Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers delivered on 17th September, gift from friend. Three days later starting to wilt. Today 25th, a sorry state. Receive bouquets from M & S source frequently and this is the first they have disappointed. B. Walker”

Marks & Spencer 1 star review on 25th September 2020

Helpful Report

Posted 4 years ago

“Flowers ordered by a friend for my birthday in solitary quarantine didn’t arrive. Too late now M&S have advised my friend to get a refund after she rushed to the store where she ordered them to get poor customer service attitude. On a plus, the last few M&S bouquets I’ve received as gifts have lasted only two days ..compared to past the sell by date ones I bought myself from Asda...two weeks later still lovely. Better to order from local florist...”

Helpful Report

Posted 4 years ago

“flowers did not turn up on special day ordered early. Rang yodel hadnt left factory. m and s abit more helpful but for the price could had been better resent arrived 4 days later not sure if I order again. Local florist arrived on day of order”

Helpful Report

Posted 4 years ago

“I ordered delivery of food & treats for my uncle's 90 th birthday as we could not meet for small family celebratory lunch. M & S used Yodel to deliver the food & they left at wrong address. When it eventually reached him 8 hours later( via neighbour) it had to be thrown away as chilled food had been sitting in sun. I wrote letter of complaint to M & S but have not received an acknowledgement. My poor uncle's 90 th birthday was a wash out & caused him extra stress & work rather than being a pleasant surprise.”

Helpful Report

Posted 4 years ago

“Despite taking great care to look after m&s roses sent by a friend, they wilted within 3 days. Poor priduct”

Helpful Report

Posted 4 years ago

“Just bought flowers in-store at Marks. Carnations. Not impressed. Four flowers were broken off and a couple of buds broken.”

Helpful Report

Posted 4 years ago

“I just wanted to recommend the beautiful roses my daughter bought me they are now on the 17th day and still amazing”

Marks & Spencer 5 star review on 12th September 2020

Helpful Report

Posted 4 years ago

“Beautiful autumn colours from Marks and Spencers. Send direct to my mum for her birthday. Absolutely smashing Marks. Have ordered before and will order again. A very happy customer”

Marks & Spencer 5 star review on 11th September 2020

Helpful Report

Posted 4 years ago

“Just received bouquet... trial run to see if could be used in wedding....ordered at weekend... couldn't deliver to Thurs....do much for next day.... absolutely not worth £35 and the leaves are already wilting...really not impressed”

Helpful Report

Posted 4 years ago

“Waste of money. Very uninspiring, poor selection of flowers. I could have got exactly the same from local supermarket at a quarter of the price. First delivery was ok, but has got progressively worse. Spend ages on the phone trying to get through to Customer Services, then cut off. Emails go unanswered. Have now cancelled and gone elsewhere.”

Helpful Report

Posted 4 years ago

“Received delivery of a rose and sea thistle bouquet as an anniversary present from family .what a disappointment..Rose's fell apart on opening .the other flowers had a brown tinge to them all .On discussing this with your customer services they sent a replacement. They came and were exactly the same ..after 5 phone calls to customer services I was told to get my family to get a refund appauling service ..”

Helpful Report

Posted 4 years ago

“Flowers were late. I tracked them as they were a gift, and could see they were sitting in a depot for two days. When they arrived they were all dead!! Waste of money. Customer services offer to send a 'fresh' bunch. No thank you! Also Marks and spencer rejected my review for their website. Basically, they know they are conning people and don't care! Don't waste your money or time with M&S flowers.”

Marks & Spencer 1 star review on 31st August 2020

Helpful Report

Posted 4 years ago

“My daughter ordered flowers to be delivered to me on my birthday, a Saturday. These flowers were not delivered to me until Sunday afternoon although a delivery date of Saturday was clearly shown on the box. Obviously the flowers must be delivered on the day requested or there is no point in spending a lot of money on them. This is not the first time that flowers from M&S have arrived late. The flowers were looking a bit sorry for themselves when they arrived but hopefully they will pick up. I”

Helpful Report

Posted 4 years ago

“Received Serene Bouquet as a gift - very disappointing - chrysanthemums had brown tinged petals - obviously had been cut some time - others were losing their petals - roses had limp drooping heads - very poor. Need to get your act together M & S - not good enough.”

Helpful Report

Posted 4 years ago

“On Thursday 13th August, I bought my granddaughter a £10 bouquet as a present for achieving good A-level results. The bouquet contained several large sunflowers as well as some other blue flowers and foliage and the label on them stated that they were good for up to 7 days. When I spoke to her this morning my granddaughter told me that the flowers had to be thrown away yesterday as they were shedding flowers and the leaves were wilting. I am so disappointed.”

Helpful Report

Posted 4 years ago

“Ordered a Lavender tree for a silver wedding present, never arrived on day r the next day. Contacted customer complaints and eventually after contacting them twice was eventually told was still with courier would be delivered 2 days late, not good enough,asked for compensation was offered £5 not acceptable upped to £ 10 still not satisfactory, told them would not be using them again, so beware, not the first ye this has happened after speaking to family members. Would not recommend....... bad customer service M&S.”

Helpful Report

Posted 4 years ago

“Two weeks ago I sent a bouquet to a friend and was very disappointed when a different one was sent. I complained and showed proof of the less attractive one sent nothing like what I had chosen. I was refunded but that didn’t compensate for my disappointment. Decided that I would give them another chance yesterday and again to my disgust less flowers in bouquet insipid not like picture..can’t trust you... make sure you get a photo to check... have sent so many in the past but who knows what they have been like? Will go elsewhere in the future.”

Helpful Report

Posted 5 years ago

“Recipients were delighted with their flowers as was I when they sent photos. This is the first time that I've used your service and will do again. Delivered on time, thank you.”

Helpful Report

Posted 5 years ago

“Bought a bouquet of flowers for my wife for our 20th wedding anniversary. They were beautiful when they arrived and very well received. However, after just 4 days, we're on the verge of putting them in the compost. They have really deteriorated and they are starting to smell really bad. I expect much more for £35 and will think twice before ordering again, though I've usually had good quality flowers before.”

Helpful Report

Posted 5 years ago

“I had two different flower bouques delivered from friends, all I can say they were ripped off, they consisted a couple of flowers plus what I can only describe as dead hedge cuttings - think very carefully before you part with your money don't be deceived by online photos”

Helpful Report

Posted 5 years ago

Marks & Spencer is rated 2.1 based on 1,232 reviews