Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,205 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,205 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Have always received good service from Geeks on Wheels”

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Posted 1 year ago

Hi Mark! We are thrilled to hear that you've gotten continued good service from us! Thank you for 5-star review!

Posted 1 year ago

“Hi, Thanks to Paul we have sorted the facebook issue, and as he explained it's an area that the Technicians cannot get into unless they have your access ,so we worked through it and it's now sorted. Many Thanks Warren Bills”

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Posted 1 year ago

Hi Warren! We are so proud to hear that Paul was able to help you find a way to resolve the Facebook issues! Thank you for the review!

Posted 1 year ago

“Excellent and prompt service”

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Posted 1 year ago

Hi Donald! Thank you for the 5-star review!

Posted 1 year ago

“Excellent knowledgeable and prompt service. Very dependable and reliable technicians solving my problems.”

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Posted 1 year ago

Hi Kitty! We are so proud to hear that our technicians have been able to give such a great experience through their reliability and knowledge. Thank you for the 5-star review!

Posted 1 year ago

“On time fast and expert did all i needed,did lose my contacts history but no biggie”

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Posted 1 year ago

Hi Stephen! Thank you for sharing your experience! We are sorry to hear that your contact history has been lost, and if you need us to see whether it can be recovered please give us a call on 0800 424 335 and we can book in a return visit.

Posted 1 year ago

“Fantastic experience. Vivek is the ultimate professional, friendly and super knowledgeable. He sorted the issues out quickly, showing me what to do. Highly recommend.”

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Posted 1 year ago

Hi Debbie! We are so proud to know that Vivek has given you guys such a great experience and has been such an incredible technician! Having great knowledge is vital in this job as you never know what you might run into, so we are proud to know Vivek has got it all! Thank you for the review.

Posted 1 year ago

“Our Geek, Sam had an excellent rapport with us. Very impressed with the service.”

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Posted 1 year ago

Hi Alexis! Thank you for sharing your experience with Sam. It's always great to know how our technicians are doing, and it sounds like he's doing a great job! We will pass this onto him so he gets the recognition for a job well done! Thank you for the review!

Posted 1 year ago

“I enjoyed having SamR back to upgrade my computer and iPhone. He reassured me that both my devices were in good working order and safe from any malware. Thanks again for your great work SamR”

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Posted 1 year ago

Hi Donna! We are so thrilled to hear that Sam gave you such an enjoyable experience with getting your computer and iPhone upgraded! Feeling safe online is so important with how much we do online these days so it's great to know that Sam helped you gain that feeling! Thank you for the 5-star review!

Posted 1 year ago

“Excellent as always!”

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Posted 1 year ago

Hi Carol! Thank you for the 5-star review!

Posted 1 year ago

“Great service. Good communication. Pleasant to deal with. A job well done.”

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Posted 1 year ago

Thank you Robert for your wonderful 5 star rating! We are delighted that you enjoyed great service, good communication, and found us pleasant to deal with - it means a lot to us that you thought the job was well done!

Posted 1 year ago

“Tom gave good quality service and sound advice. Resolved problem. He was a pleasure to have in the house.”

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Posted 1 year ago

Thank you so much for your kind 5 star rating for Geeks on Wheels, Tom! It is wonderful to hear that you found our service and advice to be of good quality, and that you enjoyed having us in your house. We truly appreciate your support!

Posted 1 year ago

“Very pleased with the service, prompt, efficient and good explanations and advice.”

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Posted 1 year ago

Thank you so much for the 5 star rating, Bruce! We're very pleased to hear that you're very pleased with the service. We strive to provide quick, efficient service and good explanations and advice every time, and we're glad we could meet your expectations!

Posted 1 year ago

“very good service, on time and very good explanation of everything done.”

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Posted 1 year ago

Thank you Janette for rating Geeks on Wheels 5 stars! We're glad that you appreciated our very good service, being on time, and providing a very good explanation of everything we did.

Posted 1 year ago

“I'm pretty unhappy with the quality of service. I was having issues connecting my wifi using extenders, and so I asked the company for help. The technician was quick to dismiss my issue and said it is because I have "unreliable" tech, despite the fact that I had been using it flawlessly for 6+ months. Funnily enough, me and my neighbour fiddled with the system some more after the technician left and noticed that the system has two different models of satellite, and that we were originally trying to connect a router to a router-- which was never going to work. We re-organised the system so that we were only connecting the satellites to the router and magic-- it worked.I think the issue is solved now... I feel disappointed in the attitude of the technician, which left me feeling unheard-- and the cost of the "work" (>$200). The call center people were great through, and very responsive. Thanks for getting backk to me about this issue,a nd I appreciate your understanding + refund. Cheers”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience, Olivia. We appreciate your feedback and are sorry that you were unhappy with the service you received. It is unacceptable for one of our technicians to dismiss a customer's issue without truly helping them, and we apologize for this. We understand how frustrating it can feel to be charged for something without truly being helped. We will discuss this situation further with the technician to fully understand why they felt that the current setup was not going to work reliably into the future. We will be reaching out to you shortly to discuss your experience and come to a reasonable resolution. Kind Regard, GeeksOnWheels

Posted 1 year ago

“Amandeep was excellent. He sorted our messy OneDrive set up, made recommendations on how to improve our systems, and was a pleasure to have in the office!”

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Posted 1 year ago

Thank you, Debbie! We are so happy we were able to exceed your expectations. We are so glad you enjoyed working with Amandeep! He is an amazing asset to the Geeks on Wheels team and it is clear to see why you write such a glowing review. Thank you again for your 5-star rating and your kind words about Amandeep!

Posted 1 year ago

“I am very pleased with the perseverance of your technician Justin, who has solved the issue of having to deal with old technology. It took us a while, with many options tried as it was extremely hard to source another native XP. Thanks Justin”

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Posted 1 year ago

Thank you, Rata, for your 5-star rating and your kind words about our technician Justin! We are utterly pleased that he was able to offer a steadfast solution to your issue and find the right path through the difficulties of dealing with older technology. Justin went out of his way to ensure that you were able to acquire the necessary parts and we are delighted that we were able to offer you exceptional service. Thank you!

Posted 1 year ago

“Been with Geeks for many years now, and have no complaints from day one to now. Vaughan was good, came on time and left after an hour. Answered the odd question I put to him.”

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Posted 1 year ago

Thank you for taking the time to review Geeks On Wheels and rating us 4 stars! We are so pleased to hear that you have no complaints after being with us for many years and were satisfied with Vaughan's punctuality and work. It's always great to see you Graham!

Posted 1 year ago

“Very pleased with technician, Anthony C, who was friendly, knowledgeable and explained the issues in an easily understood way. File management, back-up, password protection and anti-Malware (which all needed attention) received excellent help from Anthony. Highly recommended for service and support.”

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Posted 1 year ago

Thank you so much, Julie! We're delighted to hear that Anthony C took such great care of you! We thank you for the glowing review and the 5 stars! We strive to provide exemplary service and support for all our customers, and hearing of Anthony's success in doing so is certainly rewarding.

Posted 1 year ago

“great service, happy how he explained what he was doing to my PC”

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Posted 1 year ago

Hi Neil! If you're happy, we're happy! Thank you for the 5-star review!

Posted 1 year ago

“problem was solved but now there is no sound will have to ring monday morning i hope this can be fixed through any desk”

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Posted 1 year ago

Hi Dennis! Thank you for the review! It definitely sounds like something we can resolve through AnyDesk, and we hope to get you all up and running with sound again!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 7,205 reviews