“The operator was friendly,fast and efficient. l felt like my custom was valued.I have both home and car insurance with this company and they are fast friendly and the cheapest by over 300 pounds on the car insurance.I love that airport get a copy through the post of my insurance policy. Well done and keep up the good work. One of the best operator I have heard just sorry I couldn't remember his name”
“Phone to ask for a quote on a vicheal to then be told my car will be still insured has not purchased new car and then 6 days later to get a renewel pack through the door they put my insurance on my old car that I hadn't driven n intact the car is declared ad sorn back on the road for insurance so driven 5 days with no insurance n insuring a vicheal that I had sold on now to be told I can't insure my car ad my policy as swapped tosny time ask for a manager 40 mins later in still arguing with s stupid customer. Service telrphonr guy calling me mam that I hate n he says maybe we can find w superviser I don't want that I want a manager 40 mins later a supervisor witch still hasn't sorted my problem do have no car on the road my daughter at school 4 mile away so can't collect her He told me to walk I said Wat 4 mile there 4 mile back at 32 weeks pregnant hexsaid it's a nice day there service is shocking and a formal complaint to a omnibus is going to follow this company is a joke”
“Don't use them as their communication is dire and they contradict and provide misinformation to people.. My parked car was hit and I am still awaiting payment 9 days after they said the cheque had been sent.. No car and a family in need and complete misinformation from the agents over eligibility for a hire car.. Also they aim to respond to emails within 5 days.. I am still awaiting a response after 7 and I get nothing from the agents when I call them.. Outsourcing can be good for some but I think they should keep their call centres local as I have received contradictory information and no room for discussion with the last call I made..”
“Would advise you not to go with 😡privilege😡 , I had the 😡privilege 😡of getting my car insurance with 😡privilege 😡of May 2016 my car was involved in a hit-and-run at my home and 😡privilege😡 Will not put my claim to uninsured insurance bureau and they are trying say I'm at fault .
Due to the fact I did not get a numberplate I Live in flats me and my car were at the home address my car was parked I don't understand how I am at fault . All I got from privilege was inconvenience i've been robbed”
“Would advise you not to go with 😡privilege😡 , I had the 😡privilege 😡of getting my car insurance with 😡privilege 😡of May 2016 my car was involved in a hit-and-run at my home and 😡privilege😡 Will not put my claim to uninsured insurance bureau and they are trying say I'm at fault .
Due to the fact I did not get a numberplate I Live in flats me and my car were at the home address my car was parked I don't understand how I am at fault . All I got from privilege was inconvenience i've been robbed”
“Wait until you have to claim - a very stressful experience - constant phone calls about not having information which had been given verbally, emailed and copies of documents sent by recorded Mail on number of occasions. Claims take too long and then you get a letter from the other claimants solicitor saying they are taking you to court. Go elsewhere”
“Competitive price and a polite, professional service. My only small gripe is that it's still slightly cheaper to take out a policy as a new customer than a returning one, but overall I've been impressed.”
“Very good service and when I needed to speak with the company direct I did not need to wait very long on the the phone and the operator on the other end was very helpful even though it was only to change my address.”
