MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What wankers cancel my insurance without my knowledge so been driving my bike with no insurance had a collision witch was not my fault so can't claim fuck all and now fucked me up with police and all mce say is we sent u email and try phoneing you what liars!!”

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Posted 8 years ago

“Worse company ever! They are clearly using stalling process on claims! Avoid and save yourselfs from the stress!”

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Posted 8 years ago

“The most UNORGANISED company we have EVER had to deal with! Non-Fault total loss claim took 3 months to confirm settlement, took a further month and a half to receive cheque for pay out after chasing and chasing! And we had to salvage the vehicle our self in which they said the salvage amount was £517.00 though we were unlikely to achieve it (Their words) So we took a loss on that after having to sell on the bike ourselves. Refused to pay the difference. Refused to pay the estimate they asked us to organise (transported bike there, storage etc. estimate itself) so we had to pay the garage ourselves. Still not received a refund for cancellation of the policy. Nobody has a clue on the phone or email and we did all the work and so much chasing to get OUR money. It was hard enough to get people on the phone and the phone was often put down before getting to speak to anyone because there was a wait on the line. Disgraceful, appalling, rude company. DO NOT USE! PLEASE! Still awaiting refund now. So disappointed.”

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Posted 8 years ago

“Customer service is diabolical, I had the rudest women on the phone. I insured my motorbike in March and haven't received any certification or confirmation that I had insured my vehicle. When I made multiple attempts to received this information I was hung up on or just blatantly ignored. The only way I made contact with them is when they called me to complete a customer service form. One star is me being nice.”

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Posted 8 years ago

“avoid like the plague. Will not pick up calls. Will not return calls. Will refuse to ackowledge any correspondence. If you do manage to speak to a staff member they often get the basic facts wrong. Not sure what type of outfit they are running, but I've never experienced a company as incompetent.”

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Posted 8 years ago

“Avoid very disappointed bought insurance for my bike for £500 a year after 5 and half month cancelled it as sold my bike they only refunded me £59!!! After taking 3 different cancellation fees of almost £200!! Day light robbery most companies has a small charge of around £50.”

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Posted 8 years ago

“Case handler completely clueless, nobody knows whats going on. They clearly use the stalling process into paying out. Considering they are meant to be a reputable company, i would not recommend them to anyone. Complete garbage.”

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Posted 8 years ago

“Had car insurance with them and cancelled after 3 months because they proved to be more expensive than others. The premium was over 8 months rather than 12 which made it very expensive. When cancelled there was no premium refund. Avoid this company, they are crooks.”

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Posted 8 years ago

“Awful customer service. I've been trying for months to get through to them to cancel my insurance and either no-one answers or I get told I'd be called back which I never was. Now they won't refund me the balance even though my bike was stolen so what were they insuring? Ridiculous. AVOID.”

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Posted 8 years ago

“Charged 25% of premium to cancel within 14 days after never receiving documentation. Best avoided.”

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Posted 8 years ago

“you was going email policy documents by email not happened ,changed bike and you charged me more than 50% of original premium thought you want to keep your customers”

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Posted 8 years ago

“You took my money a week before renewal then nothing happened”

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Posted 8 years ago

“Avoid this company, fine until you have a claim and then they will seek every opportunity to delay settlement and then use every tactic in the book to reduce their liabilitity My experience included weeks of silence, then a request for no claims proof from 6 years ago, a hundred and sixty pounds to my premium in order to reduce the claim settlement. I am a 55 year old riding a scooter (original premium seventy pounds!) then not sending a cheque for weeks. Miserable company when you need them most. MCE/1033450/mc”

