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Geeks on Wheels Reviews

4.8 Rating 6,017 Reviews

96 %

of reviewers recommend Geeks on Wheels

Company Reviews

4.8

Based on 6,017 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 19th February 2024

Geeks on Wheels 5 star review on 29th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 3rd August 2023

8

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to contact Geeks on Wheels since 12.45 pm on Saturday. It is now 10.51am Monday. I chair the Canterbury Arts and Heritage Trust and have missed an important submission deadline. I have now left three urgent messages for someone to contact me. Why was I not a priority for GOW to call me back first thing Monday since I left a message within GOW working hours on Saturday? I am a fully paid-up subscriber.”

Posted 1 week ago

Hi there. We are certainly sorry you weren't happy with the wait time and the frustration it caused but unfortunately, we were facing a peak in demand at the time and were doing our best given those circumstances. We understand that one of our managers has since spoken with you about your experience.

Posted 5 days ago

“Really pleased with how Sam R solved all the laptop system problems I knew I had and some I didn't know about. I learned a lot and the visit was well worth it.”

Posted 1 week ago

Hi Alison, this is great to hear! Ensuring you feel more confident with your technology than when we first arrived is a top priority for us. So we're chuffed to hear Sam was able to make sure of this! Thank you kindly for your 5-star review!

Posted 1 week ago

“Felt a little pushed for timeand would likea further session to tie up someloose ends”

Posted 1 week ago

Thank you for the 4-star review Allan, sorry to hear that you have a few loose ends to tie up. Please feel free to reach out if you'd like to book a follow-up visit. Thanks again!

Posted 1 week ago

“Geeks on Wheels did the job quickly to get back on the road. The new replacement desktop PC was not provided with sufficient information to ensure it even met the specs of the outgoing PC (no CD drive). It also had an unsuitable flimsy AZUS keyboard (not for serious writing use). Some programs licenced were not transferred, and GOW suggested loading these from my disk (without a CD drive being included!). There existed an option for a built-in disk drive, but I was not advised of it. I discovered this later. There is an option for higher internal RAM that was wanted but ignored. Very dissatisfied. I feel duped. A longer yellow cable would have been beneficial. The GOW knew his stuff.”

Posted 1 week ago

Hi Brett. We are sorry to hear that you've had this experience. We will get a manager to look into this and get in contact with you as soon as possible.

Posted 6 days ago

“Very good patient service considering my busy schedule of work and commitments to be available. Thanks computer working very well as promised.”

Posted 1 week ago

Hi Arthur, many thanks for the 5-star review! We try to work in with our customer's busy schedules and lives and are stoked to hear your computer is back up to full speed!

Posted 1 week ago

“Alex J visited me today an absolute gem , with such calm and kindness. I have had her before and she just seems very efficient. Thku again Alex J.🙌”

Posted 1 week ago

Hi Sue, we really appreciate the wonderful feedback and will be sure to pass on your kind words to Alex. We're happy to be able to assist with your tech help needs with calmness and kindness and look forward to helping in the future!

Posted 1 week ago

“Vaughan was delightful. Arrived on time, fixed what was needed, and more I didn't know about. Very polite and friendly and would gladly have him back.”

Posted 1 week ago

Hi Susan! Thank you for your 5-star review. We're so pleased you found your recent experience with our technician Vaughan so valuable. Thanks again, we'll be sure to pass along your kind words to him!

Posted 1 week ago

“Not an easy request to deal with. Our Apple is now more easily understood and used. Thank you, Jacob. John Anderson”

Posted 1 week ago

Hello John! Thank you for sharing your review. It's fantastic to hear that your experience with your Apple device has improved! We'll be sure to pass along your kind words to Jacob.

Posted 1 week ago

“Alex was very professional with excellent communication skills. Thorough, tolerant and helpful for clients that we're not technically inclined.”

Posted 1 week ago

Hi Bruce, thank you for your 5-star review. It's important to us that we not only solve your tech issues, but also do so in a way that is somewhat understandable, so you feel more confident with your tech going forward! Thanks again, we'll be sure to share your kind words with Alex!

Posted 1 week ago

“My printer died. Best option was to buy and install a new printer. Delivered and installed within two days. All good.”

Posted 1 week ago

Hi Richard, thank you for your 5-star review! We're glad to hear your back to printing with your brand new printer. Thanks again!

Posted 1 week ago

“Gave very clear and easy to understand advice. Was patient and willing to repeat information. A very useful and enjoyable meeting!”

Posted 1 week ago

Hi Marian, we're so pleased that you found our service to be so valuable. We aim not just to fix your tech, but also to share our expertise in simple, understandable terms. It's important to us that we leave you feeling more confident with your technology. Thank you for your 5-star review!

Posted 1 week ago

“Amazing response time, same day booking made it very easy! Julian was very polite and professional. Highly recommend”

Posted 1 week ago

Hi Jenny, awesome to learn that you found our service to be prompt and straightforward. Equally, we're chuffed that Julian made your experience with Geeks on Wheels so positive. Thank you for your 5-star review and your recommendation!

Posted 1 week ago

“Alex showed up and sorted out my monitors. Wish I'd called months ago! Friendly, convenient service. Thanks!”

Posted 1 week ago

Hi Andy! We're so pleased our technician Alex was able to get your monitors up and running again. We're just a call away if you have anymore tech troubles in the future. Thank you for your 5-star review!

Posted 1 week ago

“The person who came to see me was very helpful”

Posted 1 week ago

Hi Les, thank you for your 5-star review! We're proud to hear your technician produced the results you were after with your technology. Thanks again!

Posted 1 week ago

“Amazing service. Good communication about upcoming appointment and when the technician is on their way. Technician was friendly and efficient with time. Would recommend.”

Posted 1 week ago

Hi Adi, thank you for your 5-star review and recommendation! Awesome to hear you found our service to be amazing, from the moment you booked until your appointment. This is the consistency we strive for! Thanks again!

Posted 1 week ago

“Great followup service”

Posted 1 week ago

Hi John! Thank you for your 5-star review! Awesome to hear your follow up went well and you got the results you were after. Thanks again!

Posted 1 week ago

“Ben was courteous and polite at all times. He listened and tried as far as possible to explain everything he was doing. Unfortunately, the first visit did not achieve the result we required for but he came again and quickly sorted out the issues. I would thoroughly recommend Ben's work, and his pleasant approach made it a lot easier for someone who is not computer literate. With thanks, Alice Paul”

Posted 1 week ago

Hi Alice, thank you for your 5-star review! We're so pleased that our technician Ben was persistent in remedying your tech troubles. It's important to us that we persevere when stubborn tech shows it's face! We will make sure to share your kind words with Ben. Thanks again!

Posted 1 week ago

“The service was excellent, very helpful, Keeped intouch time wise very pleasant”

Posted 1 week ago

Hi Lynne, thank you for your 5-star review and your very kind words. It's awesome to hear that your recent experience with our service hit the mark on some of our key goals! Thanks again, your feedback means a lot!

Posted 1 week ago

“Laptop was setup just how I wanted it, the service person was very pleasant and easy to follow what he was explaining”

Posted 1 week ago

Hello! Thank you for your 5-star review! Before diving into your tech needs, we want to make sure that we really listen to what you're looking for! So, we're very pleased to hear that your technician not only did this but also explained the process so you felt more confident with your tech going forward. Thanks again!

Posted 1 week ago

“Thank you Chris for your prompt and great help to get our computer and mobile phones cleaned and checked after a Scam. Great job. Merv and Heather Hoe”

Posted 1 week ago

Hi Merv and Heather, thank you for your 5-star review. We're very sorry to hear you recently experienced a scam. At the best of times, these things can be extremely frustrating and inconvenient. So, we're more than pleased that our technician Chris was able to swiftly check and clean everything up. Thanks again for your kind words.

Posted 1 week ago

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Geeks on Wheels is rated 4.8 based on 6,017 reviews