MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

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4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited over an hour to be connected after an accident, then they incorrectly stated they could not recover me as I lived over 20 miles away. I just dint want to leave bike at side of road so it could be striped or stolen...they just were not interested and left me to it. Later I found out they could have recovered me and the bike to a local repairer within 20 miles, then I had to get home.... that would have been acceptable. Now subject to a formal complaint. Also found out when adding another bike that if I chose my own repairer they will increase my excess by £300 and charge a £110 admin fee. plus load of other rip off terms in the small print. suggest you approach very careful and look at alternative.... 19/9 MCE have replied to this review and offered in look in to this...I suspect it just lip service,, so will be providing further updates as things progress. MCE Governace dept have said they will respond by mid Oct. watch this space”

Helpful Report

Posted 6 years ago

“Terrible customer service received email to contact then spent 55minutes on hold Very bad service indeed”

Helpful Report

Posted 6 years ago

“Ktm Duke 690 bikes in question! Quoted by MCE on multi bike policy with 9 years NCD £380 . Checked on line for two separate insurance policies with them on compare the market. Mv = £177 zero no claims bonus on this bike! Ktm=£158 9 years no claims on this bike total=£335 makes no sense to me! sold both bikes a month later so cancelled policy's on both bikes Ktm just over 1 month insurance return of £20 Mv Agusta under 1 month insurance return of £50 MCE charge a £62 fee on top of any losses for insurance used to cancel each policy. Other charges are change of bikes £40 charge. Change of address £17 charge BE WARNED MCE ARE JUST AFTER YOUR MONEY AND WILL GET IT ANYWAY THEY CAN AVOID AVOID AVOID AVOID”

Helpful Report

Posted 6 years ago

“Had two bikes insured with them a ktm 690 Duke and a Mv Agusta brutale 990 Sold both bikes within a couple of day of each other. Phoned Mce to cancel policies and was shocked how little girl was offered back Ktm policy paid £158. Policy just and i mean just over a month old, after a £62 Mce cancellation fee plus the other deductions from insurance company I was left with £20, yes that's it £20 back! Mv Agusta Brutale 990. Policy costing £177 canceled just under 1 month old, after a "yes you've guessed it" a £62 Mce cancellation fee and insurance company cost £52 returned to me Ripped off or what?????”

Helpful Report

Posted 6 years ago

“DO NOT insure your vehicle with these cowboys! they are an appalling company to deal with. I insured my van with them but I didn't receive my insurance documents. I phoned up and they told me their systems are down and they couldn't send my documents out. I explained i needed this insurance for a job and I would lose the job if I could not provide an insurance certificate. I did in fact lose the job due to this problem. I can accept these things happen. What I can not accept is when I called them to explain the situation and that they lost me the job, from the £320.00 deposit i paid they are only willing to refund me £200.00. I only had the policy two days!! First they lose me a job then they charge me for the privilege. IF YOUR SYTEMS ARE DOWN AND YOU CAN'T PROCESS INSURANCE DOCUMENTS DON'T TAKE MONEY FROM PEOPLE!!! I will never ever deal with this firm again. Avoid like the plague!!”

Helpful Report

Posted 6 years ago

“Shoddy customer experience. Was knocked off my bike three weeks ago, called MCE. was basically told the accident was my fault because the claimant had said so. refused to allow me to claim against my policy or for my replacement gear. They claimed that for me to claim against my policy was "uneconomical for them". Avoid like the plague.”

Helpful Report

Posted 6 years ago

“Avoid like the plague. In case of any issues you will have a nightmare dealing with them. The system is set up to delay you as much as possible, and they have hidden charges and numerous ways to not pay out! It might be cheap but if anything goes wrong you will regret the day you took out a policy with them!”

