MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

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“Competitive price against other companies”

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Posted 8 years ago

“According to the operator, all the insurances are ruled in the same way so the general feedback for this and any other insurance company in this country is just that the system is crazy! I filled in all the info myself in the online website and just needed to correct two details: I had to pass through the full interview with the operator, telling again everything that I had already uploaded via their website. So why to use the website and receiving a reference number if that info cannot be used by the operator on the phone?”

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Posted 8 years ago

“Emily, who I spoke with, was very helpful and got me a discount on my motorbike insurance. I haven't owned a bike before and I'm on a provisional licence so the cost of insurance is pretty expensive, and certainly a lot more than I was expecting to pay.”

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Posted 8 years ago

“Happy as a result of the quote and speedy set up service I received and also the simple fact that I can relate to your brand upon regularly watching bsb.”

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Posted 8 years ago

“Easy to deal with no fuss excellent service”

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Posted 8 years ago

“We were really please that we could insure the scooter for longer allowing us to spend longer in Spain. I am telling all our friend with scooters and motor bike about your company”

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Posted 8 years ago

“Insurance premium up 50% on this re-quote despite no changes at all to my details (except 1yr more experience, NCD, bike a year older). On querying it I was told it had risen 50% as it was kept in a steel garage rather than brick. This is the same garage it has been in on my insurance for years! at the same time as speaking to the advisor I did a comparison and MCE came up at roughly last years price (£126.29 cheapest). I brought this to his attention and apparently the comparison sites just check for a garage and do not distinguish between types so if I did it online my quote would be 50% cheaper and it would be kept in a 'garage' but my insurance would apparently be invalid because of a question the site doesn't even ask. However, buying it online meant that it is kept in a 'steel garage' which adds a ridiculous 50% to the premium from £126.32 (last year) to £210. How can this possibly be correct? As I had gone through the relentless questions I went with it this year but I certainly wont be next year. I sort my friends Fireblade insurance out for him as well so will be pulling that next month!”

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Posted 8 years ago

“Half the price of my previous insurer. What's not to like ?”

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Posted 8 years ago

“Very expensive, the excuse is that 4 years ago i had points. 4 years ago not 1 or 2”

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Posted 8 years ago

“Brilliant customer service Quick and easy plus very good pricing 5*****”

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Posted 8 years ago

“Quick, easy and fuss free. Sorted within literally 3 minutes start to finish 👍”

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Posted 8 years ago

“I found the service i got was very good, The person i dealt with very good and pleasant with me the price was brilliant NO one could get any way near to MCE,”

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Posted 8 years ago

“good cover reasonable price so far. Lets hope there are no hidden extras or bomb shells”

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Posted 8 years ago

“After 1 hour i renewed my insurance, and payed via phone, HSBC called me to ask if i subscribe for Amazon prime, i didn't, the details of my debit card was "cloned". The last payment before the insurance was 3 days before. I don't have any legal proof to point the finger against mce, but obviously a massive suspect. Nightmare experience.”

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Posted 8 years ago

“Including track, European and helmet and leather insurance”

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Posted 8 years ago

“Great value and efficient service. Very refreshing!”

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Posted 8 years ago

“I moved into a new apartment without an indoor parking in May 2016 and I asked for an extension of my insurance - to cover for theft. I asked explicitly over the phone whether I will be covered as of that day and MCE confirmed that. Within 48 hours my motorcycle got stolen, police had footage of the thieves from 3 CCTV cameras, the thieves were arrested, the motorcycle recovered - non repairable - and MCE started making all sorts of claims, not to pay. First claim was that I was not insured because the starting date was one day after my motorcycle got stolen. I rejected that and asked for the recorded phone call which they did not provide and after I was chasing them for some time they admitted I was right. Then MCE said I should undergo investigation since the motorcycle was stolen suspiciously close to the day I extended my insurance (reminder the thieves were in police custody). I underwent a 2 hours interrogation at home by Examworks, the company that MCE outsources all the investigations to. They then delayed the payment as they were claiming they were waiting for the police report that got stolen and although I provided them even the names of the police officers that had the CCTV and the officer that was calling me to inform me of the status of the trial of the thief, it was not enough. I waited for around 8 months until I said I will contact a lawyer. Nothing happened they ignored me. At around 10-11 months (I had already lost hope) i contacted them again and they told me that i am not covered since i was insured the day after my motorcycle was stolen. I told them to go again through the recorded phone calls. I followed the normal process of filing an official complaint with the aim of contacting the ombudsman as a second step. That is when they finally started doing some work and I received my money after almost one year a more than 20-30 phone calls (endless hours of waiting to speak to someone), numerous emails, document gathering, interrogation at home etc etc... Good luck if you are insured with MCE...”

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Posted 8 years ago

“Very good and friendly Team”

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Posted 8 years ago

“In the end I got the cheapest insurance I could find... but the hassle I went thru. Never again. Spent over 45 min on the phone being transferred from one person who is "definitely going to help me" to another who " will know exactly what to do". Terrible customer service over the phone. It send shivers down my spine when I think about what I will have to go thru if I get into accident. Avoid if you can. I will.”

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Posted 8 years ago

“Very simple to use, no hassle at all, great price. At first I wasn't sure where to send the required documents, but I sent them to their email address and they added them to my account.”

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Posted 8 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews