Name: Quoteline Direct
Rating: 2.78

“I have used Quoteline Direct before for various policies and had no problem with them. That was until yesterday. I purchased a new vehicle so had to update existing policy with them. After an hour and a half trying to get through on phone, they informed me that my premium had more than doubled and if I wanted to leave I would have to face charges! On this occasion I have no other option other than staying with them but I feel very ripped off and as a result I shall be taking my custom elsewhere in future and shall not be recommending them to friends & family as I once would have. Quoteline Direct do yourselves a favour, reward loyal customers with FAIR premiums not RIP OFF ones!,”

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Posted 4 years ago

“when it comes to renew they charge twice as much and then charge you if you cancel... absolute joke”

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Posted 4 years ago

“Cancelled my insurance without reviewing documents that they requested. This company has hundreds of complaints against them for malpractise and dodgy ethics. They come up as one of the cheapest insurance companies on most of the compare websites, then you start receiving emails to upload all kinds of documents, V5C, Proof of SORN, proof of previous insurance, proof of tax, explanations for XYZ and you can't upload onto their platform as the platform doesn't work. They then ask you to send them via email and they don't respond. I paid 12 months upfront and they have just cancelled my van policy after 4 weeks.”

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Posted 4 years ago

“Received an email from this company to say my insurance was being cancelled. Never had the misfortune of hearing their name till now and when I contacted my actual insurer they confirmed that my policy is still very much active and secure. SCAMMERS AND LIARS DO NOT USE”

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Posted 4 years ago

“Never heard of this company when they contacted me to renew my car insurance. Informed me they had taken over my brokers clients their offer of renewal was £200 per month more than my current insurance and the guy on the 'phone informed me they had never heard of Zurich Insurance Appalling service Exorbitant fees. Don't touch them”

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Posted 4 years ago

“JUST CANCELLED MY POLICY AND WAS CHARGED £75 and gave them my card details for a refund of £27, only for them to take that amount out of my account. FRAUD ALERT Will be reporting to the police”

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Posted 4 years ago

“Do not on any account use these hacks, this is a rip off, i feel sorry for customer services i bet they hate their job telling people they have been scammed legally .Its a joke. £75 cancellation fee. The Insurance ombudsman should be hung up in a public place and requested to shut these people down. I will keep posting until this joke of a company is no more. The only good thing to come out of it is i will check all the comments before i buy anything on line again. Hariolos, put that in your legal jargon.”

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Posted 4 years ago

“S/460885 ( WAS THE POLICY NUMBER) Your scamming company gave me over 4 weeks ago,i paid up front ,did as you asked regarding my information, you sent me pdf files that couldn't be opened then a day after you started my insurance you (YOU scamming Scum) sent me a text saying my insurance was going to be terminated due to lack of information????? ,you took over £50 quid for so called cancellation costs & you still have the rest of my money i paid you which you still haven't refunded. You cant be contacted by phone as its takes forever to get through but im guessing you will blame covid. Im going to continue rubbishing your thieving company until i get my money back, Facebook & then twitter. Anyone reading this please dont use this lot ,im now with the post office ( Brilliant) company.... Where is my refund QUOTELINE??????”

Helpful Report

Posted 4 years ago

“S/460885 ( WAS THE POLICY NUMBER) Your scamming company gave me over 4 weeks ago,i paid up front ,did as you asked regarding my information, you sent me pdf files that couldn't be opened then a day after you started my insurance you (YOU scamming Scum) sent me a text saying my insurance was going to be terminated due to lack of information????? ,you took over £50 quid for so called cancellation costs & you still have the rest of my money i paid you which you still haven't refunded. You cant be contacted by phone as its takes forever to get through but im guessing you will blame covid. Im going to continue rubbishing your thieving company until i get my money back, Facebook & then twitter. Anyone reading this please dont use this lot ,im now with the post office ( Brilliant) company.... Where is my refund QUOTELINE??????”

Helpful Report

Posted 4 years ago

“Don't use this company if you are buying through TopCashback. They tempt you with a cashback deal and then don't honor it. We bought two buildings insurance policies from them through TopCashback. One on customer number W 130605E/1 and one on customer number W 130602E/1 No cashback arrived so we contacted TopCashback and they in turn contacted Quoteline Direct. Quoteline Direct have now come back to say they will not be giving cashback on either of them as it is a duplicate claim. They are not the only ones doing this on TopCashback we have had other companies deny a legitimate cashback claim. You are tempted by the cashback only to wait months for it to be declined.”

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Posted 4 years ago

“Constantly threatening to cancel my policy have gave them every detail they required but still not enough .constantly wanting more money”

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Posted 4 years ago

“Do not use this company they will rip you off!! They charged me £75 to cancel my policy when I sold my van. Customer service appalling.”

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Posted 4 years ago

“Total rip-off! Cheapest on the comparison website, then they increase your premium once you have signed up. When you call to cancel they charge £50 for the privilege. Do not use them.”

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Posted 4 years ago

“This company is a absolute joke, constantly trying to get more money out of you. Avoid Quoteline direct and close brothers at all costs. I would go as far to say this lot are a bunch of scammers..........”

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Posted 4 years ago

“Very poor customer service. Missed one payment and 1 week later Close Brothers have cancelled the policy. Quote line blame close brothers and close brothers ignore all correspondence. I feel Quoteline should have more involvement as they are the people arranging and recommending Close Brothers. Between the two they couldn’t run a bath. Avoid at all costs!!!”

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Posted 4 years ago

“Disgraceful company. I cancelled my home policy in October as I was moving, no problem all closed over the phone. Now I am getting emails from them to say I own £53 cancellation fee, even though no one mentioned this when I was closing my policy. Utter rip off merchants, avoid at all costs”

Helpful Report

Posted 4 years ago

“Been with the company for four years, So I shopped around for a better quote, found one at a 3rd of the price now quote line won't send a copy of 4 years of claims discount. such a sad way to end a business account as this will be what a take from the company.”

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Posted 4 years ago

“The worst company ever. Telling one thing doing another.”

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Posted 4 years ago

“They took 130 pounds deposit. All was fine tell the cooling off period was over then I had a letter saying that they wanted 500 pounds, when I called them they questioned me about the use of my vehicle and said they don't need a payment anymore. 2 days later they said they would cancel my policy. Called up again and they said everything was fine then they sent an email stating all my payment dates have been changed so it would never be paid on time. Then they tried to charge 160 pounds half way through the month for no apparent reason only to be told that my account was in arrears because of this. Now I have cancelled the policy and they are charging me 265 for the joy of not being with them. Terrible company.”

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Quoteline Direct Reviews