Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,256 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 18th September 2025

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My complaint is not with M&S as such but with their choice of courier, YODEL. I ordered flowers for a birthday. To be delivered to a flat in East Kilbride. Flats in E.K. are numbered individually and the main door is not secured. I.e. there is free access and post and parcels are delivered to the individual flats, NOT TO THE BLOCK! The Yodel driver sat the flowers just inside the main door and left without any card or announcement that he had done so. This happened on a previous occasion with Yodel, that time with another flower company and this was the reason that I decided to try M&S (not knowing that they used Yodel) The recipient only found out that the flowers had arrived when a neighbour asked if she was expecting a delivery. YODEL ARE A DISGRACE. M&S need to do something about them. I WILL NOT be ordering flowers from M&S again. P.S. The recipient had received a flower delivery by another courier same day. Flowers left at door with a card through the letterbox . Shame on Yodel.”

Helpful Report

Posted 5 years ago

“I ordered a bouquet of flowers on 28Apr to be delivered to my friend on 5th May in time for her 60th birthday. Status on 5th May said dispatched. On 6th May I checked as the status was still the same. No delivery, apparently lost in transit. No explaination, just offered a refund. I am SO disappointed. Will NEVER order gifts online from Marks and Spencer again.”

Helpful Report

Posted 5 years ago

“Delivery of bedding plants gift from my family plants all out of the pots small bedding plants all damaged very bad packaging also box had not been kept upright which was advised on the box.I complained to customer services who did not seem interested not even an apology said they would send out another box which arrived on Saturday even worse than the previous one.I am an elderly lady who loves her garden and was upset to see lovely plants all packed so badly not M and S high standard I cannot believe I am the only person with this complaint I cannot write a review on the actual item as it is no longer available online.Not a happy lady!!!”

Helpful Report

Posted 5 years ago

“I ordered a large bunch of yellow and white long stem roses for my daughter's birthday, it seems they were not available and they sent a cheaper bunch. If my daughter hadn't phoned to thank me for the beautiful yellow roses i wouldn't have known they weren't what I had ordered. After phoning m&S they did refund 50%. but I think they should have informed me they were not available.”

Helpful Report

Posted 5 years ago

“Fabulous service today in High Wycombe Eden Walk. An older gentleman in the food section was so helpful and willing and professional.and a young lady on the exit to London TRd again was very helpful and willing. Really great service from them who both went over and above their duty, in every aspect. Thank you.”

Helpful Report

Posted 5 years ago

“I ordered my friend the Rose Trio Flowers for her birthday and selected a delivery date (a week before to ensure they arrived on time as I’m aware deliveries are experiencing delays due to the current situation) - they came in the morning on that date and they were absolutely gorgeous! My friend was so happy with them. Thank you! Really great service, I would recommend and I will be buying my future flower orders from here as I know I will get the quality unlike some online flower delivery companies.”

Helpful Report

Posted 5 years ago

“renewal car insurance premium too expensive. disappointed they didn't fight harder to keep me”

Helpful Report

Posted 5 years ago

“I recently bought over £35 worth of groceries. however, when I got past the till assistant she did not offer me the free 'seeds to grow'. When I arrived home my wife was annoyed that I did not have them having spent £35.”

Helpful Report

Posted 5 years ago

“Ordered flowers a 40th wedding gift. Vary disappointed. Flowers delivered at 19.55pm and they were ruined bashed about and awful. Delivery man apologized for box being battered but flowers were too. Extremely disappointed and Never again will I order flowers form Marks n Spencers!!!!!”

Helpful Report

Posted 5 years ago

“Seth the sloth easter egg”

Helpful Report

Posted 5 years ago

“Bought flowers through M&S for Mother's Day (to be delivered on the Sunday) and even though texts etc stated they were going to be delivered, they never arrived. Hugely disappointed and to be honest angry with their meek response of 20% off a future order. I've completely lost my trust in the company to follow through on such an important order.”

Helpful Report

Posted 5 years ago

“Ordered mother’s day flowers, got a confirmation for them. They were meant to come the day before mother’s day but they still said they were being created so I waited for mother’s day thinking they’d come then. They then decide to say my order is cancelled so I had no time to buy any others. So unreliable”

Helpful Report

Posted 5 years ago

“I have used M&S flower delivery for years but to be honest I will be reluctant to use the delivery again. Dues to social distancing I ordered flowers for my 88 year old Mum ( who has severe mobility problems). Yodel delivered her flowers and left them on top of 6foot post box. Her flat is on a buzzer door release system... but the delivery service seemed to be in too much of a rush to wait for her to get to the door! Please see attached photo of where they left them. Disgraceful 😡!”

Helpful Report

Posted 5 years ago

“Visited Kingsway Derby this morning. Served by a lady called Joanne who could not have been more helpful. Would thoroughly recommend this store (and lady)”

Helpful Report

Posted 5 years ago

“I just had the silver slippers with the pompoms on the front for my wife she says they are the most comfortable slippers she had ever had .thank you marks I shall be ordering more .fab service.”

Helpful Report

Posted 5 years ago

“For the 2nd time in 12 months flowers ordered did not turn up on the given day. Customer service is appealing. Will never recommend or use this shambles of a company again”

Helpful Report

Posted 5 years ago

“I bought a pair of school trouser two weeks ago my son wore them for 2-3 days and then a pair ripped so I went back to the store to return them and at that time I only had one pair since my son was wearing the other and a worker said yes I can return them just bring the other pair so the next day I did bring the second the second pair and when I tried to return them a worker called the store manager michell and said I can't return them because they were ripped through the cloth even though they were ripped through the embroidery line and she said that my son ripped the cloth but nobody would RIP their own clothes and I kept telling her it ripped through the embroidery line she was so rude to me in conclusion I could not return the trousers. The manager is very rude and I will not be buying clothes from this store ever again. I also told her you are going to lose customers. There are better stores with better clothes.”

Helpful Report

Posted 5 years ago

“Yet another bouquet which was not as advertised. A dreadful “bunch” of sickly flowers arrived for our niece’s birthday. This is not the first time I have been disappointed, and angry, with what was delivered. I should have learned by now. The voluptuous bouquet of beautiful blooms was in their imagination because it certainly was not what was in the packaging.”

Helpful Report

Posted 5 years ago

“I bought two plant pots just before Christmas, about £5 each, to give as presents. They were so nice I decided to keep them. Very pleased I did. Thank you M&S”

Helpful Report

Posted 5 years ago

“Flowers ordered to be delivered to my gran on 23/12. Dispatch date on box 22/12. I suspect these were left in a van overnight in the current - temperatures. Customer service offered to send replacement, although no roses available and wont be delivered till after xmas. What a joke! This used to be a reliable service. Bearing in mind this was part of gift to my grandmother, i am bitterly disappointed and will not use this service again.”

Helpful Report

Posted 5 years ago

Marks & Spencer is rated 2.1 based on 1,256 reviews