Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.06

2.1 Rating 1,319 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

470

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have just received Fairtrade Rose and Alstromeria boxed flowers. No idea who they’re from. Rang the Flower Shop number to hear recorded message “ we are unable to give information about where order is from. Try ringing friends and family to find out who sent them”. Can you seriously recommend that? I eventually spoke to someone but interestingly, got cut off. I’d opted for a call back, to discuss service. This hasn’t happened. Sad and drooping blooms. Not good enough when customers have ordered and paid in good faith. Very poor service. This is the THIRD time I’ve been sent M and S flowers without message card. No, I’m not ringing round embarrassing people to discover who sent them. What shocking advice! Shame on you, M and S! My advice: DON’T USE M and S ONLINE.”

Helpful Report

Posted 5 years ago

“Bought the Mother’s Day pink flower bag for my step mum and the flowers were absolutely beautiful delivery was on time no damage and a very happy step mum”

Helpful Report

Posted 5 years ago

“I placed 2 orders for flowers one also included chocolates. The first flowers arrived with the recipient on the 9th and were apparently beautiful. The second delivery of flowers and chocolates were delivered apparently last night and found this morning after spending all night in the extreme wind and rain. I have now found that I received a text to say they had been left in the back porch. They were a gift and I am therefore not the recipient and the recipient has no porch at all. Also the family were in all the time. My sister says they are 'ok' but I wanted more than ok! I only ordered from M&S as I couldn't get the correct delivery date from Waitrose.”

Helpful Report

Posted 5 years ago

“Had a a dozen red roses frim my husband for Valentines Day and they were beautiful and are still beautiful over three weeks later. Came on the day and were well packed. Brilliant M&S well done.”

Helpful Report

Posted 5 years ago

“Poor quality bouquet , half dead roses and greenery”

Marks & Spencer 2 star review on 9th March 2021

Helpful Report

Posted 5 years ago

“Do not use, bunch of flowers get put in a box 2 days before day of delivery, which is bad enough mine arrived 4 days too late for a birthday with box and flowers damaged, got a full refund and used Interflora instead”

Helpful Report

Posted 5 years ago

“Flowers and chocolates sent for my birthday.Arrived burnt and droopy.Only lasted a day.Waste of money but didn't tell my daughter.”

Helpful Report

Posted 5 years ago

“I was very impressed with the roses i ordered for my girlfriend for Valentine’s Day they are still going strong 3 weeks later”

Helpful Report

Posted 5 years ago

“I was kindly sent some flowers which arrived soaking wet half dead and one of the large flower heads and in the bottom of the box. They were absolutely shocking hate to think of anyone waisting their money on these flowers. They went in the bin after two days.”

Marks & Spencer 1 star review on 6th March 2021

Helpful Report

Posted 5 years ago

“Flowers were all drooping and dying. Most of them were lying in the soaking wet box Wouldn't recommend.”

Helpful Report

Posted 5 years ago

“I sent some flowers to my elderly relative & the flowers arrived dead. I phone in & reported it was offered a replacement order which also arrived dead. Very embarrassing situation for me. Birthdays are only once a year.”

Helpful Report

Posted 5 years ago

“Just received a flower delivery, very disappointed in the number of flowers, they bear little resemblance to what is pictured on the web site. Certainly not worth £25. Don’t think I’ll be ordering any more any time soon!”

Marks & Spencer 2 star review on 4th March 2021

Helpful Report

Posted 5 years ago

“Previous work place sent flowers and chocolates. Flowers arrived after 6pm with no water (allegedly that’s the latest). I couldn’t send photos to my colleagues as some of the flowers were droopy, or dead with rose stem with no flower. I had to go to great lengths to rearrange them, leaving the poor ones at the back when I took a photo so that they would not be disappointed having spent so much money. I’ve thrown them in the bin today. They lasted only 4 days!”

Marks & Spencer 2 star review on 2nd March 2021

Helpful Report

Posted 5 years ago

“Ordered flowers to be delivered for my daughters birthday, waited all day for delivery and when I checked said could not be delivered,when I rang M&S was told it was because I’d missed a letter off the postcode ,I admit it was my fault ,but so annoyed they didn’t bother to contact me to put the matter right , so upset my daughter didn’t get her birthday flowers”

Helpful Report

Posted 5 years ago

“My mother took out the flower subscription for my Christmas present. She thought it would be a good way to spread the cost of a present and I loved the idea of receiving flowers each month. The experience, however has been really poor and I strongly advise people not to be lured into the promises made. In short, money has been taken regularly, once even twice in the same month; flowers have failed to be delivered; and the customer service has been extremely poor. What should have been a lovely experience, in reality has been extremely disappointing. Hours have been spent on the phone with people who were ill equipped to deal with the subscription service. My advice is not to use M&S for flowers but contact a local florist.”

Helpful Report

Posted 5 years ago

“Paid 35 pounds for a bouquet of red roses on valentines very disappointed the flowers were damaged and like they had been left on the shelf for 1 week and then sold online will not recommend next time I will only buy the product i can physically see”

Helpful Report

Posted 5 years ago

“My grandson bought me an amaryillis bulb as a Christmas gift, using saved up pocket money. Very disappointed it failed to flower. I followed planting instructions and and potted it up as soon as I got it”

Helpful Report

Posted 5 years ago

“I sent my 80yr old mother your 100 stem spring bouquet.although it was beautiful to look at the daffodils had a very strong smell of what I can only describe as cats pee.the smell was so bad they had to be thrown away after only a day and a half.£25 wasted won't be using again”

Helpful Report

Posted 5 years ago

“Beautiful flowers delivered for my wife's anniversary. Carefully packed, all flowers in bud and very fresh. Excellent quality. Will buy again. Very happy wife.....”

Helpful Report

Posted 5 years ago

“Had a bouquet of Rose's and tulips, Roses were already drooping next day very disappointed as a gift from my son .”

Helpful Report

Posted 5 years ago

Marks & Spencer is rated 2.1 based on 1,319 reviews