Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

Write Your review

Tell us how Marks & Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like the food,wine,flowers and confectionary. Just bought some lovely presented boxes of sweets and Turkish delight and cake and flowers for my daughters birthday.”

Helpful Report

Posted 7 years ago

“Excellent Service, ordered online one evening and arrived at the store the next day for collection!”

Helpful Report

Posted 7 years ago

“I bought a pair of trousers on line. They were in my local store next day at 12 noon. Great fit and great service.”

Helpful Report

Posted 7 years ago

“Recently visited their Lancaster store, bought shirts and General men's clothing, superb service from the lady assistant, she checked my Sparks card for any additional discounts available to me and then credited my account with the savings, which were substantial!! That's was without me asking her to provide the service.”

Helpful Report

Posted 7 years ago

“I ordered some plain cotton t shirts in different colours and they were lovely and comfortable. They were also not too short which is often a problem with tops.”

Helpful Report

Posted 8 years ago

“Pruchased roses and lilies for my daughters wedding . They were beautiful quality , beautiful colours and every flower opened and bloomed perfectly”

Helpful Report

Posted 8 years ago

“Anytime I need anything for my 4-year-old son, from school shoes to raincoat, birthday presents to reading books - Marks and Spencer are usually one of the first shops I try. I don't often need to go elsewhere. Their sizing is great (my son is very tall) and the quality is always there so things last until he has outgrown them. I also treat myself there too, but mainly I like to know that what I am buying for the little man is well-made. This Mum can highly recommend them!!!”

Helpful Report

Posted 8 years ago

“Good quality and affordable.”

Helpful Report

Posted 8 years ago

“Do not buy furniture from this dreadful retailer. We bought three items of matching furniture for our daughters bedroom on-line in mid July. A delivery date of 02/08/17 was agreed and on 31/07/2017 we received a text message confirming the delivery and giving us a 2hr time slot for the delivery. We were informed that in order for the delivered items to be assembled the room needed to be cleared in readiness. We did as instructed and removed/disposed of the old bedroom furniture. We were then contacted by M&S on 01/08/17 and informed that they could not deliver the goods on 02/08/17 as one item was out of stock and were given a new delivery date of 24/08/17 - over three weeks later!!! M&S could not/would not deliver the two items in stock on the original delivery date with the other item to follow and could offer no reasonable explanation why not. Hopefully my daughter will be back in her room before school starts back!!!”

Helpful Report

Posted 8 years ago

“Great clothing choice that fits well. Well packaged quick delivery. Easy returns service with quick refunds make it easy to order two sizes if unsure.”

Helpful Report

Posted 8 years ago

“so easy to order and collect from shop”

Helpful Report

Posted 8 years ago

“I bought sunglasses for my daughter and she is very happy. The quality is great and I am happy as well.”

Helpful Report

Posted 8 years ago

“ordered online and easy to collect at any store”

Helpful Report

Posted 8 years ago

“Unfortunately not the M & S of old. I purchased two pillow cases at £15 each. I was expecting smooth luxury cotton, easy to iron. Nothing of the sort. Not a bit like the Autograph ones that I still of 25 years. Very disappointing.”

Helpful Report

Posted 8 years ago

“Good quality everyday food. Reasonable prices, excellent customer service. What more could you want.”

Helpful Report

Posted 8 years ago

“Fast deliver with updates and clear return options”

Helpful Report

Posted 8 years ago

“M&S continue to provide great value for money together with great customer service, something which is rare these days! Thank you M&S”

Helpful Report

Posted 8 years ago

“Helpful staff. Friendly and courteous. Good quality clothing.”

Helpful Report

Posted 8 years ago

“Good variety of Quality merchandise with pleasant, helpful staff.”

Helpful Report

Posted 8 years ago

“I took something back as it didn't fit and the girl gave me money & a credit voucher. As I had only taken one thing back out of 5 purchases I couldn't understand why the return money didn't go on my M&S card. She tried to explain but couldn't when an older lady came over to help her, she was instantly dismissive and curt with her. I did ask the older lady later to explain it to me and she did, and I then understood. My sister and I found the whole thing unacceptable and said so... Won't shop again at M&S in Bradford”

Helpful Report

Posted 8 years ago

Marks & Spencer is rated 2.1 based on 1,232 reviews