Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 6mths subscription and still waiting delivery a week late!!! Called so many times and no one wishes to help in any way. My poor 90+ grandmother keeps waiting for her delivery and nothing comes with very little vision to see delivery drivers it makes it even worse. Can’t describe the disappointment that m and a s has caused. Been a loyal customer and even chose m and s as I thought go for a company you trust.......not any more, still waiting discussed let’s hope if the do arrive after taking money already that their amazing, don’t hold out much hope 😔”

Helpful Report

Posted 4 years ago

“Received two bouquets of flowers from M&s for my retirement and they wilted within a week. Received a bouquet of flowers from Tesco finest still looking healthy and have had them for over two weeks, and tesco flowers are half the price. I did contact M&S but they said their flowers only have a 5 day guarantee. Very disappointed with flowers and M&S feedback. I am now no longer one of their customers.”

Helpful Report

Posted 4 years ago

“A Christmas bouquet was ordered by my daughter for me. It was packed well and delivered on Christmas Eve. It was very poor. There was a great deal of foliage and only 5 almost dead carnations. Such a disappointment and embarrassment.”

Helpful Report

Posted 4 years ago

“I sent 4 Christmas bouquets to friends today (Christmas eve) 3 were fine but the 4th friend said how awful they were. Either dead or stems broken. No water around the stems. So disappointing as she had been isolating since March and I thought this bouquet would cheer her up. I must say I am very disappointed as M and S usually have high standards. Will not use at Christmas again.”

Helpful Report

Posted 4 years ago

“Christmas bouquet arrived with roses berries and guilded holly. Very disappointed the box said they were in water but they didn’t have any water and the roses we’re in poor condition one stem was broken. Had flowers delivered from you the previous day the red roses were beautiful they were in water that was also a Christmas bouquet.”

Helpful Report

Posted 4 years ago

“Just received a 'Christmas' bouquet from M&S from my daughter. Daren't tell her what it was like, she would be as disappointed as I am. Broken flowers, drooping flowers, petals falling off, stems stuck together to hold them up(!), not packed with water, to save 'precious resources' apparently. A sorry contrast with a really gorgeous Waitrose bouquet from my son.”

Helpful Report

Posted 4 years ago

“Embarrassed and disappointed; £45.00 Collection Blush Bouquet Christmas gift; recipient emailed picture on delivery today: could have cried; doubt it'll last through Christmas; possibly orchids may survive. Never again B E Taylor”

Helpful Report

Posted 4 years ago

“So disappointed with the Christmas bouquet from my son. They arrived dried up and broken. Almost ready to throw away. I could have cried. Not even a little sachet with them. I tried to put a cone head back on with a rubber band. Worse, I’d sent 2 of the same to relatives for Christmas. Never again. Utter waste of money.”

Helpful Report

Posted 4 years ago

“Ordered 4 Christmas bouquets. First arrived today, transported in box with arrows pointing upwards as you would assume was right, clearly not as found flowers upside down in the box, a number of flowers broken and damaged however even without the upside down issue the quality is appalling for the £50 I paid for them. Not brought M&S flowers before and won’t be placing another order.”

Helpful Report

Posted 4 years ago

“i ORDERED THE CHRISTMAS WOODLAND GIFT BAG AND A BOTTLE OF PROSECO AND PAID £10 EXTRA FOR A SMALL BOTTLE 35CL WHEN THE 75CL ARE £10 IN MARKS!!!! REALLY BAD MARKETING M&S AND TOTALLY MISLEADING. WILL NOT USE YOUR FLOWERS EVER AGAIN.”

Helpful Report

Posted 4 years ago

“Paid for a Xmas table display with candle in centre.Got purple cabbages with some chrysanthamums .Delivered on Thursday18th December absolutely dead by Saturday evening 20th.”

Helpful Report

Posted 4 years ago

“I ordered a large Poinsettia planter for my mother for the holidays which was damaged in transit. M&S replaced the planter with another which was delivered this week. Both planters have a powdery mildew (which is actually a fungus) on the leaves. They are probably both from the same supplier. Anyone else experienced this issue? Delivery area Chesham, Bucks”

Helpful Report

Posted 4 years ago

“I received a box of flowers today as a gift for Christmas. They arrived in excellent condition.”

Helpful Report

Posted 4 years ago

“Do not order from them. Advised online by YODEL of all people delivery was refused as it was damaged but they have been in the house all day with no curtains up as they are moving in so its lies. cant tell you how splendid the flowers are as they use YODEL to deliver ... bad call marks and spencer, assumed quality delivered by cowboys. Suprise ruined.”

Helpful Report

Posted 4 years ago

“I ordered a bouquet of flowers, delivery was next day (4/11/20) for my Auntie when my Uncle who was admitted to the Covid ward. Today is 19/12/20 and she still have 3 alive massive flowers in a vase. I can't believe how long they've lasted, and they looked exactly like the picture. She cried when she received them, thank you so much! X”

Helpful Report

Posted 4 years ago

“Ordered two bouquets. One fine. The other never shows up. But getting through to tell someone on the phone or email is impossible. I don’t think M and S can cope with the internet age which is a real shame as I have a strong heritage affection for them.”

Helpful Report

Posted 4 years ago

“On Monday I received a winter wonderland bouquet which arrived in the evening. I was very excited as I really like receiving flowers unexpectedly. On opening the box the card inside Happy Christmas, With lots of love from a family I have never even heard of. I spent 45 minutes on the 'phone to M & S where I quoted the order no. and found out where the flowers were from. This took the shine off of the bouquet and obviously someone had my flowers and card in retrospect. I felt that I had to report the incident”

Helpful Report

Posted 4 years ago

“I have ordered flowers and chocolates to be delivered for a birthday today. they have not arrived and are in fact in delivery depot in England when they should have been delivered in NI today. I have yet been able to speak to anyone in M and S despite numerous attempts. never again. just want a refund now too late for birthday and hardly fresh flowers. disgusted”

Helpful Report

Posted 4 years ago

“If I could give M&S a minus star rating I would. It was my 50th this year and my cousin's 60th. We had planned to spend the time together on both days and then Covid struck. As such, I wanted her to know I was thinking of her on her birthday. I ordered the flowers in good time and on the day of delivery, I got an email (at 2.07am) to tell me they were delayed for a minimum of one day. As of today, the day after, they are booked for redelivery "whenever" M&S feel they can get around to it so I have cancelled the order. It is, however still going to take them up to ten days to refund me. I am beyond disgusted but am also bitterly disappointed my cousin didn't get her flowers on her special birthday. I can't slate M&S enough.”

Helpful Report

Posted 4 years ago

“Despite the box showing which way up the bouquet should be delivered, the flowers were upside down and left outside, despite note on door to ask that they should be put in porch. A lot of the tiny leaved greenery was brown lower down and two stems were broken. Last time I ordered from M and S (several years ago)the delivery arrived 2 days late and was damaged. I had hoped they would have improved. Never again.”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,232 reviews