“Octagon are awful from start to finish. I purchased my insurance on a Saturday online and the page displayed once I'd entered my details implied that everything had been sorted for me. However, weeks later when I bought a new car and rang up to transfer the policy I was told I hadn't in fact got a policy and that they should've rung me but failed to do so, even admitting their liability to me. Three weeks later I received contact from them again telling me that they hadnt received my documents and "regretted to inform me that they failed to insure me, despite actually having a copy of the necessary documents". After all of this I put in a complaint to their relevant team and was left a voicemail in response simply telling me my complaint had been rejected, no explanation.
I would not recommend and can't wait to change insurers come August time.”
“Made an error with providing my no claims discount a year too short, was told that I would be refunded the difference in the quotes but they refused to refund me the difference even though they had promised that they would. Will not be using your site to recommend anyone in the future”
“they are a bunch of cowboys that have no regard for there customers needs or problems and if there was an award for the total lack of communication with customers. these would win hands down.”
“Had a problem with my no claims bonus but contacted them by email and received immediate ,very helpful reply which resolved the problem and certificate was emailed within minutes.”
“Everything went smoothly, I haven't need to claim thankfully however I have been in touch with a few questions and they was very helpful and friendly.”
