Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,256 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 18th September 2025

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why do Marks and Spencer never have the full range of school uniform in store? Every year(along with many other people) I need to buy new uniform but every year, (unless I preorder on line) they never have the sizes I need. Isn't it common sense to get a large restock in before the new school year after all the demand will be high!”

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Posted 8 years ago

“Items were perfect and delivery was quick stated within 4 days however came in 2 so i was happy. I found the website not as user friendly as i would like , i thought there was a lot of options but sometimes thats overkill”

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Posted 8 years ago

“Very friendly service and quick to help me with my items would definitely be going back there.”

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Posted 8 years ago

“Very happy with the delivery service & quality of the product. Also kept well informed of the whole process from ordering to the delivery. Packaging of the product (shoes) very good.”

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Posted 8 years ago

“Easy to order. Delivery Quick.”

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Posted 8 years ago

“Customer service, fast delivery and quality goods. Love M&S”

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Posted 8 years ago

“The clothing is steadily improving in design and quality. However the colours and costing needs further improvement.”

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Posted 8 years ago

“The food department is always good value. Their offers are genuine. They can get things quickly from their warehouse”

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Posted 8 years ago

“Chose and paid for items online, collected from my local store. All very easy and efficient.”

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Posted 8 years ago

“They did deliver within 5 working days”

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Posted 8 years ago

“The fit was exactly as it said on the label. Packing was good. Delivery a bit slow on that occasion.”

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Posted 8 years ago

“I'm tall. I needed some smart black trousers in a size 14L for a job interview. I ordered some online but the style didn't suit me. When I went into my local store (Tunbridge Wells) to try on some alternatives they didn't have any in 14L in ANY style. They had at least 5 14 short or and 14 reg in every style. No wonder all their customers are little old ladies!”

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Posted 8 years ago

“They have fantastically discounted prices on some lovely food near the close of the store.”

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Posted 8 years ago

“Easy online shopping from a store well known for quality. Quick delivery to my local branch.”

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Posted 8 years ago

“Just bought four items of good quality clothing in their sale for £9 amazing”

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Posted 8 years ago

“Always good staff and can always get what I need”

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Posted 8 years ago

“Excellent service and excellent products.”

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Posted 8 years ago

“Easily placed my order online and able to collect at my leisure, at my local store. Excellent service.”

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Posted 8 years ago

“Opportunity to purchase and return with 35 days”

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Posted 8 years ago

“The customer experience is excellent and their produce is at a consistently high standard. Their 3 for £10 deals in the food store are really good value for money and their fruit and vegetables are always reasonably priced and good quality. I always get a friendly greeting and I use their travel money store also every time I travel. Even though there may be other places with better conversion rates, I always use M&S because of their excellent customer service.”

Helpful Report

Posted 8 years ago

Marks & Spencer is rated 2.1 based on 1,256 reviews