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Motorcycle Direct Reviews

3.4 Rating 480 Reviews

62 %

of reviewers recommend Motorcycle Direct

Company Reviews

3.4

Based on 480 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ITS A SCAM!!! They sell your policy to a credit company! (you cannot cancel this) After my bike got stolen and had to pay £85 to cancel and they refused to give my £55 deposit back. I then received a letter from a credit company (Premium Credit) fining me £30 and demanding the rest of policy money for the whole year (£410) It also took THREE phone calls and TWO-THREE hours on the phone to Motorcycle Direct Customer Services just to request ONE email proving proof they have wiped this. They would not provide written evidence this whole time after making promises of it. I would never recommend this company to anyone.”

Posted 6 years ago

“AVOID Their business model ( regretably like many brokers) is to attempt to generate as much additional income as possible from their range of extra fees eg cancellation I specifically requested at the time of taking out a policy ( I actually had to call back afterreceipt of policy to do this would not do it at the time of initial payment) that it was not to be automatically renewed. They completely ignored this instruction and the renewal notice arrived stating funds would be taken from the card originally used 5 days before the policy expired.”

Posted 6 years ago

“Motorcycle Direct cancelled my policy as I refused to pay their fee of £30 to change my address. Absolute disgrace!!!!!!!!!!! My car insurance didnt charge me a fee and I only paid £100 for the polciy - Next stop Obmudsman.FU”

Posted 6 years ago

“3 months into a £90 policy I sold my bike. Called to cancel. Told me I was entitled to £47 back, but there was a £50 cancellation fee, so I owed them £3! which the agent offered to waiver. So after 3 months of a 12 month policy I get nothing back (in fact officially, I owed them £3). Shocking attitude and they were not bothered. Will be writing to ombudsman. As a bonus each complaint to the ombudsman costs them c.£500. From reading the reviews on here, a few more people need to be reporting Motorcycle Direct to the ombudsman for their extortion.”

Posted 6 years ago

“I insured my bike and cancelled policy a month later when they would not insure my son as an additional rider because of his occupation - he is a records clerk in a hospital ! He would not be using bike to work. I lost a full years premium - then they made it sound like they were doing me a favour as they hadn't charged the full administration fee. Avoid !!!”

Posted 6 years ago

“I had no idea that you had to declare any incident you had in a car. I had a bicycle run into my car then ride away. I had damage which my car insurance company paid to have repaired. Not my fault. Nothing to do with me riding a scooter for 30 plus years with no incident or accident. Had a scathing letter from Motorcycle Direct warning me that they would cancel my bike insurance as I had not declared this incident. They then charged me an admin fee for the letter warning me about the failure to declare. Their website needs to say that ALL incidents in any vehicle need to be declared. I have never had any problem with any other insurance company. Warning to all riders - don't insure with Motorcycle Direct.”

Posted 6 years ago

“Changed to a different bike and rang up to transfer the insurance. Was told no change in the premium but the excess was doubled. I was the informed that there would be a £50 "administration fee". I said that I thought this was excessive (more than half the premium) and the woman I spoke to said, "This has been our policy for five years." As if that was in some way justifying it! A rip-off - I'll go elsewhere next time.”

Posted 6 years ago

“An £82 premium cancelled 3 weeks into policy was subject if a £75 cancellation fee plus pro rata cover...do no refund Shocking”

Posted 6 years ago

“Did not cancel”

Posted 7 years ago

“I took out my insurance on 19/03/17 for £125 for the year. In April my scooter fell into disrepair so I declared it off road on the last day of the month. When I called to tell my insurance company, they said I only had 7 days to find a new bike, otherwise I would have to cancel my insurance completely, receive no refund and get charged £60 for cancelling. I was with them for only just over a month! So I will now have to pay for my insurance twice plus the cancellation fee. They were very rude on the phone and said if I didn't pay the £60 they would take it from my account anyway. Absolute day light robbery. Do not touch this company with a barge poll!!”

