Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,256 Reviews

24 %

of reviewers recommend Marks & Spencer

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Metrics

2.1

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 18th September 2025

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today we visited M&S in Croydon to buy our suits for my fiancé & best man for our wedding we thought we could do it on our own and then got whisked away by the lovely Tina who gave us first class service and really made my fiancé feel special. She was unbelievably helpful and friendly also a special thank you to Steve too who was just as helpful. Highly recommend and excellent quality suits & Prices!”

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Posted 6 years ago

“My daughter ordered fresh flowers for a poorly relative on my behalf. It was due to be delivered on Easter Saturday. It still hadn't arrived by 7 in the evening! My daughter received a text saying delivery 7-9 ! Then at 9 stating card through door and left in a safe place . Of course no card through door or flowers...how disappointed she was and us also. My family will never use M.&S flower service again or recommend, a very poor service.”

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Posted 6 years ago

“Ordered an orchid as a gift for an elderly, single lady who lives alone. M&S state deliveries occur between 7 am and 7pm, but the gift was left by Yodel after 8pm at night, in the dark, on the doorstep. The doorbell wasn't even rung, though she wouldn't have opened the door even if it had. M&S refuse to publish reviews which relate to delivery experiences, which i feel is wrong. Will not use them again.”

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Posted 6 years ago

“Absolutely appalling quality of padded lightweight jacket, £49.50. After first wash (following instructions) the padding has ‘clumped,’ some ‘pockets’ now have padding, many don’t. When you hold it up to the light this is clearly evident. Made in China! Hugely dissatisfied.”

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Posted 6 years ago

“The service in the cafes are atrocious, especially in the Bolton branch. The staff are rude and not interested. I still visit as the food is what you expect but the staff red some customer service training. Served with a smile - definitely not.”

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Posted 6 years ago

“Off shore telephone customer service is APPALLING!!! they don't speak English or understand it! Why has a well respected British retailer made the choice to route thier calls off shore when the ones in Britian are far better and can actually deal with customer query's.”

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Posted 6 years ago

“Sophie in Health and Beauty in Liverpool Strore is fabulous. Sophie was so helpful with queries and product recommendations. Sophie is a brilliant advert for a customer service team member . Good luck in the future.”

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Posted 7 years ago

“Some people have to much time on their hands writing long review about how rubbish M&S are! Just move on and buy from somewhere else haha.. More sparks offers for me 😀”

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Posted 7 years ago

“M&S flowers not delivered by YODEL Dartford, Crossways Business Park. It seems Yodel reviews either (if this site is honest) get it right or don't .. On this occasion, they didn't as M&S flowers ordered but not delivered - apparently they were attempted to be delivered to a regular London address, and advised a card left. It wasnt - no card left, and no way to track because - guess what, no card with ref or ctc was left! Website advises collecting from delivery centre, 30 miles away (Crossways Business Park), and offer to collect at persons convenience. Problem is with M&S using a company that doesn't do what it should, and has inadequate follow up. Very disappointed that a simple 'cant be bothered to do the job correctly' has ruined a surprise for someone just out of hospital... ---------------------------------------------------------------------------------------------- Just seen a response from socialmediaescalations at yodel.gnatta.com .. however just fyi Yodel have failed to deliver the parcel yet again .. having had promises from M&S outsourced call centre that this was confirmed from your Yodel delivery centre. Apparently out for delivery since 1100, and then 2130 a message saying unable to deliver (second time), and unsurprisingly no info or card given to the recipient despite a ctc number. M&S should be ashamed to use Yodel worse than CityLink, and they went bust .. a lesson learned I guess .. M&S flowers not delivered for 2 consecutive days by Yodel, despite definite assurances to the contrary. M&S are at fault for not insuring their contractors are up to the job. This was intended as a surprise for a friend out of hospital, but now failed badly, so that is 2 sets expectations badly let down. M&S & Yodel - get your act together! Once getting it wrong is bad, but twice? .. Message to M&S - a damaging weakness in your reputation today.”

Helpful Report

Posted 7 years ago

“On my sister’s 15th birthday I took her to have her first bra fitting (M&S Croydon). Patty welcomed us and calmed Megan’s nerves with her up-beat voice, comforting comments and reassuring nature. Patty was also very kind when interacting with a reluctant, know it all, teenager. We found two bras that were perfect. Thank you so much for not only making this experience bearable but quite positive and pleasurable.”

Helpful Report

Posted 7 years ago

“Reposted to keep it alive. This company are really not very good . I simply cannot understand how people rave about their food quality, when in fact it isn't very good at all. This company try to live on a bygone reputation, when there was little else really to get clothes from. The quality of their items is not good at all for the price. Whoever their buyers are should be sacked and get in people who understand what the public want, not what the the company THINK they want. Paying over the odds for clothing does not mean great quality. In fact this company sell clothing items either too long in the sleeves, trousers that are not what the size states they are, to name but two. I live in Kent, and the store in Dover has closed down recently. It has moved down nearer the sea front selling food only. This shopping precinct idea came from Dover District Council, and anyone living locally knows what this means. It most likely means that like everything else DDC get up to, it will fail. Seems like M&S didn't do their homework!! Who on earth is going to make a special trip to Dover to shop in Marks, for example, when they can drive a short distance to Canterbury and shop in that store which sells food also. It is very big. Come on Marks, get your act together and get with the times. Oh, and don't do what all the others are doing....self service checkouts. It is a fact people, that every single item you buy, the price of it being scanned at a REAL checkout by a REAL person, has been factored in to the total cost. If they want self service then insist on a discount for doing so or DON'T use them.”

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Posted 7 years ago

“Worst returns experience ever! I purchased two identical shirts, but decided to return one, in its original sealed packaging with labels on it etc. I also provided the original online order acknowledgement and invoice. After queuing for 10 minutes , I was told that i could not retrun the shirt, because I did not have the paper collection note, and was told, "try a larger store, you may have better luck"”

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Posted 7 years ago

“very bad quality”

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Posted 7 years ago

“very bad quality”

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Posted 7 years ago

“bad quality”

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Posted 7 years ago

“Spencer own product quality is not good. Please check before u purchased.”

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Posted 7 years ago

“My 4 year old granddaughter and I love their eccles cakes which were stuffed with currants and very yummy. OK there is a world shortage of rasins due to poor crop so M&S solution is to stuff a bit of pastry filler in them so they look the same but there are far less currants. Pathetic. Most people who shop at M&S would not mind paying a little more but as it is the product is not worth eating! Wont buy it again! If they think customers dont/wont notice they are wrong!”

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Posted 7 years ago

“I have only ordered twice on line and the first item didn't arrive on date stated .I was told byou lady at desk it was unusual so tried a second time ticking the box for next day delivery at store if your choice to then receive an email saying delivery is a further week away .very poor service especially when you request payment first to order but then say you wait several days for payment to be returned .I have been dissapointed for some time over the quality of clothes in store but have decided I will not shop again ever .standards have dropped so much far to expensive for poor quality goods”

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Posted 7 years ago

“I love it especially when the sales are on and I get a bargain”

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Posted 7 years ago

“Got a gift coupon. Couldn't spend it because everything looks as if it's come from the 50's! Quality's quality, but what's up with the granny patterns and weird tailoring?”

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Posted 7 years ago

Marks & Spencer is rated 2.1 based on 1,256 reviews