Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers received were beautiful but there was no name of the sender on two lots of flowers received. These flowers were sent in response to a bereavement. We have called twice and your staff are refusing to tell me the sender due to data protection laws. Now I have no way to thank the senders, and they are probably feeling insulted that no response has been received. You really need to make your website more clear, by informing senders that if they do not include their names in the response section, their kind gesture will remain anonymous.”

Helpful Report

Posted 4 years ago

“my daughter just received a bunch of sopposedly fresh roses from a friend via your services, she has just lost her husband and when opening out the bunch which looked lovely, the petals of the roses began to fall off, meaning they have been doctored to look like buds by removing the old petals. Shame on you Marks and Spencers, we have and always support you. Now leaves alot to be desired.”

Helpful Report

Posted 4 years ago

“I ordered the Autumn Elegance Bouquet for my mother's birthday. The tracking says delivered 2nd November2020. There has been no delivery. Marks and Spencer have not responded to my email. Very disappointing. I have now ordered flowers from interflora.”

Helpful Report

Posted 4 years ago

“Shocking I ordered a bouquet Prosecco and chocolates for a family members 40th. They were not delivered when I contacted M and S the best they could was refund the money. They said they they couldn’t contact the carrier due to Covid!! Email or phone do not involve exposure to Covid!! When I asked for number/ email they said they didn’t have one. I asked well if your carrier lets you down how do you contact them ‘ I don’t know’was the response. Absolutely disgusting customer service and I shall never use this service again and will be telling all my friends.”

Helpful Report

Posted 4 years ago

“Fairtrade® Rose & Alstroemeria Bouquet delivered 25-10 on time looked lovely but already flowers pased their best. £30 expected better”

Helpful Report

Posted 4 years ago

“Received the amethyst bouquet from friends after a family bereavement. Some of flowers buds mouldy others lost petals as they were being unpacked. Certainly not as many flowers as picture on website would suggest. Very disappointing.”

Helpful Report

Posted 4 years ago

“Rose and Seathistle bouquet delivered yesterday 24th October as gift for my retirement. On opening box roses were brown on edges leaves broken, some petals wrinkled. Seathistle soft droopy. Chrysanthemuns several petals falling off and others drooping. These would have cost the sender a lot of money. Not the quality I would expect from M&S.”

Helpful Report

Posted 4 years ago

“Friends ordered a planted basket for me after I came out of hospital and the first delivery the plants were out the basket and upside down!! Another basket was sent and was supposed to have apology chocolates. The second basket had soil coming out and damaged plants and no chocolates. I am an ex florist and I was disgusted with the appalling deliveries.”

Helpful Report

Posted 4 years ago

“I ordered the Collection Rose & Seathistle bouquet to cheer myself up as quarantined for 14 days. At £35 this bouquet should be top quality. They arrived on time, but straight away you could tell the flowers were not going to last the roses were brown at the edges and fully open and slightly droopy, and the sea hollys looked sorry for themselves . However, I followed the instructions to the letter, hoping, they would perk up. Five days later after refreshing them several times and fresh water and food, and it is fait to say they are on there last legs. It's almost like these flowers were just picked off the shop floor and had been there several days already. I am disappointed about the quality, which does not match the marketing hype. Fresh Flowers, should be at there best when delivered, and give pleasure for a minimum of 7-10 days.”

Marks & Spencer 1 star review on 19th October 2020

Helpful Report

Posted 4 years ago

“Far too much greenery not enough flowers, only 8 flowers and 2 pink coloured spray type flowers in bouquet, received these as a gift, too embarrassed to tell sender. Disappointing.”

Marks & Spencer 2 star review on 19th October 2020

Helpful Report

Posted 4 years ago

“The flowers are only a few days in the vase and are already half dead, they were not cheap at £30 for the bunch, very disappointed 😔”

Helpful Report

Posted 4 years ago

“Ordered the 12 red roses for our anniversary. To say the least well disappointed Looked really nice in box but on closer inspection some of flowers had dark edges and when we removed packaging 2 of the head fell apart so now we have only 10 I complained and was offered a replacement but I refused as they were for my wedding anniversary and that is today”

Marks & Spencer 1 star review on 17th October 2020

Helpful Report

Posted 4 years ago

“Had delivery of gladioli on 8/10/20. Two days later they had wilted and the top part had bent over and looked broken. The flowers started to open but did not look very healthy. No food with flowers. Very dissapointed. Wish I had seen " disapointed Dees" review before hand”

Helpful Report

Posted 4 years ago

“Ordered the bunch of gladioli for my wife.Delivered on 8/10/20. Looked good at first but next day had drooped.After several days the top half of the stem bent over as if they were broken. The bottom half started to open but soon died off. Dont think they will last much longer. Wish I had read "disapointed Dee " first Will try someone else next time.”

Helpful Report

Posted 4 years ago

“Received these for my birthday from a family friend. Very disappointed with the quality and look. They do not resemble the Autumn Elegance bouquet as depicted on the website!”

Marks & Spencer 1 star review on 12th October 2020

Helpful Report

Posted 4 years ago

“Appalling experience. Ordered flowers for a birthday. Not delivered on the birthday or at the next scheduled delivery date. In the end I was asked to receive them at my address and deliver them myself! (15 mile round trip). Would never, ever use again.”

Helpful Report

Posted 4 years ago

“Having read the reviews on the gladioli mixed flower arrangement I decided to buy these for sisters birthday on the 18th September, they arrived on time and all appeared fine but by the following Wednesday the 23rd they had started to droop and die off. Several twigs had to be put in vases to help hold the flowers up but after a week they were designated to the bin. No flower food was included so don’t know if this was a factor in their early demise. My sister has years of experience in looking after house plants/flowers and also garden plants/flowers so know their passing was nothing she did or didn’t do. Sadly not impressed with the gladioli arrangement.”

Helpful Report

Posted 4 years ago

“I recently received a bouquet of red and yellow roses with lilies as a gift. I unpacked them immediately and followed the instructions to the letter. I noticed that the leaves of the All red roses were very dry and papery. There were two large pieces of single use plastic around the bouquet, but no water. This was highlighted on the packaging as saving precious resources, but the red roses had already wilted before unpacking, and the yellow roses , while reviving overnight in water, developed brown outer petals within two days. The bouquet was dead in less than five days, so the water used in its cultivation was wasted and the single use polythene wrapping wasted oil-based resources. This was a very disappointing bouquet, and I feel that there is a lack of research into the effect of transporting flowers without water which has led to a waste of the flowers, as bouquets from other suppliers which use water last for around two weeks.”

Helpful Report

Posted 4 years ago

“My brother sent me a bouquet following my car accident, but I could have cried when they arrived as they were well past their best. The bouquet comprised white roses - outer leaves brown. White stock - limp and unattractive, green chrysanthemums - also going brown at the edges and several sprigs of green foliage which were also limp. I wouldn't take a bouquet like this to my worst enemy. The cut end of the stalks was really brown, as though they had been sitting around for a couple of days. It would upset my brother to know how awful these flowers were, and of course I shan't tell him, but I'm telling you that I was very upset when I got them.”

Helpful Report

Posted 4 years ago

“Had to order two bouquets when my mum’s birthday one was to be sent to my house. I only noticed the error after an hour and with M& S that’s too late to amend/ cancel order. It is not clear on the online order form where the delivery address goes as against your own one for credit card purposes. This has happened to me before but I noticed it in time and was able to cancel and reorder. Now I’ve had to buy two. One for her and one I don’t want to be delivered to me. Will use independent florists next time.”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,232 reviews