Name: Quoteline Direct
Rating: 2.82

“JUST CANCELLED MY POLICY AND WAS CHARGED £75 and gave them my card details for a refund of £27, only for them to take that amount out of my account. FRAUD ALERT Will be reporting to the police”

Helpful Report

Posted 2 years ago

“Do not on any account use these hacks, this is a rip off, i feel sorry for customer services i bet they hate their job telling people they have been scammed legally .Its a joke. £75 cancellation fee. The Insurance ombudsman should be hung up in a public place and requested to shut these people down. I will keep posting until this joke of a company is no more. The only good thing to come out of it is i will check all the comments before i buy anything on line again. Hariolos, put that in your legal jargon.”

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Posted 2 years ago

“S/460885 ( WAS THE POLICY NUMBER) Your scamming company gave me over 4 weeks ago,i paid up front ,did as you asked regarding my information, you sent me pdf files that couldn't be opened then a day after you started my insurance you (YOU scamming Scum) sent me a text saying my insurance was going to be terminated due to lack of information????? ,you took over £50 quid for so called cancellation costs & you still have the rest of my money i paid you which you still haven't refunded. You cant be contacted by phone as its takes forever to get through but im guessing you will blame covid. Im going to continue rubbishing your thieving company until i get my money back, Facebook & then twitter. Anyone reading this please dont use this lot ,im now with the post office ( Brilliant) company.... Where is my refund QUOTELINE??????”

Helpful Report

Posted 2 years ago

“S/460885 ( WAS THE POLICY NUMBER) Your scamming company gave me over 4 weeks ago,i paid up front ,did as you asked regarding my information, you sent me pdf files that couldn't be opened then a day after you started my insurance you (YOU scamming Scum) sent me a text saying my insurance was going to be terminated due to lack of information????? ,you took over £50 quid for so called cancellation costs & you still have the rest of my money i paid you which you still haven't refunded. You cant be contacted by phone as its takes forever to get through but im guessing you will blame covid. Im going to continue rubbishing your thieving company until i get my money back, Facebook & then twitter. Anyone reading this please dont use this lot ,im now with the post office ( Brilliant) company.... Where is my refund QUOTELINE??????”

Helpful Report

Posted 2 years ago

“Don't use this company if you are buying through TopCashback. They tempt you with a cashback deal and then don't honor it. We bought two buildings insurance policies from them through TopCashback. One on customer number W 130605E/1 and one on customer number W 130602E/1 No cashback arrived so we contacted TopCashback and they in turn contacted Quoteline Direct. Quoteline Direct have now come back to say they will not be giving cashback on either of them as it is a duplicate claim. They are not the only ones doing this on TopCashback we have had other companies deny a legitimate cashback claim. You are tempted by the cashback only to wait months for it to be declined.”

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Posted 2 years ago

“Constantly threatening to cancel my policy have gave them every detail they required but still not enough .constantly wanting more money”

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Posted 3 years ago

“Do not use this company they will rip you off!! They charged me £75 to cancel my policy when I sold my van. Customer service appalling.”

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Posted 3 years ago

“Total rip-off! Cheapest on the comparison website, then they increase your premium once you have signed up. When you call to cancel they charge £50 for the privilege. Do not use them.”

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Posted 3 years ago

“This company is a absolute joke, constantly trying to get more money out of you. Avoid Quoteline direct and close brothers at all costs. I would go as far to say this lot are a bunch of scammers..........”

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Posted 3 years ago

“Very poor customer service. Missed one payment and 1 week later Close Brothers have cancelled the policy. Quote line blame close brothers and close brothers ignore all correspondence. I feel Quoteline should have more involvement as they are the people arranging and recommending Close Brothers. Between the two they couldn’t run a bath. Avoid at all costs!!!”