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Posted 7 years ago

“Will never use this company again! Had an accident my fault , paid me hardly anything for my bike and took forever and still haven’t paid third party who are now taking me to court”

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Posted 7 years ago

“I am really disappointed with MCE Insurance company, because i have my motorbike stolen and they wanted me to pay £2050 to activate it but I don’t have it, so I don’t have my motorbike anymore and also paid one year of insurance for nothing, for me this insurance company is rubish!”

Helpful Report

Posted 7 years ago

“Hidden charges. Customer service is bad, when call to solve problems. Took an hour to be transfered to auto voicemail.”

Helpful Report

Posted 7 years ago

“14 days “Cool Off Period”, still charged me £62, even not even picked up the bike yet. Read the small print or ask customer advisor properly explain all terms and conditions. Don’t get caught like me.”

Helpful Report

Posted 7 years ago

“Worst customer service I’ve ever experienced they have threatened to cancel because they can’t take payment from a card that works perfectly fine slapped on a £40 late payment fee because they are unable to take payment!! Now I’m trying to ring them 6 days later been on hold every day for upwards of 20 minutes per time money robbing scum!”

Helpful Report

Posted 7 years ago

“Hi guy I had last year van insurance with you guys. And I need the my no claim bonus paper. Brittany has joined the chat. Brittany (03:28:45) : Hello welcome to MCE Insurance customer services, can I just take the first line of your address, your postcode and date of birth please Lucian (03:29:03) : Hey Lucian (03:30:08) : W25qu Lucian (03:30:16) : St Stephen's garden Lucian (03:30:32) : Nr 11 Lucian (03:31:07) : Still there? Brittany (03:31:58) : One second Brittany (03:32:44) : You have no years no claims bonus Lucian (03:32:55) : Why? Brittany (03:33:16) : You have a pending claim Lucian (03:34:08) : Not true Lucian (03:34:22) : I said last year I do not want to claim Lucian (03:34:39) : Can I please have a costumer number please? Brittany (03:34:49) : Okay, you would need to call 01933 3531361 Brittany (03:35:00) : Sorry, it is 01933 351361 Lucian (03:40:38) : Ok what Else is written there on the form. Like is pending for with? Brittany (03:40:53) : It is pending Lucian (03:41:08) : Guys are you serious Lucian (03:41:18) : I didn't don3 no claim Lucian (03:42:43) : pending ˈpɛndɪŋ/Submit adjective 1. awaiting decision or settlement. "nine cases were still pending" synonyms: unresolved, undecided, unsettled, unconcluded, uncertain, awaiting decision, awaiting action, undetermined, (still) open, hanging fire, (up) in the air, in limbo, in the balance, on ice, in reserve, in abeyance, ongoing, awaiting attention, outstanding, to be done Lucian (03:43:14) : Pending for what? Lucian (03:44:26) : Hello Brittany (03:45:15) : You have an on going claim? I cannot issue any no claims bonus Lucian (03:45:31) : I do not have any on going claim Lucian (03:45:42) : I did not claim nothing Lucian (03:46:06) : U wild like to speack with some one Lucian (03:46:36) : Who can sort out this miss understanding Brittany (03:46:41) : You need to call 01933 351361 Lucian (03:47:29) : I will save this chat conversation Lucian (03:47:43) : You wasn't very helpfull Brittany (03:48:32) : Lovely, I do apologise. Have a lovely day. Lucian (03:49:44) : I will complain and give you a negariv feedback based on my experience with you guys. Very easy to take people money away very very slow to sort out problems Lucian (03:49:58) : Thank you for your not help Brittany (03:50:28) : Have a great day now”

