Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,256 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 18th September 2025

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Letterbox flowers, birthday present from godson. Contained a note 'We aren't dead flowers, just thirsty'. Placed in water as soon as received, the small daisy sprays already had curled dried petals which did not recover. Irises never opened, yellow flowers opened after 5 days. We never tell the sender because https://www.reviews.io/exit/18069it spoils their lovely gesture.”

Helpful Report

Posted 5 years ago

“Delivered on time and I haven’t seen the flowers but have assumed them to be as expected. Unfortunately these were sympathy flowers sent to a close family member after the passing of a loved one. If you are in the same scenario I do not recommend M&S. The flowers unexpectedly came boxed. No where is this clearly stated in the product description or ordering process. I assumed M&S would deliver the flowers in a similar manner to a florist. I am disappointed and distressed that this has happened and don’t recommend M&S to others wanting to sending sympathy flowers. I can only assume all of their flower deliveries come boxed, please keep this in mind when sending flowers. A local florist would charge a similar total order amount for hand delivery. On this occasion the local florist had a shortage of flowers due to COVID and M&S was the only option. Overall a bad experience and a will not be purchasing this service again.”

Helpful Report

Posted 5 years ago

“Do not order from this company. Hamper arrived damaged. Very upsetting for friend who received this. No message attached. Poor service.”

Helpful Report

Posted 5 years ago

“On Saturday 13th June, I ordered flowers to be delivered to my friend in Scotland on Thursday 18th June. I specifically chose this date as I knew she had a hospital appointment then. When I tracked the delivery, it abruptly came to a halt at around 4am yesterday morning (the 18th), then I had a text message at 1836 saying the order had "been delivered to a safe place". This was a lie as, in fact, the flowers were dumped on the doorstep this morning. Worse still, you didn't include the card so she had no idea who they were from. What idiots you are - can't even get that part right either. The words on the card were just as important as the flowers themselves & you've spoiled it. Stupid people. Will never trust you again with such an important order. Feel totally let down. Totally unacceptable.”

Helpful Report

Posted 5 years ago

“My husband got me a flower subscription, really disappointed in them, very poor value compared to what you can get for £20 in store, will be asking him to cancel them. The ones for this month are particularly poor, one of what are probably the feature flowers is badly damaged and the rest are the same or similar to previous months, minus the lilies.”

Helpful Report

Posted 5 years ago

“I signed up for their flower subscription but cancelled after two deliveries as I didn’t feel they were worth the price. The flowers themselves were very pretty and the packaging was good but not good value for money.”

Helpful Report

Posted 5 years ago

“have subscription very disappointing, but how do you stop it, is it difficult to keep it going? I have spend days trying to stop this subscription. Your finder does not recognise the name of subscription flowers, no help list mentions it. No one answers the phone which I believe we pay for,, trying to find email difficult, no one on live chat help answers. So in desperation this is what I am doing. The reason for cancelling, flowers not worth it.”

Helpful Report

Posted 5 years ago

“my son has been paying for the subscription for me to cheer me up during lock down.Very disappointed with the flowers not worth the 20 pound a month paid.this week got sunflower with stocks again only received them yesterday already look half dead.”

Helpful Report

Posted 5 years ago

“Excellent products and service”

Helpful Report

Posted 5 years ago

“The money was taken from my account but no flowers were delivered. Tried to call them 5 times and each time waited for more than 20 minutes and at the end, the line went dead and no one responded. Awful service and don't be fooled to pay M&S Flower Subscription.”

Helpful Report

Posted 5 years ago

“I ordered flowers as a surprise for my Aunt who has been unwell. The flowers arrived with the wrong message card so she had no idea who they were from. She had to contact M&S to find out who had sent them which completely spoilt the surprise. I must say I'm very dissapointed.”

Helpful Report

Posted 5 years ago

“Order the Coral Meadow Bouquet, they arrived looking poorly, despite putting them in a cool room nothing revived them and within two days they were completely dead. A very poor service, unable to get through to customer services, no answer to emails either. An appalling service all round.”

Helpful Report

Posted 5 years ago

“Order a Spring basket fir my sisters special birthday in Lockdown-She received a cheaper looking basket with dried up weed flowers and to replant some of the plants/weeds - Embarrassing”

Marks & Spencer 1 star review on 1st June 2020

Helpful Report

Posted 5 years ago

“Very disappointing indeed Half dead on arrival.having been in transit for 2 days Water didn't revive them much In reality they looked absolutely nothing like the picture Would not recommend at all good money wasted Aking”

Helpful Report

Posted 5 years ago

“Don’t waste your money on their flower subscription, my monthly delivery of flowers was meant to start on my daughter’s birthday yesterday, they took my money 2 days ago but we wasted her birthday waiting for flowers which never arrived. Wasted hours today on the phone with me paying but nobody sorting out my problem. Wasted 2 days and spoilt my daughter’s treat.”

Helpful Report

Posted 5 years ago

“A friend sent me the roses and tulips duo bouquet to cheer me up following a bad fall. Whilst the roses were lovely, the tulips did little to cheer me up - they were all wilting when I took them out of the box and after being in the vase for about an hour the petals began to drop. Very disappointed. Contacted Customer Services who were very apologetic and helpful and they arranged for a replacement bouquet to be sent to me. I did contact the sender and explained the situation and he was pleased to know problem has been resolved but was naturally disappointed. Full marks to Customer Services for their prompt response to the query. Tulips looked just like those in the photo submitted by reviewer Brian”

Helpful Report

Posted 5 years ago

“My daughter ordered some flowers for my wife and when they turned up all I can say is there was more life in the cardboard that the box was made of than there was in the flowers I think they had come from the bin at the local grave yard. She also ordered for here grandmother and aunt and glad to say you didn't disappoint they where just as poor two sets delivery to Scotland and one to England so it cant be the courier. As the picture shows these are not self grown flowers these are M&S flowers. shame on you.”

Marks & Spencer 1 star review on 27th May 2020

Helpful Report

Posted 5 years ago

“Ordered flowers for my friend but no card was attached so she had no idea who had sent them. This is the 2nd time this has happened. Very poor, considering one was added to the order.”

Helpful Report

Posted 5 years ago

“Peony bouquet was beautiful. The colours were stunning. However, rather disappointing that they lasted less than a week! A big let down! Photo shows what’s left on day 5.”

Helpful Report

Posted 5 years ago

“I received a box of M and S flowers for my birthday. The box was damaged and left on its side so that the water had come out of the flowers and the box a soggy mess. The flowers were mostly dead. Rang customer services. They promised a replacement the next day. It arrived box intact but half of the flowers were dead with heads bent over. I was disgusted that flowers in this condition, defiantly not fresh, were sent out. I will not recommend M & S flowers flowers online to anyone.”

Helpful Report

Posted 5 years ago

Marks & Spencer is rated 2.1 based on 1,256 reviews