“Very quick determination of replacement price for a unique piece of jewellery. When could not match retailers price, paid out v quickly so I could complete purchase via retailer”
“Could provide better deal of service for people who have made no claim or had an accident as loyalty father than to make them pay higher premiums that would also give people better incentive to join prices are getting higher and higher !”
“Ive found you to be very reasonably priced but V.Good quality insurance. Glad I changed My provider to yourselfs. Can you let Me know if My Mother was to move to you would there be a favourble discount?”
“I have just been told I am at fault for an accident.That could not be more clearly the other drivers fault .
Driving down main road let a car out of side turning but car behind shots out as well leaving me unable to stop
Driver asks me not to go though insurance and says he will cover cost of repairs
I refuse his offer and say no I am going though my insurance the car is repaired and returned to me this parted all good
10 months latter I get a phone call saying I am at fault for the accident .
The fine fellow that pulled out in front of me has managed to decide he now did not pull out in front of me but I let him out then my foot slipped of the brake one I went into the side of him and he found a witness (friend) that saw it .
This is not a joke this just happened and they believe him and say I am at fault
AVOID AT ALL COSTS ALL THIS IS GOING TO STICK WIYH ME AND COST ME MONEY FOR YEARS PURE INCOMPETENCE”
“Bad experience. I'm still paying for an insurance I can't use, because I cancelled it. Privilege did not provide me the advice I needed, they just let me cancel the policy and believe that I owe them nothing, because I did not know that '' no refund'' means that I have to pay the entire amount. I would not recommend Privilege to anyone.”
“Just dumped the horror that was Hastings Direct and moved to Privilege. What a breath of fresh air, easy and quick to contact them, great prices, no charge to make changes, good cover and superb staff on the phones. Couldn't be happier”
“Got a quote by Go Compare. Ring to them. Really nice person answered and unfortunately said that I need to wait hour or a bit more to see my quote. Strange. Prefer to by insurance by phone when you can ask all questions.. Bought but seems will be problems....”
“Wanted me to pay a cancellation fee but without being able to confirm how much the pro-rata rebate would be... How could I make an informed decision with only 1/2 the information?
I wasn't bothered about the rebate as such as there was only 6 weeks remaining on the policy but I did want a NCD certificate which they refused to issue until I paid the £53 cancellation fee..
I realise the cancellation fee is in the T&Cs but how can they not provide the rebate amount at the same time?”
“They are very hard to talk to no customer service what so ever they terminated my insurance been with them for 2 years they are not loyal to the people they need to be never speak to the same person or the manager would tell anyone not to use them worst company ever”
“They Offer me a renewal policy of £2100, when I have found an exact copy of the policy as a new customer for them for, £707.82. Then make me wait nearly an hour on the phone to get the lower quote....”
“""Having been a Privelage customer for 2 years, I received a renewal quote for £590 which I was pleased with. Unfortunately I had to take my car back to the dealership therefore had no car for 3 weeks therefore I cancelled my insurance but said i would return, when I finally bought a new car (which was identical to previous car) I called up expecting a similar quote only to be told that I was now being treated as a new customer. All my information was the same and they quoted me £1019. When I queried this I was told that there was nothing they could do. I bought the same insurance with Esure for £519. I will never use privelage again and would urge you to look elsewhere.”
