Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.45

3.5 Rating 479 Reviews

62 %

of reviewers recommend Motorcycle Direct

Company Reviews

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3.5

Based on 479 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No issue with actual insurance as never had to claim. However on renewal impossible to contact them on phone and no email address available. Phone charges are 7p a minute. Could this be an income earner? Eventually sent them a letter.”

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Posted 5 years ago

“almost impossible to contact by phone”

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Posted 5 years ago

“Costs a fortune in time and money to make contact. Costs a fortune to do anything with your policy. Luckily cancelled policy before i ever had the privaledge of claiming!!Dont bother with them!!”

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Posted 5 years ago

“Wouldn't even give them one star. Awful company that charge you hidden fees and then treated debt collectors if you don't pay it. Don't get insurance off this company!”

Helpful Report

Posted 5 years ago

“Absolute rip off. Following automatic renewal of my motorbike policy, I have just been charged an additional premium of 40% for "non-disclosure" of my wife's car last year. Of course notification of the "oversight" came just after the 14 day cooling off period so when I cancelled on principle, MD kindly returned 30% of the premium despite 11 months of cover still remaining. The relevance to my securely garaged motorbike to the theft of a car from the street escapes me. Do not go near this company or Europa- as others have said before me, there are much better options out there.”

Helpful Report

Posted 5 years ago

“Do not insure with Motorcycle Direct /Europe Group! I received a very aggressive note accusing me of non-disclosure three weeks into the automatic renewal of my motorbike policy. They charged me a whopping 40% additional premium for the non-disclosure of the theft of my beloved Land Rover from the street last year. On an automatic renewal this feels like entrapment. Of course the notification of this oversight arrived just after the 14 day cooling off period so when I asked to cancel my policy (I've been with them claim free for over 10 years), they generously returned 30% premium despite another 11 months remaining on the policy. As it is, I see very little relevance to the theft of a car off the street compared with a motorbike in a locked garage that has been claims free for a decade.”

Helpful Report

Posted 5 years ago

“Do not insure with Motor Cycle Direct of Europa Group! Had my car stolen from the street last year. Automatic renewal of my motorbike (in locked garage) meant that I didn't disclose the theft the car. Immediately received a highly aggressive notice to call Motor Cycle Direct immediately. When I did, they advised that they would be charging an additional 40% premium for the oversight. This is borderline entrapment imo.”

Helpful Report

Posted 5 years ago

“Do not use. Don’t get drawn in by the initial cheap quote. They will get you on admin charges and cancellation charges. They operate an exploitative auto renewal policy that will see your insurance rise by 20 percent and automatically add things on that you may not want, arrangement fees, transaction fees. In essence, They will milk you. The auto renewal notification went into my spam folder and I was unaware it was auto renew. The cost of cancelling this unwanted policy is more than half of the policy value. It’s legal exploitation and the auto renew function is solely designed to exploit.”

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Posted 5 years ago

“Avoid like the plague!! Typical insurance company that gives them all a bad name. There are much better options out there.”

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Posted 5 years ago

“Cancelled my policy due to selling my bike and was informed that the pleasure to do so was going to cost me £100.24. Absolute rip off, never going to use this company again and i would urge anyone and everyone to avoid Motorcycle Direct like the plague!”

Helpful Report

Posted 5 years ago

“Took my policy out in December last year. Unfortunately I was involved in a serious motorcycle accident in march and MD and their partner with LV ripped my off. Had to pay £200 excess for just making the claim which I wasn't told. Took 4 months to get all excess eventhough I wasn't at fault which they new from day 1. Plus they said I could get refund but didn't because I used most of my policy. I only had policy for 3 months and they just cancelled it 3 months after accident. Exactly 6 months to the day when they canceled my policy. Made a complaint but handler was useless and try say I haven't got the case. MD are bunch of thieves. Had to fight even get my prove of no claims from them.”

Helpful Report

Posted 5 years ago

“I have been with MD for years, but when they tried to charge me £120 to change my bike on the policy I went with Bennetts. Then to add insult, they are charging me £130 to cancel the policy! They say it was pointed out on the T&Cs, but seriously, Motorcycle Direct - you are everything that is wrong with this country! Disgusting!”

Helpful Report

Posted 5 years ago

“Unfortunately the site would not let me select no stars, I was forced to choose 1 star and even that is generous. Stay well clear from this company. My father had his £1500 bike stolen and he made a claim, they only ended up giving him £350 pay-out. So if you value your bike then please insure with someone else. To make matters worse they wanted to charge £86 to cancel the policy for a bike he didn't have any longer. So he ended up with £264 back for something he has saved his hard earned money for. My father is nearly 70 years old and retired so you can imagine how he feels. Stay well clear before considering this company to insure your bike.”

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Posted 5 years ago

“Never again will I use this insurance company. Terrible service and charged me £140 to leave. Bad experience with break down cover as I was left by the side of the road for 5 hours waiting for a recovery van. I urge you to stay well away from insuring with this company.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS AWFUL COMPANY. YOU HAVE BEEN WARNED. THEY WILL RIP YOU OF IF YOU NEED TO MAKE ANY ADJUSTMENTS TO YOUR POLICY. AND THEN THEY CHARGED £ 140 TO CANCEL. PLEASE PLEASE DO NOT USE. I WILL BE REPORTING THIS COMPANY TO TRADING STANDERDS.”

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Posted 5 years ago

“There having a laugh. They charged me £25 to to cancel a policy renewal I did not want, Tell me i should have called on the day they took the money but they are not open on a sunday. Will never use again.”

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Posted 5 years ago

“There having a laugh. They charged me £30 to alter my policy just 3 weeks after renewal, I wish I got paid that for tapping a computer keyboard. Top price 0344 phone number as well. Don't bother with them.”

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Posted 5 years ago

“premium phone line extended times on hold charged a fortune for a second bike high admin fees need I go on ? go elsewhere”

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Posted 5 years ago

“Started Policy paid in full, only to find they were cancelling it as I had not provided any information they requested, they sell you a policy as Motorcycle direct and reply with another companies details. They cancelled the policy and kept 90% of the premium to pay for their charges which they caused!. Manager rang after it was all closed and offered an apology and small amount of cash back, only with company 4 weeks and it cost me £100 of a £124 premium. I told them never again and vowed to tell everyone to stay away.”

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Posted 5 years ago

“Trust me don't go near these bunch of modern day dick Turpin's.i got caught by them.wont be getting my custom again next year be warned.”

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Posted 5 years ago

Motorcycle Direct is rated 3.5 based on 479 reviews