Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,219 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,219 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers daughter bought me lasted 2 days really disappointed won't be purchasing from you againc”

Helpful Report

Posted 4 years ago

“Very disappointed with Mother’s Day flowers. Large ‘tree’ in middle to bulk it out. Flowers already wilting. Haven’t told my son but have e mailed complaints dept.”

Marks & Spencer 2 star review on 19th March 2021

Helpful Report

Posted 4 years ago

“Flowers sent for Mother’s Day arrived half dead and the whole lot were gone within 4 days. Tried to complain but first time operator hung up on me and second time gave me non existent email address. Tried live chat but again no one available and it timed out. My son spent a lot of his hard earned money on these and it’s disgusting that there is no way to even complain about them. Shame on you.”

Helpful Report

Posted 4 years ago

“Dead, wilted, lifeless flowers with no colour. Appalling that someone could even send these out on Mother's day. Profit over people, shame on you M&S”

Marks & Spencer 1 star review on 19th March 2021

Helpful Report

Posted 4 years ago

“i bought the roses/tulips and they are absolutely gorgeous they are still looking like i only got them yesterday when in fact they was a special gift for my daughters on mothers day, absolutely delighted with them thank you so much .”

Marks & Spencer 5 star review on 19th March 2021

Helpful Report

Posted 4 years ago

“Received flowers for Mother's Day I was really disappointed they were almost dead when they arrived I put them in water with the flower food hoping they would recover but they didn't a poor flower bouquet from m&s.”

Helpful Report

Posted 4 years ago

“My daughter sent flowers for mother's day The boxes were wet where water had leaked and flowers were disgraceful.Not a week on and heads are dropping off the roses and flowers are limp and shabby.Dont know how much she paid but whatever it was they weren't worth it.Have had better flowers from supermarket for £5 and lasted for over 3 weeks.Definately not impressed with Marks and Spencers flowers”

Helpful Report

Posted 4 years ago

“Mother's day flowers arrived Wednesday afternoonsusan”

Helpful Report

Posted 4 years ago

“My daughter ordered Mother’s Day flowers for me , extremely disappointed, flowers in bad condition and bulked out with greenery , especially after she told me the cost , could of brought a better bunch at the local petrol station , complete rip off”

Helpful Report

Posted 4 years ago

“Flowers ordered for Mothers day, looked nothing like the image on line, hardly any flowers more leaves than anything else. The flowers that were there were limp and dying. I will never ever buy from Marks and Spencer again, not even had a response to my complaint.”

Helpful Report

Posted 4 years ago

“Dead and wilting flowers - photo on their website a complete opposite of what arrived. Have ordered from M&S before but cannot not believe what was delivered on Mother's Day! SOOOOO DISAPPOINTED!!!”

Marks & Spencer 1 star review on 18th March 2021

Helpful Report

Posted 4 years ago

“Huge box arrived on M Day contained small dull sparse bouquet, greenery half dead, roses all brown outer petals did remove as instructed but all others went brown too, no gift card, 2 boxes stuffed with black paper and polystyrene type Pellets containing small afternoon tea items, cheap slab lemon cake, tiny shortbread, nice small chocolates, jam and pretty tea caddy. The profit must be be huge for them but a huge disappointment for a mother who’s relative spent a lot of hard earned money as we haven’t seen each other for nearly a year. Shame on M and S when it could have done so much better. Ie. Better brighter flowers, individual decorated cake and pretty decorated box......didn’t need two to recycle. I don’t want to tell her how dreadful it was as much thought went into it and presumably a high price.”

Helpful Report

Posted 4 years ago

“Mothers Day flowers from my son arrived on time, securely packaged. Roses and tulips were a bit smaller than a usual M and S bouquet, but hey, we are still in a global pandemic it seems a miracle that we can still source flower bouquets, so I say well done M and S, and all those people working unseen to give us a sense of normality.”

Helpful Report

Posted 4 years ago

“Large cardboard box delivered for Mother’s Day. Eleven small steps and two bits of sparse greenery. Was this supposed to be a ‘bouquet’? Leaves on some stalks dead and even shrivelled dry. I haven’t told my daughter.....what a waste of money. Looks as though they were making two bouquets out of one. Very cross recipient.”

Helpful Report

Posted 4 years ago

“My Mother’ Day flowers arrived around 8 am on the Sunday morning and they were (and still are 4 days later) gorgeous. A lovely bunch of roses and tulips. Absolutely couldn’t be happier.”

Marks & Spencer 5 star review on 18th March 2021

Helpful Report

Posted 4 years ago

“My Son sent me the Clematis Bouquet for Mother's day. Nothing like online picture. Arrived when stated Saturday. Very very wilted,tops of some broken, lower flowers on stems dried up and dead Low grade flowers with sparse flowers on stems. Looked like the dregs. Prolific ugly greenery. The card inside was for someone else's Mum from Adele. I am not disclosing my son's name but it is not Adele!!!. Some one else as well as me will be disappointed. I told my son they were nice(which they were not). Totally disgusting.Photos added of what it should have been and what I have .”

Marks & Spencer 1 star review on 17th March 2021

Helpful Report

Posted 4 years ago

“Found a box containing a squashed bouquet of flowers on my doorstep on Mother's Day. Instead of being thrilled that my daughter had arranged to have these delivered to me at a time when we are not allowed to be together, I found that I was deeply disappointed and very angry with M&S who are making a huge profit out of what was a sub-standard gift. The flowers were drooping, broken and half dead. They looked like they hadn't seen water for days. It stated on the enclosed literature that any chrysanthemums would arrive in protective netting. There was no such thing! I wanted to e-mail to express my disappointment but there was no contact e-mail and couldn't get through by telephone without hanging on the line for ever! Shame on you M&S. I won't be shopping there anytime soon.”

Marks & Spencer 2 star review on 17th March 2021

Helpful Report

Posted 4 years ago

“Subscribed for monthly flowers for elderly Mum for just over a year. Started to feel not value for money now. Received a number of lovely ones previously. Subsequently cancelled. Poor customer service when money taken out of bank even after subscription cancelled.”

Helpful Report

Posted 4 years ago

“Received Mothers Day daffodils from my son. In it were around 6 bunches of standard daffs, 1 bunch of yellow with orange trumpets several of which were cut ridiculously short mat and 1 bunch of cream narcissus which were brown limp and in very sorry state. Although I felt bad I did report this to my son with photo evidence, he complained to M and S and received a full refund! I just know these wouldn't have been cheap and it's just not hood enough!!”

Helpful Report

Posted 4 years ago

“My daughter sent the roses and lilies bouquet for Mothering Sunday. They are stunning. All arrived in great condition and now almost fully open. Thank you.”

Marks & Spencer 5 star review on 17th March 2021

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,219 reviews