Privilege Reviews

Name: Privilege
Rating: 3.75

3.8 Rating 595 Reviews

71 %

of reviewers recommend Privilege

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3.8

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Privilege 1 star review on 5th December 2025

Lou Steven

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please Avoid horrible staff fail to understand no claim bonus, i have lost my 13 year and received 9 year because they only provide 9 year, remember these unacceptable people fail to understand i provided them 12 year from previous insurer. lost my hard earned bonus. want this happen to you then go ahead”

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Posted 8 years ago

“Very pleased with customer service will keep with you?”

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(Car Insurance) - Posted 8 years ago

“Due to the purchase of a new car, I wished my "old" car (insured by Privilege) to be insured in my wife's name. After a telephone conversation with Privilege discussing my requirements I received incorrect documents. Following up on the error, I was given a revised quote which was more than double that of other quotes received. I cancelled the policy and am now due a pro-rata refund on the policy based on the remaining insurance period which has been agreed by Privilege. After 5 telephone conversation and a letter of complaint this matter is still not resolved and I have not received the refund due. The matter has now been running for over 2 months. If Privilege cannot handle the simple task of a refund which they acknowledge is due, they cannot be trusted with an insurance claim. This company makes commitments but does not follow through, I don't trust them and will not deal with Privilege in the future.”

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(Car Insurance) - Posted 8 years ago

“I found them very easy to deal with no problems at all 5* from me”

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(Car Insurance) - Posted 8 years ago

“Ordered July 2016 as seemed good value. Simple quick ordering process and documents quickly received. I have not made any claims so was surprised to find that for the next year my premium was to rise by 25%. Had a quick look on Direct Line and found that for my previous Privilege premium I could obtain like-for-like insurance plus accident recovery and a taxi home for the forthcoming year. Ordered this from Direct Line and cancelled via telephone with Privilege who accepted my cancellation with no fuss.”

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(Home Insurance) - Posted 8 years ago

“fair company, lower price than most, easy to understand, will renew with priveledge”

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(Car Insurance) - Posted 8 years ago

“Reliable and easy when speaking about renewable”

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(Home Insurance) - Posted 8 years ago

“THEY ARE TERRIBLE AND STUPID AND VERY SLOW! AVOID!!!!!!!!!!!!!!!!!!!!! HAD A NO FAULT ACCIDENT AND STILL SUCH A FAFF!!!”

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Posted 8 years ago

“I was a bit disappointed that a second car insurance quote amounted to £981 even thou I already had a policy with them”

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(Car Insurance) - Posted 8 years ago

“Easy web site to use, good price”

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(Car Insurance) - Posted 8 years ago

“I had no problems whatsoever when taking out my policy with Privilege Insurance, in fact it was extremely easy to deal with all the requirements requested. I would certainly recommend them in future and I hope when I come to renew again later in the year, that I receive the same courtesy and efficiency as I did in 2016. Fortunately, I have not made any claim and hope this will reduce my next premium.”

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(Car Insurance) - Posted 8 years ago

“Don't ever take out priviledge insurance ! They have lied to me, there advertising is also false, have caused me nothing but stress ! AVOID AVOID AVOID”

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Posted 8 years ago

“I've had to make several changes to my policy- change of address, new car, new registration, etc - and each time staff were fast, efficient and friendly. I was expecting to be charged admin fees every time (I think many companies would have charged) but happily this wasn't the case with Privilege. Definitely recommend.”

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(Car Insurance) - Posted 8 years ago

“Though the the company was very polite and helpful”

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(Car Insurance) - Posted 8 years ago

“The claims service is beyond incompetent. I was involved in a non-fault accident with a Privilege policyholder who admitted fault. Such a palaver to get my car fixed. I'm going to a solicitor next time around.”

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Posted 8 years ago

“Made a claim through this policy. Privillidge are actually really good, helpful and really seem to care. The whole claim process was let down by their supplier who delivered a broken product then took over two weeks to send a replacement ( would have been much longer if I hadn't chased them) they blatantly lied to me on several occasions and failed to keep their promises.”

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(Home Insurance) - Posted 8 years ago

“My brother has just been abandoned in wales whilst on holiday from Scotland. Accident was not his fault and other driver is being prosecuted. Privilege have said he will have to hire a car as his was written off, and not entitled to a courtesy car. What a load of rubbish....they haven't even asked him about the injuries he has sustained. DO NOT USE!!!!!!! Appalling foreign customer care, could not give him an English number when asked!”

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Posted 8 years ago

“Very friendly staff!”

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(Car Insurance) - Posted 8 years ago

“Very good service provided. Helpful and friendly.”

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(Car Insurance) - Posted 8 years ago

“The operator was friendly,fast and efficient. l felt like my custom was valued.I have both home and car insurance with this company and they are fast friendly and the cheapest by over 300 pounds on the car insurance.I love that airport get a copy through the post of my insurance policy. Well done and keep up the good work. One of the best operator I have heard just sorry I couldn't remember his name”

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Posted 8 years ago

Privilege is rated 3.8 based on 595 reviews