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Posted 3 years ago

“Disgraceful company. I cancelled my home policy in October as I was moving, no problem all closed over the phone. Now I am getting emails from them to say I own £53 cancellation fee, even though no one mentioned this when I was closing my policy. Utter rip off merchants, avoid at all costs”

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Posted 3 years ago

“Been with the company for four years, So I shopped around for a better quote, found one at a 3rd of the price now quote line won't send a copy of 4 years of claims discount. such a sad way to end a business account as this will be what a take from the company.”

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Posted 3 years ago

“The worst company ever. Telling one thing doing another.”

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Posted 3 years ago

“They took 130 pounds deposit. All was fine tell the cooling off period was over then I had a letter saying that they wanted 500 pounds, when I called them they questioned me about the use of my vehicle and said they don't need a payment anymore. 2 days later they said they would cancel my policy. Called up again and they said everything was fine then they sent an email stating all my payment dates have been changed so it would never be paid on time. Then they tried to charge 160 pounds half way through the month for no apparent reason only to be told that my account was in arrears because of this. Now I have cancelled the policy and they are charging me 265 for the joy of not being with them. Terrible company.”

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Posted 3 years ago

“AVOID, £50 cancellation fee for a policy less than 24hours old!”

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Posted 3 years ago

“I took out insurance on my car with Quoteline Direct. Everything was well. I never missed a payment and was never late. I had no reason to call the as my driving throughout the year was good with no accidents mishaps or claims. I have cancer and I live in Pembrokeshire. I had an appointment at a Cancer Centre in Cardiff to start radiotherapy. When I called to get a quote to put my partner on my policy for one day to help with the driving, who has a clean license and 5 years No claims I was quoted over £100. I found alternative transport. Because of this when you came to renewal I decided to check out the Internet. I found a better offer that gave me more cover at less cost. I informed Quoteline detect I was not renewing and said I would consider them again. I was saved an email of confirmation. Then more emails saying I had not paid the renewal and threatening to cancel the policy I had not renewed. Then letters and email from Close Brothers ltd for missing instalments. I tried to call Quoteline and after waiting on hold for an hour the automated system ended the call twice. I emailed the attaching a copy of the email from them, showing the confirmation of me not renewing with them and asking them to sort it out and confirm this by email to as this will be effecting my credit. Up to now I have had no reply. Thank god I never needed to make a claim with Quoteline Direct, what a shambles. They have still not sorted this out and I don’t need this stress in my condition.”

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Posted 3 years ago

“Having had my car insurance with this company for a year, they wrote to me three weeks before my renewal date to tell me that they would take the new premium (60%increase on last year) from my account up to 7 days before renewal date. I didn't recall giving them permission to automatically renew, but when I checked back it was hidden in the small print of my policy. Had it not been for Covid 19, I would have been away on holiday, not seen the letter until my return and the money could been debited from my account before I had the chance to do anything about it. Morally reprehensible, my advice would be not to use this company at all. These companies should be subjected to much tighter regulations.”

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Posted 3 years ago

“I took out car insurance with quoteline direct on 15th March and a few days later was put into shielding until july. As I was not driving and my car had not been out of the garage I decided to cancel insurance as I am still shielding until covid is in a better state. I paid £307 and will get less than half back and have to wait 8 weeks for refund. I feel I have just lost a lot of money.If only we had known about covid 19 sooner my car would have been off the road. I would not use this company again.”

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Posted 3 years ago

“THE WORST INSURANCE COMPANY IVE EVER BEEN WITH AVOID AT ALL COSTS.”

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Posted 3 years ago

“I received a very expensive quote for renewal of home insurance. I phoned to check it and was told they could discount it by £15. I said I was going to shop around, but would phone back if I wanted to renew. From £187.50, I found the same policy for £114 elsewhere. A week later, imagine my annoyance to find that the £187.50 had been taken from my bank without my authorisation, the joke was they hadn’t even deducted the £15. The original quote said to inform if I wanted to renew, I did not do this. I consider it to be sharp practice to just take this amount of money. When I informed them that I would never deal with them again, the really arrogant gentlemen said "I shan’t lose any sleep over it" I would not recommend this company at all. I have since had the money refunded.”

Helpful Report

Posted 3 years ago


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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