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Post Office Limited Reviews

3.2 Rating 280 Reviews

57 %

of reviewers recommend Post Office Limited

Company Reviews

3.2

Based on 280 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service from the Balloon shop located within the post office on Willesden High Road. We purchased 15 balloon costing £22.50 which deflated after a few hours. I spoke to the manger today who would not issue a refund but wanted to give me a £5 credit to be used in store. Outrageous! I won't be using either business again. The post office or the party shop.”

Posted 1 year ago

“I ordered a gift from river island on 16 October when was asked if can be left in safe place ,to be told with card through letterbox on 19 October that have to arrange redilvery when then told had to wait till 29 October 9 days later I know there's strike but think this is crazy so i will be careful not to use royal mail for delivery in future as having cancer treatment all its done is stress me out 😡”

Posted 1 year ago

“Awful service, customer care/relations. Upon taking out motor insurance with them they have unjustifiably increased the policy premium twice. even though I have provided them with supporting documentation from previous insurers. Their back office continually make mistakes admit them and fail to rectify them. for two previous glass claims, they have increased my premium by £370. I raised an internal complaint and 14 days later I still haven't been contacted. The matter has now been raised with the ombudsman. fingers crossed this will help. But please avoid this company.”

Posted 1 year ago

“Zero if it was possible! Unfriendly customer service, like they do you a favour. I had a tyre to be changed, my severe disabled daughter with me in the car, having her oxygen and emergency medication with me of course, but no way I could wait for maybe three to four hours or more to be fixed. I was advised to call an ambulance!!! I was completely shocked. Heartbroken. I didn’t even care about the £160 something pounds he was asking me to pay, as my tyre is an accident!! I only needed to go as a medical emergency. I drove the car in 8 miles speed to kwik fit in South Harrow, just 15’ before closing and all sorted. They deserved every pound. Post office really need to train their staff on customer service and sales. Their are losing money as it was my first and will be my last car insurance with them. Don’t just look on offers anymore or big names too, look on reviews too.”

Posted 1 year ago

“I have to give you at least 1 star. You deserve no star. Deposited a large amount cheque in post office to transfer to my bank. 6 days gone, nobody knows where that cheque is. Tried to contact post office. Can't talk to a person. All automated service. Absolute nightmare company.”

Posted 2 years ago

“Absolutely bad. Online they say they cover burst pipes ,had a flexible pipe burst in kitchen ,was told clause 25 says they don't cover burst pipes. Clause says drains and sewerage. They won't pay . I won't back down litigation underwritten by American company Ageas. Do we own anything in Brittain. Don't touch with a proverbial barge pole.”

Posted 2 years ago

“the bredon post office person isnt very helpful or very knowledgeable so went to Evesham who were very helpful”

Posted 2 years ago

“After many photos videos and video calls the post office have refuted my claim they have plenty evidence i have kept all emails and photos i will take it to the ombudsman if i have to”

Posted 2 years ago

“The post office staff here are the rudest and most ignorant I have ever come across. They don’t speak and grunt at you to make payment or whatever it is they want you to do. I would never ever send anything from here or buy anything if my life depended on it. I’m local but gladly travel over 6 miles to the next post office I know to send parcels as I cannot bear to go in this horrible place. Avoid at all costs if you don’t want to ruin your day.”

Posted 2 years ago

“Kings Street Post Office Crieff. Amazingly rude and aggressive service. I went in today to drop off a parcel and was directed to queue in a certain place by a young staff member who was not wearing a mask although moving round the branch. I made a friendly observation about the queuing arrangements and he turned very aggressive and said " do you want to get served or do you want to argue?". I was amazed at the attitude and sudden aggressive behaviour.”

Posted 2 years ago

“Standards in the Post Office have reached rock bottom. There seems to be no concept of customer services. Most branches have become very shabby and with some exceptions, most staff seem to have the attitude that they are doing you a favour rather than providing a service that we are paying for. It reminds me of what unemployment benefit offices felt like in the 80s. The company has franchised out most of its branches and really needs to get its act together in setting and monitoring basic standards. The split between the post office and royal mail has also led to poorer service. I have approached both companies and they just blame each other rather than try to sort out issues. I have even been told by customer services that the companies are not allowed to talk to each other due to competition rules. So they are also blaming the regulators. I have great loyalty to the traditional post system, but they at the moment they are doing a great job in driving customers away to other couriers.”