Helpful Report

Posted 8 years ago

“Stay well away from this company, whatever insurance you take out if you decide to cancell it within the fourteen day cooling off period you will be charged £64.00. I had insurance through MCE for less than 12 hours, the policy cost £99.00, The cancellation fee they want is £64.00 Under FOS regulations this is not allowed, MCE is run by non caring youngsters who couldn't care less about you, The reason I wanted to cancell the policy was that the bike was sold to someone else and as such I didn't need the policy They are scum, stay away from them, look at all the negative reviews. Won't refund me a penny back, I asked today and was told NO they plan on hanging onto my £99.00 then. IF YOUR NOT HAPPY WITH THE SERVICE YOU RECEIVE FROM MCE GO TO THE OMBUDSMAN, I AM. It is a completely free service and it costs MCE £550.00 in fees to the ombudsman for every complaint that the Ombudsman has to deal with on your behalf IT COSTS YOU NOTHING TO COMPLAIN to the Ombudsmanand I encorouge you to do so if you feel you have been wronged by MCE”

Helpful Report

Posted 8 years ago

“Here's why to avoid this company, I took out insurance through MCE for a bike that I had decided to buy, I did this online but the very next morning when I went to get the bike it had been sold even though the seller said he would hold it for me. I contacted MCE straight away and was charged £64.00 cancellation fee on a £99.00 policy, the laws states that there is a fourteen day cooling off period and the insurer can only charge a small fee for the period of cover, MCE told me that the insurance cost was just 26p for one days cover, the rest is admin fees, anyway off to the ombudsman, for every complaint the ombudsman has to deal with MCE will have to fork out £250.00 so more fool them, I won't recommend their services nor will I ever insure with them again, quite honestly it's a rip off, all companies should act in a fair and reasonable manner not blatantly rip their customers off”

Helpful Report

Posted 8 years ago

“I ma the third party. On Friday I was in an incident at 10:30 PM. The very next day my insurance was notified. Despite several phone calls to them, I have yet to even speak to the right department as when you go through to the 3rd party department (despite being given a 'direct line' for them which was actually the renewals number) you just get a recorded message asking you to email into the 3rd party team, without clarifying which 3rd (or third) they mean. Putting that to one side, it has taken daily phone calls for 4 days for them just to admit they can actually add the police report log number to their records. Still no contact regarding my repair, my version of events, reciept of my email (even automated) or any acknowledgment it's being dealt with. Even had an agent back track when they tried to say they were processing it as a non fault claim (biker undertook, through a bicycle lane, I have 4 witnesses + a police report advising rider error, my own insurance also said it was going down as their fault immediately). With all of the multiple times I've phoned up I have spoken to a total of 3 agents, across 6 phone calls. The combination of this and their shoddy service (poor IVR, poor customer manner, not having enough agents to even staff the phones as the 3rd party line has been taken down as they're so busy apparently etc) leads me to feel they are just a poor all round company. Soon I will be seeking legal action, as I have all the calls on my phone recorded and a record of the email I sent on my outbox. Basically, everything they could have done wrong, other than not answering the phone, they pretty much have.”

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Posted 8 years ago

“Thieves refused to pay out for my knife point stolen bike and refused to refund me 6 months insurance which was left on the policy. Waited 4 months to be told I will not be getting paid outgood”

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Posted 8 years ago

“MCE doesn't deserve a star but I can't write the review without giving them one star. A terrible terrible company. The only way I would recommend to use them is if you never intend to claim. They are cheap and so you meet your legal obligation to be insured. But they are truly awful. Their admin systems are appealing and i complained to the regulator because they deliberately held up my statement of no claims bonus which I needed to get insured with another company.”

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Posted 8 years ago

“The worst company I have ever seen seriously I hate it theri price is too high for bike I'm paying 150 for my 125 bike insurance and when i called them for help the don't do anything just passing the phone to each other then the hugging the phone simple when it's come to money the always take money on excly date if you miss one payment the charge you 30 pound worse company worst company not happy st all never get help never”

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Posted 8 years ago

“What went wrong is the question - where do I start! Nearly 6 months after my bike was torched by some mindless vandal I'm still waiting to settle the claim. They have been spectacularly hopeless, nobody seems to be remotely interested in drawing this to a close. This is the worst insurance company I have ever dealt with. My advice to you - don't use them.”

Helpful Report

Posted 8 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews