MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,339 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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4.0

Based on 5,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a disgrace. I've been trying to retrieve my excess from them after an accident with their customer. 3w months on and despite numerous phone calls and emails from myself and my own insurer and broker I have had no response from them whatsoever. I've rung up £40 in phone charges only to get passed from pillar to post and end up with a recorded message saying to email them, which I have and still no reply. Frustrated beyond belief, next step financial ombudsman.”

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Posted 5 years ago

“Just a warning to all those that give MCE 5 stars. I'm now not currently insured with MCE as I have changed insurers for my bike. A good insurer can ONLY be judged on their record of offering good customer relations, and settling claims promptly and satisfactorily. Regarding those points, I strongly advise everyone to read the reviews on this company before entering into a contract with them.”

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Posted 5 years ago

“Great service, no complaints”

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Posted 5 years ago

“Claims handling is very poor. Your call goes through to a call centre somewhere in Asia and they have no direct contact with the UK office. You have to make your enquiry and then someone phones you back from Asia a couple of hours later with no answer to your enquiry! Claims drag on and on and you make call after call. Never again.”

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Posted 5 years ago

“Failed to renew a second bike on the policy anniversary. Blamed me for not amending the renew on line. Initially claimed they had never insured the vehicle. When I identified the premium paid they confirmed they had indeed insured it. Had to go through the entire new policy process. The premiums are low but the excess is v high. cost of fine £50 cost of policy amendment again £40..... not good.”

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Posted 5 years ago

“I would happy use MCE all day long best bike Insurance company”

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Posted 5 years ago

“N.Ireland customer. Excellent on line service. Easy to use great price”

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Posted 5 years ago

“Very good online enquiries reply service.”

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Posted 5 years ago

“re mortgage your house to pay excess cheap insurance high excess so you won't claim.”

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Posted 5 years ago

“Have bike insurance with them. Will not be renewing in a few months. Terrible company, full of o.t.t.extras when you make a small change. Cheapest quote to reel you in. Go elsewhere or regret it.”

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Posted 5 years ago

“Do not make the mistake of trying to ring this companys car insurance as not only will they keep you waiting for ages but charge you a premium rate for the pleasure my £10 limit was eaten up very quickly”

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Posted 5 years ago

“So these complete clowns have now been sitting on my claim for over 3 weeks without authorising repairs to my vehicle caused by THEIR client. If you try to contact them they will either cut you off or route you to a different department...then cut you off. If I did my job as incompetently as they do theirs then I'd be fired. Absolute disgrace and a complete joke of a company. On the plus side I am using an accident management company who have given me a like for like car but in my case have very kindly upgraded. Well MCE, take my repair bill and add £220 a day for BMW 640d (now up to 21 days). Ouch...and all because you are not professional enough to pull your finger out.”

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Posted 5 years ago

“Taken out a new policy, but cannot access the documents. Been trying twice. On line chat with Matt L today will hopefully sort it”

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Posted 5 years ago

“Insurance company ignored the fact I was in hospital with a spinal injury and ended my insurance when I came out of hospital and still charged 30 pound extra each month when I was unable to move. Had no contact for 6 months after accident and still have not sorted the claim situation. Terrible service do not insure with this company.”

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Posted 5 years ago

““The worst customer service ever” As being a foreigner in England they were absolutely disgraceful with my colleague. It shows they have never lived abroad and have NO idea how hard it is to make an insurance on the phone. They were not helpful at all, didn’t acknowledge the emails he sent!! It was easier to just cancel the whole policy and the end they charged him £64.00 for cancellation Wouldn’t recommend it to anyone!!!”

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Posted 5 years ago

“Worst company in the world to deal with, absolute scam artist. Steer clear.”

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Posted 5 years ago

“Very helpful staff! Would recommend to friends. Great stuff!”

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Posted 5 years ago

“Great customer service, its reassuring when theres someone knowledgeable at the end of the phone.”

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Posted 5 years ago

“great quote and helpful customer service.”

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Posted 5 years ago

“I cancelled my insurance due to health issues. There was still 8 months left on policy but I was informed there was no refund, having paid over £200 premium there WAS a refund of £66.97. However I was then charged £62.00 cancellation fees leaving £4.71 but MCE do not give refunds under £5.00 so they have kept the lot. I WILL NOT BE USING THIS COMPANY AND WOULD NOT RECOMMEND IT TO ANYONE.”

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Posted 5 years ago

MCE Insurance is rated 4.0 based on 5,339 reviews