“I bought a different cat and the cost of changing the cover was out of order. £40ish and the original cost of the policy was about £100.
This is a total rip off and yes it will be in the T&C's but outragous.
I will probably look for a new provider even if it is a tad dearer, but I doubt it.
Privilage needs to give me a very good reason to stay with them. It is up to them.”
“Very efficient and professional insurance company.... Only reason for. Living is because I'm. Leaving the country for a bit... Whe I get back I'll certainly be resigning with you guys...”
“worst insurance company they raise my annual premium when i decided to leave and asked them for my ncd they cut my no claim discount from 9 years t 3 without having any accident”
“I was pleased to find the whole process from start to finish very user friendly and easy to follow, with quick comprehensive results, leading to peace of mind and no dramas. Buying on line can be daunting and confusing for some, this was a pleasant quick and efficient way to buy. You can then get on with the rest of your day.”
“It seems impossible to cancel your policy once you're signed up with them. No email address, and it's really difficult to reach them from the phone. Worse, even if you do get through and they have promised you that they wouldn't renew your policy, they still go ahead sending you a renewal letter and renew it. It happened to me (and still trying to handle it) and I'm sure this will happen to you too! Be aware before you sign up.”
“Having recently made a claim on my insurance, I was very surprised at how easy the process was. They really made me feel as though I was a human being rather than an incident. The claims process was easy to follow and the CS agent was friendly and helpful, explaining the process each step of the way. I would highly recommend Privilege insurance”
“I have had a claim against me which has been handled by Priviledge very badly.
In essence, I disputed the claim from the third party in this accident, which to me clearly appeared to be a set up. I made a statement to this effect to their representative which was passed on to the company. To my surprise Priviledge settled the third party's claim and paid persona injury compensation to the claimant in excess of £6000. In my view this was done by the company in haste without any further reference to me to check the facts or obtain further feed back.
I have now informed Priviledge of my dissatisfaction and intend to complain to the Ombudsman about their lack of thoroughness and totally inefficient way that they handled this claim.”
