christmas present. She thought it would be a good way to spread the cost of a present and I loved the idea of receiving flowers each month. The experience, however has been really poor and I strongly advise people not to be lured into the promises made. In short, money has been taken regularly, once even twice in the same month; flowers have failed to be delivered; and the customer service has been extremely poor. What should have been a lovely experience, in reality has been extremely disappointing. Hours have been spent on the phone with people who were ill equipped to deal with the subscription service. My advice is not to use M&S for flowers but contact a local florist.”

Helpful Report

Posted 4 years ago

“Paid 35 pounds for a bouquet of red roses on valentines very disappointed the flowers were damaged and like they had been left on the shelf for 1 week and then sold online will not recommend next time I will only buy the product i can physically see”

Helpful Report

Posted 4 years ago

“My grandson bought me an amaryillis bulb as a Christmas gift, using saved up pocket money. Very disappointed it failed to flower. I followed planting instructions and and potted it up as soon as I got it”

Helpful Report

Posted 4 years ago

“I sent my 80yr old mother your 100 stem spring bouquet.although it was beautiful to look at the daffodils had a very strong smell of what I can only describe as cats pee.the smell was so bad they had to be thrown away after only a day and a half.£25 wasted won't be using again”

Helpful Report

Posted 4 years ago

“Beautiful flowers delivered for my wife's anniversary. Carefully packed, all flowers in bud and very fresh. Excellent quality. Will buy again. Very happy wife.....”

Helpful Report

Posted 4 years ago

“Had a bouquet of Rose's and tulips, Roses were already drooping next day very disappointed as a gift from my son .”

Helpful Report

Posted 4 years ago

“Flowers were a present and arrived half dead! Very disappointed and would NEVER use again.”

Helpful Report

Posted 4 years ago

“I tried to arange a flower delivery for tomorrow, 27/2/2021. Picked three different bouquets but none could be delivered next day. I appreciated on re reading information for one bouqueet the flowers not available until future date. But otheres its only when I got to callender found out next date not available. i appreciate difficult times but it was a service offered so disappointed. Susan”

Helpful Report

Posted 4 years ago

“I received 2 bunches of Alstromaria for my birthday on 18th January 2021. Today the 25th of February I am finally throwing out the remaining blooms that are dropping their petals .Really Fantastic. Were so fresh. Well done”

Helpful Report

Posted 4 years ago

“Had 'flowers' delivered in a box.It says to put in water to revive them as they could appear limp.They were however, mostly dead, some were actually slimy.My friend who bought them as a gift would be mortified if she could see them, they are a disgrace. M & S will probably not publish this review as they like to keep up a facade of value for money.”

Helpful Report

Posted 4 years ago

“Flowers dumped in a field a mile or so away from my sister's house (they were intended for her). If it wasn't for a neighbour notifying her of theur arrivsl she wouldn't have known. Then she cslled me to say how dry and damaged they were. I was surprised how poor m& s customer service was too.”

Marks & Spencer 1 star review on 21st February 2021

Helpful Report

Posted 4 years ago

“This is how a £60 bunch of flowers arrived!”

Helpful Report

Posted 4 years ago

“Had some Alstroemeria delivered to my mother in law at a hard time for her recently. She loved them, they came closed 29th Jan and still blooming today...18th Feb...pretty good value for £20 delivered”

Marks & Spencer 5 star review on 18th February 2021

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,232 reviews