MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,353 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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Metrics

4.0

Based on 5,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall cost for insurance very good, However not happy with the excess costs they are ecstreamly high ,”

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Posted 6 years ago

“I don’t think it’s fair to rate during Coronavirus As nothing and no one running smoothly at the moment The price was ok though”

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Posted 6 years ago

“Very good customer service, they know what you want and go out of their way to achieve it. Friendly and approachable with a good knowledge.”

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Posted 6 years ago

“Helpful customer service - not overly nice and not rude. Best price I've come across for 4 years in a row (only done 4 years).”

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Posted 6 years ago

“Insurance side was fine. Telephone premium no wasnt. Cost me over £5 on the telephone.”

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Posted 6 years ago

“Very helpful”

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Posted 6 years ago

“Quick and easy.good price”

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Posted 6 years ago

“Very competitive quote”

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Posted 6 years ago

“Very straight forward process”

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Posted 6 years ago

“Easy straight forward no hassle.”

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Posted 6 years ago

“easy to use .”

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Posted 6 years ago

“Swift and easy”

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Posted 6 years ago

“Got this insurance as it was the best quote, should have know if it’s sounds too good to be true it usually is. Just put a claim in thinking a £250 excess was agreed now been notified that I need to pay £1,350 excess!!!! This appears to have been written in the small print and I was not notified or made aware ahead of a claim. Ok if you never need to make a claim not so good if you do. Will be reporting to trading standards as hide this excess in small print and don’t make you aware until a claim is made.”

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Posted 6 years ago

“Marc- customer support man was excellent and really good at his job and luckily for me he spotted that I’d missed off commuting for work. Cheers !! Marc Simon H 2 Yrs customer so far”

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Posted 6 years ago

“This company is a disgrace. I've been trying to retrieve my excess from them after an accident with their customer. 3w months on and despite numerous phone calls and emails from myself and my own insurer and broker I have had no response from them whatsoever. I've rung up £40 in phone charges only to get passed from pillar to post and end up with a recorded message saying to email them, which I have and still no reply. Frustrated beyond belief, next step financial ombudsman.”

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Posted 6 years ago

“Just a warning to all those that give MCE 5 stars. I'm now not currently insured with MCE as I have changed insurers for my bike. A good insurer can ONLY be judged on their record of offering good customer relations, and settling claims promptly and satisfactorily. Regarding those points, I strongly advise everyone to read the reviews on this company before entering into a contract with them.”

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Posted 6 years ago

“Great service, no complaints”

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Posted 6 years ago

“Claims handling is very poor. Your call goes through to a call centre somewhere in Asia and they have no direct contact with the UK office. You have to make your enquiry and then someone phones you back from Asia a couple of hours later with no answer to your enquiry! Claims drag on and on and you make call after call. Never again.”

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Posted 6 years ago

“Failed to renew a second bike on the policy anniversary. Blamed me for not amending the renew on line. Initially claimed they had never insured the vehicle. When I identified the premium paid they confirmed they had indeed insured it. Had to go through the entire new policy process. The premiums are low but the excess is v high. cost of fine £50 cost of policy amendment again £40..... not good.”

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Posted 6 years ago

“I would happy use MCE all day long best bike Insurance company”

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Posted 6 years ago

MCE Insurance is rated 4.0 based on 5,353 reviews