Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,269 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 18th September 2025

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dead and wilting flowers - photo on their website a complete opposite of what arrived. Have ordered from M&S before but cannot not believe what was delivered on Mother's Day! SOOOOO DISAPPOINTED!!!”

Marks & Spencer 1 star review on 18th March 2021

Helpful Report

Posted 4 years ago

“Huge box arrived on M Day contained small dull sparse bouquet, greenery half dead, roses all brown outer petals did remove as instructed but all others went brown too, no gift card, 2 boxes stuffed with black paper and polystyrene type Pellets containing small afternoon tea items, cheap slab lemon cake, tiny shortbread, nice small chocolates, jam and pretty tea caddy. The profit must be be huge for them but a huge disappointment for a mother who’s relative spent a lot of hard earned money as we haven’t seen each other for nearly a year. Shame on M and S when it could have done so much better. Ie. Better brighter flowers, individual decorated cake and pretty decorated box......didn’t need two to recycle. I don’t want to tell her how dreadful it was as much thought went into it and presumably a high price.”

Helpful Report

Posted 4 years ago

“Mothers Day flowers from my son arrived on time, securely packaged. Roses and tulips were a bit smaller than a usual M and S bouquet, but hey, we are still in a global pandemic it seems a miracle that we can still source flower bouquets, so I say well done M and S, and all those people working unseen to give us a sense of normality.”

Helpful Report

Posted 4 years ago

“Large cardboard box delivered for Mother’s Day. Eleven small steps and two bits of sparse greenery. Was this supposed to be a ‘bouquet’? Leaves on some stalks dead and even shrivelled dry. I haven’t told my daughter.....what a waste of money. Looks as though they were making two bouquets out of one. Very cross recipient.”

Helpful Report

Posted 4 years ago

“My Mother’ Day flowers arrived around 8 am on the Sunday morning and they were (and still are 4 days later) gorgeous. A lovely bunch of roses and tulips. Absolutely couldn’t be happier.”

Marks & Spencer 5 star review on 18th March 2021

Helpful Report

Posted 4 years ago

“My Son sent me the Clematis Bouquet for Mother's day. Nothing like online picture. Arrived when stated Saturday. Very very wilted,tops of some broken, lower flowers on stems dried up and dead Low grade flowers with sparse flowers on stems. Looked like the dregs. Prolific ugly greenery. The card inside was for someone else's Mum from Adele. I am not disclosing my son's name but it is not Adele!!!. Some one else as well as me will be disappointed. I told my son they were nice(which they were not). Totally disgusting.Photos added of what it should have been and what I have .”

Marks & Spencer 1 star review on 17th March 2021

Helpful Report

Posted 4 years ago

“Found a box containing a squashed bouquet of flowers on my doorstep on Mother's Day. Instead of being thrilled that my daughter had arranged to have these delivered to me at a time when we are not allowed to be together, I found that I was deeply disappointed and very angry with M&S who are making a huge profit out of what was a sub-standard gift. The flowers were drooping, broken and half dead. They looked like they hadn't seen water for days. It stated on the enclosed literature that any chrysanthemums would arrive in protective netting. There was no such thing! I wanted to e-mail to express my disappointment but there was no contact e-mail and couldn't get through by telephone without hanging on the line for ever! Shame on you M&S. I won't be shopping there anytime soon.”

Marks & Spencer 2 star review on 17th March 2021

Helpful Report

Posted 4 years ago

“Subscribed for monthly flowers for elderly Mum for just over a year. Started to feel not value for money now. Received a number of lovely ones previously. Subsequently cancelled. Poor customer service when money taken out of bank even after subscription cancelled.”

Helpful Report

Posted 4 years ago

“Received Mothers Day daffodils from my son. In it were around 6 bunches of standard daffs, 1 bunch of yellow with orange trumpets several of which were cut ridiculously short mat and 1 bunch of cream narcissus which were brown limp and in very sorry state. Although I felt bad I did report this to my son with photo evidence, he complained to M and S and received a full refund! I just know these wouldn't have been cheap and it's just not hood enough!!”

Helpful Report

Posted 4 years ago

“My daughter sent the roses and lilies bouquet for Mothering Sunday. They are stunning. All arrived in great condition and now almost fully open. Thank you.”

Marks & Spencer 5 star review on 17th March 2021

Helpful Report

Posted 4 years ago

“Birthday flowers arrived a day late. Poor service from M & S. Blaming Covid is just no excuse. Just another example of poor service and using the C word as a blanket excuse.”

Helpful Report

Posted 4 years ago

“You advised me that daffodils for my daughter would be sent a day late. Arrived in box with no damp wrap therefor many blooms already dead - so disappointing especially when we haven’t seen one another for so long!”

Helpful Report

Posted 4 years ago

“Very disappointed. Someone had bought me flowers as my nan passed away. They were left outside my house on the floor, no card inside which it should of been and no flower food either. I would really say not to order from here!”

Helpful Report

Posted 4 years ago

“Orders flowers for mother in law for Mother’s Day. I didn’t realise they were delivered in a box as this wasn’t made clear in description. She sent me a photo and they are nothing like the picture online. She trimmed them and put straight into water but 3 days on they’ve come out a bit more but nothing like what I thought I bought. Very disappointed”

Marks & Spencer 1 star review on 16th March 2021

Helpful Report

Posted 4 years ago

“Disgusted with limp,poor quality flowers, looked nothing like advertised on your website. My daughter would be so upset if I told her what had arrived. Also, a day later than ordered owing to Great demand which I imagine will never happen again!”

Helpful Report

Posted 4 years ago

“Delevered to my door upside down, 3 flowers broken. Looked shabby, not M &S standard”

Helpful Report

Posted 4 years ago

“I was looking for somewhere to complain about flowers my daughter sent me for Valentine’s the M&S pink Percy pig collection. Terrible not many of them and the roses never opened at all. They went limp and then they died and went brown all of them very quickly. I was disgusted as my daughter could ill afford to spend the money and because we hadn’t seen each other she thought it would be a lovely thing to do as I love percy pigs. Such a disgrace”

Helpful Report

Posted 4 years ago

“Received my mother’s days flowers on Saturday 13th March, they were packed too tight in the box, the colours were beautiful but by Monday the small roses looked almost dead, very disappointing”

Marks & Spencer 2 star review on 16th March 2021

Helpful Report

Posted 4 years ago

“I received some flowers for Mothers Day from my two girls, whom I haven’t been able to see for for a long time. The flowers arrived in water and it was a lovely surprise but the lisianthus were all drooping. I hoped trimming the stems and fresh water would revive them, but sadly not. They look very sad and I am a bit cross that my girls would have spent a lot of money on them - not very good at all M & S!!!!!”

Helpful Report

Posted 4 years ago

“Mothers Day bouquet received on Mother's day. Beautiful collection of spring flowers. Smells gorgeous too.”

Marks & Spencer 5 star review on 16th March 2021

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,269 reviews