Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,219 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,219 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Birthday flowers arrived a day late. Poor service from M & S. Blaming Covid is just no excuse. Just another example of poor service and using the C word as a blanket excuse.”

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Posted 4 years ago

“You advised me that daffodils for my daughter would be sent a day late. Arrived in box with no damp wrap therefor many blooms already dead - so disappointing especially when we haven’t seen one another for so long!”

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Posted 4 years ago

“Very disappointed. Someone had bought me flowers as my nan passed away. They were left outside my house on the floor, no card inside which it should of been and no flower food either. I would really say not to order from here!”

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Posted 4 years ago

“Orders flowers for mother in law for Mother’s Day. I didn’t realise they were delivered in a box as this wasn’t made clear in description. She sent me a photo and they are nothing like the picture online. She trimmed them and put straight into water but 3 days on they’ve come out a bit more but nothing like what I thought I bought. Very disappointed”

Marks & Spencer 1 star review on 16th March 2021

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Posted 4 years ago

“Disgusted with limp,poor quality flowers, looked nothing like advertised on your website. My daughter would be so upset if I told her what had arrived. Also, a day later than ordered owing to Great demand which I imagine will never happen again!”

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Posted 4 years ago

“Delevered to my door upside down, 3 flowers broken. Looked shabby, not M &S standard”

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Posted 4 years ago

“I was looking for somewhere to complain about flowers my daughter sent me for Valentine’s the M&S pink Percy pig collection. Terrible not many of them and the roses never opened at all. They went limp and then they died and went brown all of them very quickly. I was disgusted as my daughter could ill afford to spend the money and because we hadn’t seen each other she thought it would be a lovely thing to do as I love percy pigs. Such a disgrace”

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Posted 4 years ago

“Received my mother’s days flowers on Saturday 13th March, they were packed too tight in the box, the colours were beautiful but by Monday the small roses looked almost dead, very disappointing”

Marks & Spencer 2 star review on 16th March 2021

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Posted 4 years ago

“I received some flowers for Mothers Day from my two girls, whom I haven’t been able to see for for a long time. The flowers arrived in water and it was a lovely surprise but the lisianthus were all drooping. I hoped trimming the stems and fresh water would revive them, but sadly not. They look very sad and I am a bit cross that my girls would have spent a lot of money on them - not very good at all M & S!!!!!”

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Posted 4 years ago

“Mothers Day bouquet received on Mother's day. Beautiful collection of spring flowers. Smells gorgeous too.”

Marks & Spencer 5 star review on 16th March 2021

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Posted 4 years ago

“I sent M and S flowers to my elderly parents which did arrive on time. The quality of the flowers was pretty disgusting. A massive card board box contained a few dead flowers. The bouquet was nothing like the picture. We are so disappointed. I certainly would not use again or recommend to anyone. What is happening?”

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Posted 4 years ago

“Ordered flowers for my Mum to be delivered the day after Mothers day. Got a time slot of 4:15 to 6:15pm. Flowers didn't turn up until 9:45pm and deivery driver didn't even ring the bell to let us know they had arrived. The flowers are half the size of the bouquet in the picture and starting to wilt also one of the roses stem was broken. Really not impressed!!!”

Marks & Spencer 1 star review on 15th March 2021

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Posted 4 years ago

“Monday evening..19-39 pm and no Mothers Day flowers. Daughters very angry...and a disappointed mum..”

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Posted 4 years ago

“Ordered flowers for my 91 year old mother in law for mother’s day. They didn’t arrive so I called the next morning. waited on hold for 30 minutes then I was told, sorry about that we’ll deliver them next Friday! I asked to speak to a manager but told no one available. Asked for a manager to call me when available and told ok but it could be a few days. This is unacceptable from Marks & Spencer. With COVID I cannot see her now thanks to Marks & Spencer Mother’s Day was ruined. Shame on you, disgusting, disappointed and customer care non existence”

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Posted 4 years ago

“My daughter sent me huge bouquet for Mothering Sunday. The dark pink roses are OK the small roses are dead. I am so disappointed. Come on M&S surely you can do better than that”

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Posted 4 years ago

“My wife receive a bouquet of flowers from our son yesterday for Mother’s Day. I would imagine they were quite expensive. They are an absolute disgrace - 24 hours after receiving them they are wilting, the white rose heads are drooping and are already discoloured - see attached photos. I purchased flowers for my wife for our anniversary last year from M&S by post - they were awful as well. Never again - see photos attached”

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Posted 4 years ago

“I ordered Mother’s Day flowers for my 92 yr old mum . They arrived on time but by today Tuesday they are virtually dead ! Very few flowers for the money ! Very , very disappointed! Will not be doing that again !”

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Posted 4 years ago

“Zero stars actually. I ordered Mothers' day flowers with M&S, many days before the date. I had emails on Saturday and Sunday saying they were on their way, then another on Sunday saying they were delayed, then finally at 1753hrs on the day, they cancelled the order and refunded. I couldn't be more upset. This was to go to my 96 year old mum in hospital where I can't visit her. I shall never use them again.”

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Posted 4 years ago

“My daughter sent to me Mother’s Day flowers that are verging on dead I haven’t got the heart to tell her, I’m very disappointed she has wasted her money”

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Posted 4 years ago

“I received flowers for mothers day and some are broken, all roses are brown. Waist of money”

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Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,219 reviews