Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two deliveries ,two weeks apart. First was daffodils,worth about £5. Second was tulips that arrived yesterday,they were DEAD,no amount of water and food could resurrect them. Trying to cancel the subscription was a nightmare. Got through on the phone this am ,to speak to a human don't use the word " flowers" you will be sent around in circles. Use the words "speak to an agent" then next prompt " complaint". Had to ask fora refund on the tulips. Horrible experience. Come on M&S get a grip.”

Helpful Report

Posted 4 years ago

“Ordered a Bocquet of flowers from my auntie‘s 70th wedding anniversary and they’ve just arrived dead leaves in the box heads of the flowers. We have been tracking the delivery driver and they had 109 parcels and we were 90th no water and no Oasis all dried out would definitely not recommend Marks & Spencer‘s flowers to anyone got a refund but that’s not the point specially when it’s a 70th wedding anniversary not many people get that”

Helpful Report

Posted 4 years ago

“My Alstroemeria Mothering Sunday's bouquet is lovely. Ten days later the flowers are still in very good condition. Thank you.”

Helpful Report

Posted 4 years ago

“Very disappointed with my Mother’s Day flowers from the family. Yellow and White Roses and lilies. I have always praised and encouraged friends and family to use M&S for bouquets but not any more I am afraid. The yellow roses felt damp to the touch on arrival and never opened. The white roses opened slightly but just looked sad. There was no perfume from the Lilies and half did not open fully. So very disappointing. I haven’t told the children as they would be very upset. Due to COVID restrictions they have not visited to see how awful there gift was bare. Such a waste of money.”

Marks & Spencer 2 star review on 23rd March 2021

Helpful Report

Posted 4 years ago

“I ordered my mum the colour burst bouquet for Mother’s Day online costing me £35, I expected good quality from marks and Spencer’s but would have got better quality from a £10 bouquet from Morrison’s, some of the flowers where withered and a couple had the heads snapped off, my mum was disappointed with the quality, also the delivery driver dumped the box at door and didn’t even chap the door, my stepdad had been waiting in for them to arrive and only noticed the box sitting outside the front door on the street when he went to his car for something, doubt I’ll be ordering flowers from them again.”

Helpful Report

Posted 4 years ago

“I had a bouquet of flowers for Mother’s Day but the Lily’s didn’t open. I followed the instructions to the letter but they just died”

Marks & Spencer 1 star review on 20th March 2021

Helpful Report

Posted 4 years ago

“I had a bouquet delivered for Mother’s Day from my son. They were lovely for a few days and then they looked very jaded. So disappointing as they must have been very expensive. I won’t say anything to him as he would be upset but l won’t be recommending Marks and Spencer for flowers anytime soon. Plus l sent flowers to my granddaughter and they were left at her front door. Didn’t even knock on the door.”

Helpful Report

Posted 4 years ago

“I ordered a beautiful bouquet of flowers for my mum for Mother’s Day and was so disappointed when they started dying after one day! £30 isn’t cheap for flowers so you’d expect them to turn up alive”

Helpful Report

Posted 4 years ago

“I received a bouquet of flowers with a bottle of Prosecco off my daughter and her partner for Mothers Day. They arrived on the day, all okay at that stage. However within 4 days I had to throw away more than half of the flowers, and the others are now after 6 days going to be thrown away. After spending a lot of money on flowers my daughter is very upset and I am very angry that a company such as M & S would supply such poor quality flowers. I will never buy flowers from them again!”

Helpful Report

Posted 4 years ago

“Can only echo other customer comments - my Mother's Day flowers were Nothing like the online photograph. Who knows how long the wilted and broken blooms had been bagged in the box. By day 2, stems had rotted and flower heads never had a chance! Would love to hear a comment from M & S!”

Helpful Report

Posted 4 years ago

“Three bouquet of flowers purchased for Mother’s Day. £25 for each bouquet and they were absolutely shocking. Contacted M&S with no response. I will never buy from them again.”

Marks & Spencer 1 star review on 19th March 2021

Helpful Report

Posted 4 years ago

“If I could give minus ten stars I would. Huge box with very small broken plant inside complete with smashed pot for mother's day. Complained and was sent an even worse replacement. Promised a new replacement but never arrived. What on earth has happened to marks and Spencers . SO angry and disappointed. 😐”

Helpful Report

Posted 4 years ago

“My 13yr old son paid £12 for a bunch of flowers for Mothering Sunday. The quality was really poor and all but one of the Lilly heads has shrivelled and turned brown, so they won’t be opening. There were only 3 stems with 11 buds. The leaves are also yellow. Tesco and Asda sell lovely lilies at just £6 and you get high quality FRESH flowers that last well over the 5 days equally suggested by M&S. Same conditions as always, away from sunlight, not in a hot room or near a draft, the same as I would with Tesco or Asda flowers. Cut perfectly and placed in plant food. What on earth has happened to M&S quality standards? The M&S flowers were meant to be a premium treat instead they were a disappointment. Such a shame. I can see from reviews that I wasn’t alone. However, the Belgium dusted truffles went down a treat. Also, the £25 meal deal of roast beef, roast potatoes and apple pie was great, even if I had to oversee the cooking. There are more important things to worry about in life but when I see others can’t see their parent & the flowers were meant to make up for this, I can only guess M&S were a bit stretched to meet demand and their standards slipped, which has left many upset customers and recipients. I personally won’t be buying M&S flowers and next time he’ll buy from Asda or Tesco if he buys flowers again.”

Helpful Report

Posted 4 years ago

“Flowers daughter bought me lasted 2 days really disappointed won't be purchasing from you againc”

Helpful Report

Posted 4 years ago

“Very disappointed with Mother’s Day flowers. Large ‘tree’ in middle to bulk it out. Flowers already wilting. Haven’t told my son but have e mailed complaints dept.”

Marks & Spencer 2 star review on 19th March 2021

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Posted 4 years ago

“Flowers sent for Mother’s Day arrived half dead and the whole lot were gone within 4 days. Tried to complain but first time operator hung up on me and second time gave me non existent email address. Tried live chat but again no one available and it timed out. My son spent a lot of his hard earned money on these and it’s disgusting that there is no way to even complain about them. Shame on you.”

Helpful Report

Posted 4 years ago

“Dead, wilted, lifeless flowers with no colour. Appalling that someone could even send these out on Mother's day. Profit over people, shame on you M&S”

Helpful Report

Posted 4 years ago

“i bought the roses/tulips and they are absolutely gorgeous they are still looking like i only got them yesterday when in fact they was a special gift for my daughters on mothers day, absolutely delighted with them thank you so much .”

Marks & Spencer 5 star review on 19th March 2021

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Posted 4 years ago

“Received flowers for Mother's Day I was really disappointed they were almost dead when they arrived I put them in water with the flower food hoping they would recover but they didn't a poor flower bouquet from m&s.”

Helpful Report

Posted 4 years ago

“My daughter sent flowers for mother's day The boxes were wet where water had leaked and flowers were disgraceful.Not a week on and heads are dropping off the roses and flowers are limp and shabby.Dont know how much she paid but whatever it was they weren't worth it.Have had better flowers from supermarket for £5 and lasted for over 3 weeks.Definately not impressed with Marks and Spencers flowers”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,232 reviews