Posted 7 years ago

“I took out my insurance on 19/03/17 for £125 for the year. In April my scooter fell into disrepair so I declared it off road on the last day of the month. When I called to tell my insurance company, they said I only had 7 days to find a new bike, otherwise I would have to cancel my insurance completely, receive no refund and get charged £60 for cancelling. I was with them for only just over a month! So I will now have to pay for my insurance twice plus the cancellation fee. They were very rude on the phone and said if I didn't pay the £60 they would take it from my account anyway. Absolute day light robbery. Do not touch this company with a barge poll!!”

Posted 7 years ago

“Every year they automatically renew my insurance (usually by about 80%)unless I contact them .after having written to them not to do this they have subsequently done it again and refused to give me a full refund. I presently have two bikes insured with them but won't be using them again too much aggravation .”

Posted 7 years ago

“Very poor service would urge you to use another company although good price lots of hassle to insure my bike”

Posted 7 years ago

“As stated above, a simple change on the policy resulted in a £50.00 admin fee, which is EXTORTIONATE! I heard the representative key in the changes at the other end (all 30 seconds worth) - daylight robbery. Also hate the fact they close their support lines at 17:30. Not good if you are working all day and need to contact them. Shall not be renewing.”

Posted 7 years ago

“This company is rude and they will rip you if I insured my bike with them onley for the to cancel it 2 weeks later they told me I had to hand my years no claim in so I rang them telling them I was having trouble finding it the chap said I had a week to find it but the next day I got a email saying my insurance was cancelled but the next week still took a payment and then a week later took the full amount out of my bank so iv paid for a full year and got 2 weeks insurance and when I phoned up to speak to the I had a rude lady on the other end that had no interest in helping I advise no one to yours this company they will rip you of”

Posted 7 years ago

“I'm well pissed of with this company I insured a moped with this company and 2 weeks latter they cancelled my insurance due to me not finding my no claims evern though I rang them up the day before and expanded that I could not find it they said I had a week to find this the next day I got a email saying my insurance was cancelled but still took a payment a week latter then a mounth go by and they have taken out of my bank the full amount of the insurance so iv paid for a full years insurance and got 2 weeks insurance I would advise no one to go with this company evern trying to talk to them on the phone the lady was rude and would did not want to help in any way as long they are a con do not go with this company the will rob you”

Posted 7 years ago

“The worst motorcycle insurance company ever. Insured my bike, they then cancelled this policy after 4 weeks when they realised that the bikes were kept in a storage unit (double locked with CCTV and alarmed) half a mile from my house - cost of insurance £71, cost of cancellation £75. I also had a 3 bike policy on which I had given the address of the storage company taken out 11 months ago and they cancelled that as well - no refund. So at the stroke of a pen four bikes were uninsured. You cannot talk to them - they are not interested. They just take your money.”

Posted 7 years ago

“Having taken out comprehensive insurance which cost me a little over £80 my circumstances changed 16 day's later when i sold my bike, when i phoned to cancel my insurance i was charged £25 for the days that i had been insured and a £50 charge for canceling my policy plus another £5 so in total i basically paid out the amount that my original insurance cost for 12 months but only had the policy for 16 day's, that's a win win scenario for motorcycle direct and left me well out of pocket and on top of that i was told i had paid a fare price !!! Gutted, so if you are going to use motorcycle direct "Read The Small Print "”

Posted 7 years ago

“The worst experience ever. If you use them keep your wits about you.”

(Motorbike Insurance) - Posted 7 years ago

“Terrible experience with this company. I moved from London to South Wales at which point they told me my insurance company (Europa Group) would no longer insure me unless my bike was garaged (it wasn't garaged in London) this wasn't an option. Consequently they cancelled my policy and charged me £75, they then said they would be happy to give me a new quote and policy which I didn't take and so glad I didn't as I later found out Europe Group and motorcycle direct and the same company. It was a complete scam!!!”

Posted 7 years ago

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Motorcycle Direct is rated 3.4 based on 480 reviews