Posted 3 years ago

“I had coronavirus which meant i was in hospital for 2 weeks and had significant reduced pay in December, I talked to post office money about the situation, and came to an agreement that if i pay by the 29th that it will not be reported as late payment on this occasion. The collection officer Anita said she has spoke to their managers Elisa and had this confirmation by email. I paid the instalment close to £495, and 2 days later the lying crooks post office money has not only reported it as late but reported wrong as 2 months late!!!! I am now seeking litigation for the damages they have caused by not upholding the agreement and basically only lying to get me to pay and illegal invalid reporting. STAY AWAY FROM POST OFFICE, THEY OUTSOURCE THE COMPLAINTS AND SUPPORT TEAM TO A ROGUE CROOKED DEBT COLLECTION COMPANY CALLED INTRUM, THESE ARE LOW LIFE TOILET CLEANERS WHO DONT KNOW JACKALL ABOUT THE RULES AND REGULATIONS IN THE FINANCIAL INDUSTRY, THEY DID NOT EVEN KNOW WHAT THE FCA IS. LYING FILFTH OF THE EARTH.”

Posted 3 years ago

“Attended Sale Moor Post Office was redirected to the bottom of the Office, the woman just could not be bothered too busy reading a book. I wanted a book of stamps and can't believe in the whole Post Office they didn't have any. Wanted my letter to go in the bag but this was to much trouble it had to go in the Box. The Post Post Office used to be family run and fabulous. However all the staffs attitude is awful very unfriendly poor service.”

Posted 3 years ago

“This has to be one the worst companies on the planet especially when making a claim. in addition to the poorest claims process, they now also will sell you International Post Labels from their website that are completely useless as they DO NOT accept the parcel in the Post Office under "new rules" to top it all i have now been on hold to customer service for half an hour and counting.”

Posted 3 years ago

“This for the depot in blackheath, London, NOT the shop... I've had 4 parcels lost through blackheath depot in the last year. And 2 lost the previous year. I'm out £200+ so far, (£290 if this latest missing parcel doesn't show up) because, quite rightly, the senders won't take responsibility for the depot's incompetence/theft. The post office retail shop staff are great Very helpful and friendly. Always a pleasure to deal with them. The public face of the depot however, he's another story! This older "gentleman", literally huffs and grunts when you greet him good morning. Asking him to do anything is met with more grunts and huffs. He talks to customers like they are idiots who are inconveniencing him. I think he forgets he's being paid to do this job. Maybe it's time he retired, if he hates it so much. I'd lose all my business, if I treated my customers this poorly. It's like dealing with an angry teenager. I dread having to deal with him, as he is not only rude, but he also couldn't care less about resolving issues. I've had promises that things will get looked into, but they never do. On my last visit, they said they'd "look into it"...difficult when you didnt even take down my name or address. Maybe the old fella is kept on due to his psychic powers? Sadly, these lazy/corrupt/incompetent postal staff have us over a barrel. I can't force a sender to use other means, so I have to suffer constant losses and disgusting customer service. Blackheath postal depot leaves you feeling helpless and robbed.”

Posted 3 years ago

“I asked the Post Office not to renew my home insurance as I had found a better deal elsewhere yet they went ahead and renewed it without my consent and debited my account! Make sure you tell them and also block them from taking money of your account by informing your bank!”

Posted 3 years ago

“Avoid post office money, really awful, I ordered some travel money that was never delivered and not refunded, I cancelled my trip and still waiting for the money to arrive; they refused to refund and just asked me to wait until it is declared lost.”

Posted 3 years ago

“Totally unhelpful withholding 1600 that belongs to me instead of paying the money into my bank account. CUSTOMER SERVICES VERY UNHELPFUL ESPECIALLY LISA PATEL”

Posted 3 years ago

“Closure of the post office card account an aggressive letter saying account would be shut within 2 months. Filled in form to transfer balance post office say they mis read digit so bank would not accept transfer attempted to give correct details over the phone refused. Basically post office are witholding money of a seriously ill person and Lisa Patel was very unhelpful in customer service.”

Posted 3 years ago

“Dovehouse Lane PO Solihull West Mids The owner manager is rude. Very rude He gave my 92 year old grandmother counterfeit notes in her pension. Then refused to change them calling us liars he eventually changed the counterfeit notes when we insisted. He then accused me of stealing a post office plastic send bag His female assistant us desperately slow. Painfully slow”

Posted 3 years ago

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Post Office Limited is rated 3.2 based on 280 reviews