Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,219 Reviews

25 %

of reviewers recommend Marks & Spencer

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Metrics

2.1

Based on 1,219 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor condition, would not recommend flowers by M&S, poor quality and poor service. The flowers arrived in a poor state, when I contacted M&S customer service, I was told to submit a complaint via the person who sent me the gift of flowers. I didn’t want to call my friend and say, thank you for the half dead flowers! Very poor service M&S. DO NOT RECOMMEND.”

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Posted 2 years ago

“First delivery - the flowers were dead with no water and in the replacement delivery the flowers were dead with a smashed vase and no water! For a diamond wedding anniversary this was very sad. Will not be ordering flowers from Marks and Spencer’s again!”

Helpful Report

Posted 2 years ago

“Very disappointing. Bouquet received for my birthday. Lilac and yellow roses. Lilac roses looked half dead. Whole bouquet just looks miserable.”

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Posted 2 years ago

“Flowers arrived crushed and inappropriately packaged. Roses fully opened and brown at edges. Other flowers wilting. A replacement sent. Again roses not in bud and were wilting. Only lasted 3 days very dissapointed. These were a thank you gift.”

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Posted 2 years ago

“So upset and disappointed, my friends sent me a bouquet as I recently lost my sister, when they arrived they were half dead, rang customer service who replaced them, second bouquet almost as bad, will never use this service again, such a shame as always felt M&S had a high standard”

Marks & Spencer 1 star review on 27th August 2022

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Posted 2 years ago

“We have supported M&S for decades. Your flowers delivered to us in Highland have been consistently poor, but we have persevered. Today was the pits. Roses in a bunch just dumped in a box, no nourishment, and three days on the road. Just about dead on arrival. M&S persevere with a poor quality delivery agent, now backed up by poor quality packaging, and poor quality customer service. Customer service offered no apology, replacement flowers in a week, and under continued pressure £5 compensation. We have repeated experience of poor quality flowers being replaced and family, who sent them, apologising to mum,on the phone. How do we get a message to the CEO that this consistently poor service adds to the woes of M&S losing market share. People send flowers with love and thanks. M&S delivers headless flowers and does not apologise. Gregor Rimell Newtonmore”

Helpful Report

Posted 2 years ago

“Received flowers today for my birthday, very disappointed. They were extremely limp and lots of flower heads broken off. Product code 29178483. This is the 2 nd time I have been disappointed with M&S flowers.”

Helpful Report

Posted 2 years ago

“Dead flowers, broken vase Not recommended online, buy instore.”

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Posted 2 years ago

“Received plant for birthday on Tuesday (4days ago), it is now dead. Last year received flowers that were dumped by the road nowhere near my flat and were dead on arrival. Replacement also left in road and dead.”

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Posted 2 years ago

“Sent from my Husband for our anniversary. Awfull flowers, some stems so wilted just fell apart. Dead leaves , & no improvement to some on putting in water. He has emailed customer service & had No Reply.”

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Posted 2 years ago

“Received a replacement bouquet of flowers,as bad as the first one . Lisianthus arrived squashed and half dead,iris's bloomed and died ,stock shed it's flower immediately.Roses not looking fresh after day 2. All very squashed,an excess of unnecessary greenery. So disappointing--- not recommended!”

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Posted 2 years ago

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Posted 2 years ago

“I received a delivery of flowers this morning with my name and correct address on the package. The card inside is to someone called Sadia wishing her a speedy recovery from Sharmila. My name is Anne. I do not know who sent them and it would be embarrassing to ask around. Someone is waiting for me to thank them for the flowers. How do I even know if I received the correct flowers. Not happy at all!”

Helpful Report

Posted 2 years ago

“I had been waiting for the flower delivery all day, it was a present from a relative for my parents 60th wedding anniversary. When I went outside in the evening today I found Yodel had just dumped the ripped, soaking wet box of flowers out of sight, on the floor to the side of the doorstep.”

Helpful Report

Posted 2 years ago

“As someone else has said further down this long list of complaints by unhappy customers, M&S uses Yodel which has to be one of the most unreliable couriers in the country. Flowers ordered by my husband for our wedding anniversary failed to arrive yesterday and according to the Yodel 'tracking system' (lol) aren't even rescheduled for today. Currently it's 30°C outside so what these flowers will even look like when they eventually turn up isn't hard to imagine given the comments on this thread. M&S we will never order flowers from you again after decades of loyal custom.”

Helpful Report

Posted 2 years ago

“Beautiful bouquet when they arrived but by day three no longer looked fresh ,very very disappointed”

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Posted 2 years ago

“Received rose bouquet which looked half dead . Arrived on Monday & dead by Thursday. This was a gift but I wouldn’t order any flowers from M&S …. They are terrible”

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Posted 2 years ago

“If I could give no stars I would! My husband ordered me a bouquet last week. It came in a dreadful state. After 2 calls to M&S and 2 more lots of flowers received in substitution they get worse each time. I was even told that the substitute wouldn't involve me paying postage!I asked for someone to contact me as feel this is appalling service. No-one has. I have sent a seperate email to M&S. I can submit plenty of pics before flowers went in the bin”

Marks & Spencer 1 star review on 3rd August 2022

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Posted 2 years ago

“Last time I ever order flowers from M&S. sent flowers for a young friends birthday today. She was very hesitant to tell me but they were shocking. Broken stem roses and dead foliage and freesias. Called M&S immediately who tell me they will send more tomorrow. That’s not really the point. This is the second experience I have had but it will be the last.”

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Posted 2 years ago

“Terrible flowers! Have received several birthday orders this year & last & quality of flowers upon delivery has been dreadful - wilting, half dead, etc. Definitely will not be using myself for orders!!”

Marks & Spencer 1 star review on 26th July 2022

Helpful Report

Posted 2 years ago

Marks & Spencer is rated 2.1 based on 1,219 reviews