Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,005 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,005 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Nate was very easy, and pleasant, to deal with. I feel I need much more tuition and I need to practice the information given to me. I will contact Geeks on Wheels again sometime soon.”

Helpful Report

Posted 3 days ago

Hi Marlene! Thanks so much for the kind words! We're glad to hear our technician Nate made things easy and enjoyable. It’s totally normal to need a bit more practice, tech can take time to get the hang of! We’ll be here whenever you need a hand. Thanks again for taking the time to share your feedback, we appreciate it!

Posted 2 days ago

“Aaron was punctual, pleasant and efficient”

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Posted 1 week ago

Hi Shona! Thanks for the great feedback! We're glad to hear our technician Aaron made a strong impression. Punctual, pleasant, and efficient is exactly what we aim for. Thanks again for sharing your kind words, we appreciate it!

Posted 1 week ago

“Having used Geeks for many years have found them very good to deal with even after a few issues they were vey good and Loftus a real gentleman.”

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Posted 1 week ago

Hi Maureen! Thanks so much for your kind words and continued support over the years! We're really glad to hear that even when a few bumps came up, the team was able to make things right. It’s also great to hear that Loftus, the newest member of our Tauranga team, delivered excellent service with a professional and courteous approach. Thanks again for taking the time to share your feedback, we appreciate it!

Posted 1 week ago

“We had some hiccups, with the first appointment due to a misreading of the correspondence by the Geek's controller. But we tried again a week later and this time worked out well. Our man was pretty prompt (traffic in Akl is hideous at that time of the morning), called me when he was 10 minutes away, and was pleasant on arrival. He got to work rapidly and solved the first issue in pretty good time. He then solved a second issue as well and left me a very happy customer. I would have ranked them 5 stars except for the initial muck up which was definitely not mine. I would certainly use them again should the need arise.”

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Posted 1 week ago

Hi Paul! Thanks so much for your honest and kind review! We're really glad to hear that things went smoothly the second time around and that our technician was able to sort both issues for you. We also appreciate your patience with the initial mix-up. Great to hear you’d use us again, and we’ll be sure to aim for a full five-star experience next time! Thanks again.

Posted 1 week ago

“Service was quick, efficient & told us what we needed to know.”

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Posted 3 weeks ago

Thanks for the 4-star review! Great to hear that you found the service quick and efficient and that we were able to help out! Thanks again.

Posted 3 weeks ago

“Prompt, polite and efficient.”

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Posted 1 month ago

Hi Claire! Thank you for your review! It's great to hear you found our service so accommodating! Thanks again for taking the time to share your feedback, we appreciate it!

Posted 1 month ago

“Bredon was personable but had not done a Kiwisat software update before so was in learning mode. He completed the job with assistance from his supervisor and listened to some suggestions I had.”

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Posted 1 month ago

Hi Bruce! Thank you for your review! We're so pleased to hear that our technician Brendan was personable and took the time to listen to your needs and suggestions. We also really appreciate your patience and understanding as he worked through this particular challenge with some assistance. Your kind words mean a lot. Thanks again!

Posted 1 month ago

“Geeks always fix my computer problems with good cheer. They are very important to my business-couldn't be without them and nice to know I can call them anytime for assistance.”

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Posted 2 months ago

Hi Yvonne! Thank you so much for the kind words! We're really glad to hear we've been able to support your business and keep things running smoothly. It's always a pleasure to help, and we're just a call away whenever you need us! Thanks again.

Posted 2 months ago

“Paikea helped greatly with my multiple iPad and cellphone queries.. Considering the large cost of your service it would be very helpful and courteous if you could include a follow up phone call a day later to check nothing had been forgotten.. e.g. how I operate those two camera circles on back of cellphone and also to tell me if I have protective security in my cellphone.. Thank you.. Inda Adams..”

Helpful Report

Posted 2 months ago

Hi Inda! Thank you for your review! We're glad our technician Paikea was able to assist with your iPad and cellphone questions. And of course, Paikea will be giving you a follow-up call when he's available to go over anything that might still be unclear, including the camera functions and security settings on your phone. Thanks again for taking the time to leave us your feedback. We appreciate it!

Posted 2 months ago

“The Email account set up in Microsoft Outlook on my wife Heather’s new PC (as per below) has an incorrect account name - Heather Ray NOT Heather RAE and she is concerned that her Emails have the WRONG name. Heather’s new PC has a Microsoft 365 Office Software installed under my account name gcookrae@xtra.co.nz and I am unable to make any progress in getting access to her Outlook account to correct her account name. Can you please do something to help Heather otherwise she will become an VERY UNHAPPY customer”

Helpful Report

Posted 2 months ago

Hi Graham, thanks for your feedback, and we're really sorry for the mistake on our part. We've passed this on to our helpline team, and you should hear from them shortly—if you haven’t already. We never want to leave our customers unhappy with our service, so we'll do everything we can to get this sorted for you as quickly as possible. Thanks again!

Posted 2 months ago

“Dear Geeks on Wheels. I just want to thank Sashika for all the effor he went to to sure I got up to date equipment. He even went out of his way to help me get fibre. He is helpful and went out of his way to explain things to me. Thank you Geeks on Wheels for swapping the large monitor for the smaller one. This was really appreciated. I would recommend Sashika to others for his great approach to the job.”

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Posted 3 months ago

Hi Eileen! Thank you so much for your lovely feedback and 5-star review! We're so glad our technician Sashika was able to help with your setup and even assist with getting fibre sorted. We always aim to go the extra mile, so it’s great to hear you felt well looked after! Thanks again!

Posted 3 months ago

“OK. Gold card cost is minmum $180 an hour but my issue took 35 minutes so got other check ups and internal check done as well. Brandon was great and look, its going to cost you to get the case to the shop and back, one week without a PC and no back pain for my older folk as the PC stays on site. Highly recommend option.”

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Posted 3 months ago

Hi Ross, thank you for the 4-star rating and honest review. We are glad you were able to get the most out of Brandon's one-hour visit, with your primary issue being resolved along with checkups. We're happy to be able to provide a useful and convenient service that makes annoying tech issues a little bit simpler to resolve. Thank you once again!

Posted 3 months ago

“very knolageble very polite good service”

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Posted 3 months ago

Hi Harry! We're chuffed to hear you found our service knowledgable, accommodating and overall good. We appreciate your feedback. Thanks again.

Posted 3 months ago

“Service was very competent (as far as I could judge) and friendly.”

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Posted 4 months ago

Hi Milton! Thanks for your review! We're glad to hear you found the service both skilled and friendly. Thanks again.

Posted 4 months ago

“Always helpful,good at explaining things to a grey haired techno phobe.”

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Posted 4 months ago

Hi Helen! Thank you for your review. We’re always happy to help and make tech a little less daunting! Thanks again.

Posted 4 months ago

“I experienced an issue with outlook classic email . The speed of receiving or sending emails was slow. Geeks put in much time trying to resolve. Although the issue remains I cannot fault Geeks as they tried many solutions and after discussion it was agreed that it was a microsoft issue.”

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Posted 4 months ago

“The response to the call out very prompt. Found Donavan very friendly & helpful.”

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Posted 4 months ago

Thank you for the 4-star rating and kind feedback of Donavan, we hope to help in the future if needed.

Posted 4 months ago

“Cannot remember the name of man who fixed it for me but he was very caring and kind in showing me what to do as I am in my eighties and it takes me longer to remember things Thanks a lot Meg Gordon”

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Posted 5 months ago

Hi Meg, thank you for the lovely review. It's lovely to hear that the technician was able to help with your tech troubles in a manner that worked for you. Thank you once again for the feedback and 4-star review.

Posted 4 months ago

“Service good. Problems with Extra Mail,Could get them to understand.”

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Posted 5 months ago

Hi David! Thanks for your feedback! We’re glad to hear our service was good. Feel free to reach out if you have anymore tech issues. We're here to help!

Posted 5 months ago

“efficient , polite , listened to my story, fixed the difficulties I was having and gave the computer a thorough check over and assured me all was functioning as it should.will be happy to use same service again.”

Helpful Report

Posted 5 months ago

Hello! Thank you for your kind words! We're glad we could sort out the difficulties you were having and give your computer a proper check-up. It’s great to hear you felt listened to and reassured. We’d be happy to help again anytime! Thanks again.

Posted 5 months ago

Geeks on Wheels is rated 4.8 based on 7,005 reviews