Helpful Report

Posted 7 years ago

“I had an accident on 23rd May where truck did hit me when it was changing lane. My motorbike pegs and plastics in front were broken, fe. Indicators and lamp cover. After call to MCE requesting to recover my bike to my home 500yards from accident place. I was informed that It’s immpossible due to procedures in company. MCE customer service informed me that my comprehensive policy will cover recovery, storage and repair. Happy days! After a day in hospital I called MCE to ensure that my bike is safe and I don’t have to worry about cost of recovery, etc. I’ve been ensured everything is covered in my policy and I don’t have to pay for anything. When I left hospital 2 weeks later I recieved phone call from rude customer service of MCE telling me to „look after your property and take motorbike from storage, as currently I have to pay over £400.” Shock! I recieved contact details to storage, that I called straight away. The storage manager wasn’t able to release motorbike as it should be MCE who collect it and only MCE can request my bike being released. After days on the phone to MCE asking to release my motorbike. I been lied to that someone is dealing with it. They have no option to connect me to any manager who can deal with it and customer service not willing to help. Finally I got information that within 72h manager will listen to the calls and give an answer. 96h passed and no callback or e-mail so I called again MCE hours waiting but finally I got connected with customer service that says they don’t know anything. So im writing email to explaine situation after few days replay to my e-mail from investigation team of MCE, who didn’t even look info the case but accuse me of making up stories. So Rude! Writing again about Everything that happened and forwarding previous emails with customer service that „investigation” team didn’t bother to look into. Answer? MCE asked me if I can prove it? I can! I did record every single call and more than happy to play it in court. After this answer, MCE will take now 4+ weeks to find what happened, charging me £20/day for motorbike storage. Storage fee= £1200, motorbike repair cost= £300(if will get motorbike back) What a RIP OFF!! What a JOKE! Won’t recommend it to anyone. Just give me my motorbike back!”

Helpful Report

Posted 7 years ago

“Had reasonable faith in contacting MCE as I've been with them before... just had my phone bill and and my attempt to get cover with them again has cost me £18.34!! Most of the time I was being robbed of this money was probably spent being told that my call was important and they were doing all they could to attend to me! Outrageous! You've lost a life long biker with 2 bikes to cover. Enjoy the £18 you short-sighted, grasping fools.”

Helpful Report

Posted 7 years ago

“Terrible company! Around 45 minutes waiting for my call to be answered for the 6th time because they want to cancel my policy due to them being unable to take payment from a card which is working fine, which I know from speaking to the bank numerous times and the transaction attempts haven't even reached the bank for them to be blocked. I asked for another way to make payment but they only take card payments, even though when on hold you are told to ask a member of their "expert" customer service team about setting up a direct debit, to which I was informed they only take card payments and direct debits are only offered to commercial policies as they are in the thousands of pounds. No it was then expected that I should use somebody elses card and then transfer them the money each month, just to have the privilege of a policy with MCE. End result my policy will be cancelled but they did inform me that i will need to disclose this fact to any future insurance companies which was nice of them.”

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Posted 7 years ago

“3 hours at roadside!”

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Posted 7 years ago

“1st motorcycle claim ive had in 12 years, pushed towards an accident solicitor and the whole thing went to court 1.5 years later which I then lost. I had to claim on my insurance in the meantime, process was a joke I had to chase chase chase, Bike was valued low ( gsxr600 ) and £600 excess meant I hardly got much to repair bike, leathers and helmet insurance a complete farce as they have a £250 excess and the agent pretty much laughed at me. Then on renewal called up (after a 25 minute wait on hold) only to be rushed through a telephone quote at a million miles an hour. Rude aggressive staff, during the policy I changed banks, they didn't change the DD and sent rude letters charging me £20 each time, managed to get it sorted out and then the next month it happened again. Moved away from this company and I wont ever return. AVOID! I can honestly say this has to be the worst insurance experience i have ever had.”

Helpful Report

Posted 7 years ago

“I am a third party and one of your clients went into the back of my car and admitted liability. Neither I nor my insurance company nor their legal advisers are getting any answer from you. Disgusting. Do you ever pay out to third parties who have been hit by one of your clients?”

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Posted 7 years ago

“Four months after my bike was stolen and I still don't have a payout. Do not use: they take your money and don't provide anything in return.”

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Posted 7 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews