Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,762 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,762 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 2nd July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Brent very helpfull”

Helpful Report

Posted 1 week ago

Hi Roger, thanks for the positive feedback! We're pleased that you found Brent helpful and that he was able to sort your tech troubles! Thanks again!

Posted 6 days ago

“lost whaT WAS WRITING BEFORE OR WASI IT SENT? Briefly , Santana's service was very good. Might need to explain price of a new PC , compared with other suppliers ?”

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Posted 1 week ago

Hi Micheal, thank you for the positive feedback! This is the only review we've gotten from you, so no worries about what you may have lost or sent! We're glad that Santana's service was very good! Thanks for the feedback; we'll pass that on to the managers for consideration. Thanks for trusting us with your tech!

Posted 1 week ago

“Efficient patient with older people willinng to change direction. On time motivated relational achieved the goals and helped us find passwords etc.”

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Posted 2 weeks ago

Hi Pauline, thank you for sharing your kind feedback. We’re glad our technician was patient, on time, and helped you achieve your goals, including assisting with passwords! Thanks again!

Posted 2 weeks ago

“Brent in Wellington came around on a frosty morning to put email on my phone, fast and perfect result. I have used Greeks before to set up new computer. Highly recommended service, very personable staff.”

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Posted 1 month ago

Hi Carol, thanks for the 4-star review! We’re glad Brent could help quickly and effectively on a frosty Welly morning, and that you found him personable! Thanks for trusting us with your tech!

Posted 4 weeks ago

“Did what was required, easy to deal with”

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Posted 1 month ago

Hi Glen, thanks for the positive review! We’re glad our technician was able to help you with your tech troubles! Thanks again!

Posted 1 month ago

“JackM was brilliant and had it all sorted out quickly. Only downside was overpriced DecoX20”

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Posted 1 month ago

Hi Paul, thanks for the positive feedback and for sharing that JackM was brilliant and efficient! We're sorry to hear you feel the DecoX20 were overpriced, but we hope you get the most out of them and that it improves your Wi-Fi. Thanks again!

Posted 1 month ago

“All problems asked to be looked at were addressed to my satisfaction.”

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Posted 1 month ago

Hi David, thank you for the 4-star rating and positive feedback. We hope to assist in the future should you require!

Posted 1 month ago

“Angus was great to deal with and had an extremely high level of knowledge re my laptop, iPhone and iPad, and how they interacted etc. He translated techy language for me and thankfully did any jobs that showed up as he worked through my list. The only reason I gave a 4 star rather than 5 was to do with the Geeks on Wheels booking times being so flexible - while I can absolutely appreciate why this is due to the varied length of time each job can end up taking it's a bit of a pain not to have a more specific time. Not enough for me to go elsewhere and I would use you again, ideally with Angus, in future.”

Helpful Report

Posted 2 months ago

Hi Bede, thanks for the thoughtful review! We’re glad Angus’ knowledge and ability to translate techy language helped you, and that he could work through your list! We’ve noted your feedback about the flexible booking times and how it affected your planning. Sorry about that. But we're glad we could help you, and feel free to let our call centre know you prefer Angus next time, and they'll do their best to send him around if he's available! Thanks again!

Posted 2 months ago

“Easy to deal with and on-site issues raised dealt to.”

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Posted 2 months ago

Hi, thank you for the positive feedback! We're glad that you found our service easy to deal with and that our technician could help you with your tech troubles! Thanks again!

Posted 2 months ago

“Appreciated all the work that was done lots of phones, TV etc to go threw was very patient and througher with what I was wanting thank you so much”

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Posted 3 months ago

Hi Alana, thank you for the lovely review. IT's great to hear that our technician was thorough and patient and able to help with a number of issues across various devices. We appreciate the feedback and hope to assist again should you require!

Posted 3 months ago

“Very happy with Aman's service, HOWEVER I called the day Aman was here as I had found an e - mail dangerous to open and was told Aman would call me and talk with me how to rectify the problem. WE ARE STILL WAITING FOR THE CALL. Cheers Alan Thomas”

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Posted 3 months ago

Hi Lorraine and Alan, thanks for the positively rated review! We're glad that Aman was able to help you with your initial issue! But that's no good about the dangerous email. We have let Aman know that you are still waiting for a call, and hopefully this can be resolved soon! Thanks again!

Posted 3 months ago

“Well supported through the process of relocating to a new home and purchasing a new computer. Good assistance given in setting up internet connection. Our technician, Liam, was courteous, knowledgeable and very patient.”

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Posted 4 months ago

Hi Bruce, we're glad that our technician was courteous, knowledgeable, patient and able to help you with purchasing a new computer and setting up your internet! Thanks for the positive feedback!

Posted 4 months ago

“Geeks are great at fixing laptops (5 stars) but the wifi troubleshooting service is very average. I was warned in advance that the fault may not be resolved but hoped for more indepth testing for the $200 charge. My tv intermittently freezes and double-takes which I (amateur) read can be high jitter. My ad-hoc wifi measurements show great download speeds but really variable jitter with an average of 38, worst was 168. (Ping ~48.) He said that might be just my laptop (fair enough) but he only tested speed, looked at my current wifi settings and said freezing is normal without ethernet. He did suggest that I could replace my tv or (2 mnth old) dongle and use ethernet but he didn't check the ethernet, even from the remote (satelite) wifi box that the tv would use. A nice enough chap but I am not confident in his approach to spend more $$ on this theory. UPDATE: A second, more experienced, Geek (Ben) has now checked and tuned our wifi / setup. It will take a few days to see if it worked (the fault is so intermittent) but we do know that it has been properly considered and thoroughly investigated. Definitely happier with the quality of the service.”

Helpful Report

Posted 4 months ago

Hi there! Thank you for the feedback we are sorry to hear you've had this experience. Our managers are going to look into this and get in touch with you shortly.

Posted 4 months ago

“Justin explained the problem I had on the computer well.. Also he said that DVD remotes are available at the shop but I see you can get apps to do the same, this was not suggested. Also he didnt respond in time for me to purchase a computer through geeks on wheels and in the meantime I arranged my own purchase. I would use geeks on wheels again if the need arose.”

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Posted 4 months ago

Hi, thank you for the 4-star review! We're glad Justin explained the issue clearly! Thanks for your feedback about suggesting alternatives to remotes and about response time. We will aim to improve! We appreciate that you would use us again! Many thanks!

Posted 4 months ago

“Great service almost completed all tasks requested, some not able to do for various reasons”

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Posted 5 months ago

Hi Mark, thank you for the 4-star review! We’re glad most of the tasks were completed, but we apologise that we weren't able to complete all of them. Thanks for the positive feedback!

Posted 5 months ago

“Ryan came to our house to determine why the external hard drive is not recognised by the brand new Sony TV and managed to cure the problem, so we thought at the time. Less than a week later the same problem reoccured. As a result of the on going problem, Geeks on Wheels advised I approach the retailer to submit a warrantee claim which is currently under action. I appreciate the service and response of the geeks on Wheels organisation and can recommend others to their services.”

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Posted 5 months ago

Hi Terry, thanks for sharing your experience. We’re glad Ryan could help initially and advise to submit a warranty claim! We hope that you can get your hard drive working with your TV soon! Thanks for the kind words!

Posted 5 months ago

“pleasant helpful and understood”

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Posted 5 months ago

Hi Jane, we're glad that our technician was able to help you with your tech troubles and that he was pleasant and easy to understand! Thanks for the positive feedback!

Posted 5 months ago

“Frank dealt quickly and efficiently with the problem.”

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Posted 6 months ago

Hello! We're glad that Frank could quickly and efficiently help you with your tech troubles! Thanks for the positive feedback!

Posted 6 months ago

“Jason professional and most helpful”

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Posted 6 months ago

Thanks for the 5-star rating of Jason's recent visit. We're glad to hear that you found him both helpful and professional!

Posted 6 months ago

“Came promptly and was lovely to deal with and sorted many more of the problems we didn't know we had.”

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Posted 7 months ago

Hi Sandra and Ken, we're thrilled to hear that our technician came promptly and was able to sort out your tech troubles! Thanks for the positive feedback!

Posted 7 months ago

Geeks on Wheels is rated 4.8 based on 7,762 reviews