MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Transport team chat complete and utter rubbish. It doesn't take a genius to see the communication between them is poor! Spoke to a rude assistant in the past with very little patience, but I let this pass. Will never go with MCE again. Its funny how all 5 star ratings are similar and grouped together...”

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Posted 8 years ago

“See here why! https://www.youtube.com/watch?v=DpinfU1Ku3A&lc=z13au10jgnvbybrfo23aup3jtm2fdf2bc04”

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Posted 8 years ago

“Charged me £208 to change a policy over when I could have got a new one for only £250 but the cancel fee was too much to accept”

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Posted 8 years ago

“MCE took two years processing the simpless of claims and then profited from the delay by hiking my price. Staff either pushy or unhelpful. On renewal tried to charge me double their advertised online price, despite years of loyalty. In short, dead dodgy.”

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Posted 8 years ago

“Apparently they do continuous card payment, so when I changed my card details with the bank due to a mistake they tried to charge me £30 admin fee. They called and left a voicemail and I called back within 2 mins of hearing it only to be placed on hold for half hour. Continued to call throughout the day only to be on hold each time so left it and called a few times each day thereafter. Eventually got through on the fourth day informed them the money is in account and no direct debit has been attempted to be taken or set up. This is when I found out about continuous card payment. Told them I'm not paying admin charge as they didn't pick up phone when I called back and if they had I wouldn't have incurred the charge in the first place. Offered to reduce charge by half told them no and cancelled policy...was with them for 1 month approximately. Avoid this company like the plague, despite being in the wrong they will still try screw you out of your hard earned cash.”

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Posted 8 years ago

“yet again another bike stolen with mce doing nothing but avoiding calls and ignoring emails. very disgusted with this company will never used again thats for sure please be careful when insuring ur motorbikes”

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Posted 8 years ago

“! ! ! Do not buy insurance from the MCE! ! ! ! ! ! ! ! ! ! MCE are crooks! For my scooter worth £ 1,750 they want to pay me £ 120! MCE earn damaged scooters repairs and sells them later. Look for another professional company! They are thieves! the police should chase them! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !”

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Posted 8 years ago

“I liked that I could use the online quote to renew the insurance before the expiry.”

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Posted 8 years ago

“Still waiting on email documents to tax my bike a week later. Any where else you get this within minutes of buying your policy. I'm fed up ringing these people only to be told I will receive the email today. Do not use.”

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Posted 8 years ago

“Very poor service love to charge £30 extra each month when they have not even tried to take money out”

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Posted 8 years ago

“Bike was stolen less than two weeks into policy (early December) MCE ignored my calls, emails and messages, and have only now told me that they will not continue to insure my replacement bike, having written off the original as a category C. They are trying to charge me for a fool year's insurance, and I'm taking it to the ombudsman, but would highly recommend not using them unless you can afford to pay twice for insurance.”

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Posted 8 years ago

“All I can say is they are just as bad as the people that stole my bike”

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Posted 8 years ago

“Very disappointed with Mce. had a multi bike policy for 4 yrs only to be told they won't insure my new H2 because it is supercharged but quite happily insure a certain celebrity bake off chef with the same bike. What's all that about?”

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Posted 8 years ago

“waiting a week on documents keep hanging up when I ring can't tax my bike still waiting . I'd pay 10 times more than use them again . oh 1st time in 44 years iv ever felt so badly treated iv wrote a review or complained”

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Posted 8 years ago

“Didn't receive my insurance documents promptly after paying, so used their online chat system to report it https://www.mceinsurance.com/live-chat/phplive/phplive.php?token=e275f5ce1785a5fade56430b84dd8627&1486397205. Shannon (Customer Support) was on the line who helped me instantly - emailing all the documents. Overall very happy with the service provided, thank you once again.”

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Posted 8 years ago

“Your high excess and after care sales team trying to offer me low excess by trying to scrounge more money out of me”

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Posted 8 years ago

“Very poor, had to make a claim due to motorbike being stolen, they just dragged their heels, you have to deal with their contractors for salvage/repairs because they dont bother and even they have no clue what is going on. Cant get hold of claims handler, she just avoids my calls. Absolutely useless.s my bike has sat in a compound for three months waiting for an engineers report!!!”

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Posted 8 years ago

“AWFUL. Very unhelpful staff. Constant phonecalls even after you have taken out the insurance. I had to call MCE a further 4 times after I had taken out the policy just to ask them to stop ringing me. Each of these 4 times they said they would put a note on my policy. It was only after the 4th call by me that the calls seem to have stopped. I would have cancelled but due to my circumstances at the time I really didn't have the time. I will never ever use MCE again. I will gladly pay more (even a considerable amount more) just for decent non pestering service. This is the first time I have found the need to leave a negative review on vehicle insurance in 28 years of driving/ riding.”

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Posted 8 years ago

“I still have not received my insurance documents even though the policy has started and I am still waiting for customer services to contact me about this issue.”

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Posted 8 years ago

“Been with MCE for 1 year and renewed my policy and then cancelled after 1 hour to be told there was a cancellation fee which I was not told when I set up the policy then to be told that I was when they listened to the call my policy had not even started. I also found the advisers very rude and abrupt. THIS IS THE LAST COMPANY I WOULD RECOMMEND I HAVE BEEN IN THE MOTOR TRADE FOR OVER 12 YEARS AND NEVER COME ACROSS A COMPANY LIKE THIS VERY VERY POOR. Also I am paying £85 more with a reputable company.”

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Posted 8 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews