Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,192 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,192 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Apart from getting our address totally wrong when he finally got here was pleasant and polite”

Helpful Report

Posted 2 weeks ago

Hi John, sorry about the confusion there. Glad to hear that the service was up to your standards once onsite. Happy to assist and look forward to helping in the future should you require!

Posted 1 week ago

“Very good communication with regards to booking. Technician arrived on time.”

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Posted 3 weeks ago

Thank you for the 4-star rating and positive feedback. We're happy to help any time!

Posted 3 weeks ago

“thank you. all problems resolved! Note: The computer suggested by Geeks was outside my budget. I have purchased something I am able to afford.”

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Posted 1 month ago

Hi Irene! Thank you for your kind review. It's great to hear all your tech problems were resolved. We're also glad to know you've find yourself a computer that meets your needs and budget. Thanks again for taking the time to share your feedback, we appreciate it!

Posted 1 month ago

“Very happy with the service. Would strongly recomend that payment amount details be correct ON THE DAY!!! I will pay the ballance on, or before the 7th October 2025”

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Posted 1 month ago

Hi Rob! Thank you for your review and your notes. It's great to hear you're very happy with our service. We're just a call away should you need more tech help in the future. Thanks again!

Posted 1 month ago

“Very pleased with the service and instruction Ryan gave to us”

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Posted 1 month ago

Hello! Thank you for your review! We're chuffed to hear that you're very pleased with the service and the advice/explanations that our technician Ryan provided for you. We appreciate you taking the time to share your feedback. Thanks again!

Posted 1 month ago

“Techican was very helpful and gave good advice but could not upgrade my PC to windows 11 due to age of pc”

Helpful Report

Posted 2 months ago

Hi Susan! Thank you for your review! We're pleased to hear your technician was helpful and extended some good advice. We're however sorry to hear your PC doesn't have the hardware capabilities to upgrade to Windows 11, especially with Windows 10's impending end of support. If you ever need help exploring upgrade options or finding a solution that suits your needs, we're here to help! Thanks again!

Posted 2 months ago

“I have found Geeks on Wheels consistently helpful, efficient, and pleasant. However I find the way your accounts are presented ambiguous, repetitive and thus confusing.”

Helpful Report

Posted 3 months ago

Hello! Thank you kindly for your review! It's so great to hear you consistently find our service to be of high quality. If you'd like someone to reach out about your feedback on our accounts presentation, please get in touch. Thanks again for your kind words.

Posted 2 months ago

“Nate was very easy, and pleasant, to deal with. I feel I need much more tuition and I need to practice the information given to me. I will contact Geeks on Wheels again sometime soon.”

Helpful Report

Posted 3 months ago

Hi Marlene! Thanks so much for the kind words! We're glad to hear our technician Nate made things easy and enjoyable. It’s totally normal to need a bit more practice, tech can take time to get the hang of! We’ll be here whenever you need a hand. Thanks again for taking the time to share your feedback, we appreciate it!

Posted 3 months ago

“Aaron was punctual, pleasant and efficient”

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Posted 3 months ago

Hi Shona! Thanks for the great feedback! We're glad to hear our technician Aaron made a strong impression. Punctual, pleasant, and efficient is exactly what we aim for. Thanks again for sharing your kind words, we appreciate it!

Posted 3 months ago

“Having used Geeks for many years have found them very good to deal with even after a few issues they were vey good and Loftus a real gentleman.”

Helpful Report

Posted 3 months ago

Hi Maureen! Thanks so much for your kind words and continued support over the years! We're really glad to hear that even when a few bumps came up, the team was able to make things right. It’s also great to hear that Loftus, the newest member of our Tauranga team, delivered excellent service with a professional and courteous approach. Thanks again for taking the time to share your feedback, we appreciate it!

Posted 3 months ago

“We had some hiccups, with the first appointment due to a misreading of the correspondence by the Geek's controller. But we tried again a week later and this time worked out well. Our man was pretty prompt (traffic in Akl is hideous at that time of the morning), called me when he was 10 minutes away, and was pleasant on arrival. He got to work rapidly and solved the first issue in pretty good time. He then solved a second issue as well and left me a very happy customer. I would have ranked them 5 stars except for the initial muck up which was definitely not mine. I would certainly use them again should the need arise.”

Helpful Report

Posted 3 months ago

Hi Paul! Thanks so much for your honest and kind review! We're really glad to hear that things went smoothly the second time around and that our technician was able to sort both issues for you. We also appreciate your patience with the initial mix-up. Great to hear you’d use us again, and we’ll be sure to aim for a full five-star experience next time! Thanks again.

Posted 3 months ago

“Service was quick, efficient & told us what we needed to know.”

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Posted 3 months ago

Thanks for the 4-star review! Great to hear that you found the service quick and efficient and that we were able to help out! Thanks again.

Posted 3 months ago

“Prompt, polite and efficient.”

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Posted 4 months ago

Hi Claire! Thank you for your review! It's great to hear you found our service so accommodating! Thanks again for taking the time to share your feedback, we appreciate it!

Posted 4 months ago

“Bredon was personable but had not done a Kiwisat software update before so was in learning mode. He completed the job with assistance from his supervisor and listened to some suggestions I had.”

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Posted 4 months ago

Hi Bruce! Thank you for your review! We're so pleased to hear that our technician Brendan was personable and took the time to listen to your needs and suggestions. We also really appreciate your patience and understanding as he worked through this particular challenge with some assistance. Your kind words mean a lot. Thanks again!

Posted 4 months ago

“Geeks always fix my computer problems with good cheer. They are very important to my business-couldn't be without them and nice to know I can call them anytime for assistance.”

Helpful Report

Posted 5 months ago

Hi Yvonne! Thank you so much for the kind words! We're really glad to hear we've been able to support your business and keep things running smoothly. It's always a pleasure to help, and we're just a call away whenever you need us! Thanks again.

Posted 5 months ago

“Paikea helped greatly with my multiple iPad and cellphone queries.. Considering the large cost of your service it would be very helpful and courteous if you could include a follow up phone call a day later to check nothing had been forgotten.. e.g. how I operate those two camera circles on back of cellphone and also to tell me if I have protective security in my cellphone.. Thank you.. Inda Adams..”

Helpful Report

Posted 5 months ago

Hi Inda! Thank you for your review! We're glad our technician Paikea was able to assist with your iPad and cellphone questions. And of course, Paikea will be giving you a follow-up call when he's available to go over anything that might still be unclear, including the camera functions and security settings on your phone. Thanks again for taking the time to leave us your feedback. We appreciate it!

Posted 5 months ago

“The Email account set up in Microsoft Outlook on my wife Heather’s new PC (as per below) has an incorrect account name - Heather Ray NOT Heather RAE and she is concerned that her Emails have the WRONG name. Heather’s new PC has a Microsoft 365 Office Software installed under my account name gcookrae@xtra.co.nz and I am unable to make any progress in getting access to her Outlook account to correct her account name. Can you please do something to help Heather otherwise she will become an VERY UNHAPPY customer”

Helpful Report

Posted 5 months ago

Hi Graham, thanks for your feedback, and we're really sorry for the mistake on our part. We've passed this on to our helpline team, and you should hear from them shortly—if you haven’t already. We never want to leave our customers unhappy with our service, so we'll do everything we can to get this sorted for you as quickly as possible. Thanks again!

Posted 5 months ago

“Dear Geeks on Wheels. I just want to thank Sashika for all the effor he went to to sure I got up to date equipment. He even went out of his way to help me get fibre. He is helpful and went out of his way to explain things to me. Thank you Geeks on Wheels for swapping the large monitor for the smaller one. This was really appreciated. I would recommend Sashika to others for his great approach to the job.”

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Posted 6 months ago

Hi Eileen! Thank you so much for your lovely feedback and 5-star review! We're so glad our technician Sashika was able to help with your setup and even assist with getting fibre sorted. We always aim to go the extra mile, so it’s great to hear you felt well looked after! Thanks again!

Posted 6 months ago

“OK. Gold card cost is minmum $180 an hour but my issue took 35 minutes so got other check ups and internal check done as well. Brandon was great and look, its going to cost you to get the case to the shop and back, one week without a PC and no back pain for my older folk as the PC stays on site. Highly recommend option.”

Helpful Report

Posted 6 months ago

Hi Ross, thank you for the 4-star rating and honest review. We are glad you were able to get the most out of Brandon's one-hour visit, with your primary issue being resolved along with checkups. We're happy to be able to provide a useful and convenient service that makes annoying tech issues a little bit simpler to resolve. Thank you once again!

Posted 6 months ago

“very knolageble very polite good service”

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Posted 6 months ago

Hi Harry! We're chuffed to hear you found our service knowledgable, accommodating and overall good. We appreciate your feedback. Thanks again.

Posted 6 months ago

Geeks on Wheels is rated 4.8 based on 7,192 reviews