Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.41

3.4 Rating 486 Reviews

61 %

of reviewers recommend Motorcycle Direct

Company Reviews

Questions

Metrics

3.4

Based on 486 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

Write Your review

Tell us how Motorcycle Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never again will I use this insurance company. Terrible service and charged me £140 to leave. Bad experience with break down cover as I was left by the side of the road for 5 hours waiting for a recovery van. I urge you to stay well away from insuring with this company.”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS AWFUL COMPANY. YOU HAVE BEEN WARNED. THEY WILL RIP YOU OF IF YOU NEED TO MAKE ANY ADJUSTMENTS TO YOUR POLICY. AND THEN THEY CHARGED £ 140 TO CANCEL. PLEASE PLEASE DO NOT USE. I WILL BE REPORTING THIS COMPANY TO TRADING STANDERDS.”

Helpful Report

Posted 6 years ago

“There having a laugh. They charged me £25 to to cancel a policy renewal I did not want, Tell me i should have called on the day they took the money but they are not open on a sunday. Will never use again.”

Helpful Report

Posted 6 years ago

“There having a laugh. They charged me £30 to alter my policy just 3 weeks after renewal, I wish I got paid that for tapping a computer keyboard. Top price 0344 phone number as well. Don't bother with them.”

Helpful Report

Posted 6 years ago

“premium phone line extended times on hold charged a fortune for a second bike high admin fees need I go on ? go elsewhere”

Helpful Report

Posted 7 years ago

“Started Policy paid in full, only to find they were cancelling it as I had not provided any information they requested, they sell you a policy as Motorcycle direct and reply with another companies details. They cancelled the policy and kept 90% of the premium to pay for their charges which they caused!. Manager rang after it was all closed and offered an apology and small amount of cash back, only with company 4 weeks and it cost me £100 of a £124 premium. I told them never again and vowed to tell everyone to stay away.”

Helpful Report

Posted 7 years ago

“Trust me don't go near these bunch of modern day dick Turpin's.i got caught by them.wont be getting my custom again next year be warned.”

Helpful Report

Posted 7 years ago

“Had to make a change due to being made redundant. Charged £50 for the pleasure plus a premium increase. Then if I get a new job they will charge me this again to change it again. Asked to cancel and the pathetic refund was £80 on a policy value of over £200 in March. Pathetic. Rest assured I will not be using them again.”

Helpful Report

Posted 7 years ago

“Policy cancelled due to bike sale, £30 to canvel on a policy that only cost £70 to start with, would have charge me more but apparently arent allowed to charge more than value left on policy! Avoid and use somebody else!”

Helpful Report

Posted 7 years ago

“Worse insurance company ever. Wouldn’t accept my full moped entitlement and charged me £25 for a cancellation fee. Going back to bike sure least they understand how it works. Absolutely disgusted with the service. Feel like con men to me”

Helpful Report

Posted 7 years ago

“Conmen. Beware”

Helpful Report

Posted 7 years ago

“I was sent an email two weeks after taking out a MC policy saying it had been cancelled while I was at work I use the bike for commuting, how did they think I was supposed to get home? After waiting for 20 minutes I got through, another 10 minutes and they said it was a mistake and confirmed I had sent a proof of no claims after all. I wanted to speak to a manager, but what a surprise, I got cut off before they were available.......”

Helpful Report

Posted 7 years ago

“Total rip off, their charges are unacceptable AVOID like the plague”

Helpful Report

Posted 7 years ago

“I took out cover on the 16 Feb, find I have cancer, sold bike and cancelled insurance 06 March. Charged £75 cancellation fee!!! Had cover for 18 days. Premium £145.40 getting £40 back....... rip off.”

Helpful Report

Posted 7 years ago

“Avoid MotorcycleDirect insurance... wouldn't cover my new bike with the existing underwriter and then wanted over a grand for a year with a new firm when the next nearest quote was about £400. They then proceeded to charge me £120 in admin fees etc to cancel the policy and were incredibly rude and condescending on the phone. Absolutely criminal. I'm so glad I never needed to make a claim. What a bunch of cowboys!!!”

Helpful Report

Posted 7 years ago

“I would avoid using this company, I just called to cancel my insurance policy, I was aware of the £50 cancellation fee, however they insisted on charging me £75, as the additional £25 was due to me using comparison site. It doesn't state this on their website, i did argue, however when you are charged an additional 7p on top of your standard line charge, it was becoming more expensive.... I won't be using them again and i suggest you do the same.”

Helpful Report

Posted 7 years ago

“Sold my motorcycle and charged £60 for an £89 yearly policy bunch of rip off merchants give them a wide berth ...... I for one will not use this company again”

Helpful Report

Posted 7 years ago

“GOOD LUCK IF YOU CHOOSE THIS COMPANY!! I found it this company in GOCompare and payed for the insurance for my motorbike. First arrived the contract with them,after 7 days arrived another contract from Europagroup (Bristol) and they created me a lot trouble. When i decided to search another insurance company i asked at AVIVA and they told me that my motorbike was already cover with AVIVA! MotorcycleDirect and the Europagroup are just the mediators,infact any details that you want change in your insurance or you sell your vehicle (close the Policy),you pay! If you don't pay they have your card details and they take your money without asking.”

Helpful Report

Posted 7 years ago

“I have been paying for a bmw sport that ant even mine I ride a bike just coz of 2 letters mixed up scuming c**ts just charged me £30 and said it was 75 to cancel it never go to them ant happy im only a 19 year that's still learning and trying to save and they do this 😢”

Helpful Report

Posted 7 years ago

“£168 premium, on cover for 3 months and paid in full, having to cancel as now passed my full licence and not willing to insure me, cancellation charge of £75 (£25 insurer, £50 broker). giving me back £42 for 3 months premium!!! Not happy and think the cancellation charges are extortionate, was only referred to the terms of business that was never advised of or sent via email as stated on their pages. Will see what FOS has to say over this... Would've been easier for them to waive £50, its now going to cost them £500 at least. 0/10 Avoid at all costs!!”

Helpful Report

Posted 7 years ago

Motorcycle Direct is rated 3.4 based on 486 reviews