Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,903 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bredon was personable but had not done a Kiwisat software update before so was in learning mode. He completed the job with assistance from his supervisor and listened to some suggestions I had.”

Helpful Report

Posted 9 hours ago

“Geeks always fix my computer problems with good cheer. They are very important to my business-couldn't be without them and nice to know I can call them anytime for assistance.”

Helpful Report

Posted 3 weeks ago

Hi Yvonne! Thank you so much for the kind words! We're really glad to hear we've been able to support your business and keep things running smoothly. It's always a pleasure to help, and we're just a call away whenever you need us! Thanks again.

Posted 3 weeks ago

“Paikea helped greatly with my multiple iPad and cellphone queries.. Considering the large cost of your service it would be very helpful and courteous if you could include a follow up phone call a day later to check nothing had been forgotten.. e.g. how I operate those two camera circles on back of cellphone and also to tell me if I have protective security in my cellphone.. Thank you.. Inda Adams..”

Helpful Report

Posted 4 weeks ago

Hi Inda! Thank you for your review! We're glad our technician Paikea was able to assist with your iPad and cellphone questions. And of course, Paikea will be giving you a follow-up call when he's available to go over anything that might still be unclear, including the camera functions and security settings on your phone. Thanks again for taking the time to leave us your feedback. We appreciate it!

Posted 4 weeks ago

“The Email account set up in Microsoft Outlook on my wife Heather’s new PC (as per below) has an incorrect account name - Heather Ray NOT Heather RAE and she is concerned that her Emails have the WRONG name. Heather’s new PC has a Microsoft 365 Office Software installed under my account name gcookrae@xtra.co.nz and I am unable to make any progress in getting access to her Outlook account to correct her account name. Can you please do something to help Heather otherwise she will become an VERY UNHAPPY customer”

Helpful Report

Posted 4 weeks ago

Hi Graham, thanks for your feedback, and we're really sorry for the mistake on our part. We've passed this on to our helpline team, and you should hear from them shortly—if you haven’t already. We never want to leave our customers unhappy with our service, so we'll do everything we can to get this sorted for you as quickly as possible. Thanks again!

Posted 3 weeks ago

“Dear Geeks on Wheels. I just want to thank Sashika for all the effor he went to to sure I got up to date equipment. He even went out of his way to help me get fibre. He is helpful and went out of his way to explain things to me. Thank you Geeks on Wheels for swapping the large monitor for the smaller one. This was really appreciated. I would recommend Sashika to others for his great approach to the job.”

Helpful Report

Posted 2 months ago

Hi Eileen! Thank you so much for your lovely feedback and 5-star review! We're so glad our technician Sashika was able to help with your setup and even assist with getting fibre sorted. We always aim to go the extra mile, so it’s great to hear you felt well looked after! Thanks again!

Posted 1 month ago

“OK. Gold card cost is minmum $180 an hour but my issue took 35 minutes so got other check ups and internal check done as well. Brandon was great and look, its going to cost you to get the case to the shop and back, one week without a PC and no back pain for my older folk as the PC stays on site. Highly recommend option.”

Helpful Report

Posted 2 months ago

Hi Ross, thank you for the 4-star rating and honest review. We are glad you were able to get the most out of Brandon's one-hour visit, with your primary issue being resolved along with checkups. We're happy to be able to provide a useful and convenient service that makes annoying tech issues a little bit simpler to resolve. Thank you once again!

Posted 2 months ago

“very knolageble very polite good service”

Helpful Report

Posted 2 months ago

Hi Harry! We're chuffed to hear you found our service knowledgable, accommodating and overall good. We appreciate your feedback. Thanks again.

Posted 2 months ago

“Service was very competent (as far as I could judge) and friendly.”

Helpful Report

Posted 2 months ago

Hi Milton! Thanks for your review! We're glad to hear you found the service both skilled and friendly. Thanks again.

Posted 2 months ago

“Always helpful,good at explaining things to a grey haired techno phobe.”

Helpful Report

Posted 2 months ago

Hi Helen! Thank you for your review. We’re always happy to help and make tech a little less daunting! Thanks again.

Posted 2 months ago

“I experienced an issue with outlook classic email . The speed of receiving or sending emails was slow. Geeks put in much time trying to resolve. Although the issue remains I cannot fault Geeks as they tried many solutions and after discussion it was agreed that it was a microsoft issue.”

Helpful Report

Posted 2 months ago

“The response to the call out very prompt. Found Donavan very friendly & helpful.”

Helpful Report

Posted 3 months ago

Thank you for the 4-star rating and kind feedback of Donavan, we hope to help in the future if needed.

Posted 3 months ago

“Cannot remember the name of man who fixed it for me but he was very caring and kind in showing me what to do as I am in my eighties and it takes me longer to remember things Thanks a lot Meg Gordon”

Helpful Report

Posted 3 months ago

Hi Meg, thank you for the lovely review. It's lovely to hear that the technician was able to help with your tech troubles in a manner that worked for you. Thank you once again for the feedback and 4-star review.

Posted 3 months ago

“Service good. Problems with Extra Mail,Could get them to understand.”

Helpful Report

Posted 3 months ago

Hi David! Thanks for your feedback! We’re glad to hear our service was good. Feel free to reach out if you have anymore tech issues. We're here to help!

Posted 3 months ago

“efficient , polite , listened to my story, fixed the difficulties I was having and gave the computer a thorough check over and assured me all was functioning as it should.will be happy to use same service again.”

Helpful Report

Posted 4 months ago

Hello! Thank you for your kind words! We're glad we could sort out the difficulties you were having and give your computer a proper check-up. It’s great to hear you felt listened to and reassured. We’d be happy to help again anytime! Thanks again.

Posted 4 months ago

“Prompt & helpful with advice. Thorough in ensuring their remedy worked.”

Helpful Report

Posted 5 months ago

Hi Kenneth! Thank you for the feedback! We're glad you found our advice helpful and appreciated our thoroughness. Thanks again!

Posted 4 months ago

“Justin very good and very patient. However, MClient he set up didn't work and I had to speak to Videk today. Hope I'm not charged for that .... As an aside, any possibilty of increaing the print size on your invoices please.”

Helpful Report

Posted 5 months ago

Hi Keith! We are thrilled that Justin was patient and could give you a good experience! And don't worry—because you have your subscription to Geek Plus, any remote support calls like the one you did with Vivek are part of that subscription, so there is no further charge! We will check with the accounts team to see if increasing the invoice print size is possible and then resend it for you!

Posted 5 months ago

“Prompt ,efficient ,friendly service.”

Helpful Report

Posted 5 months ago

Thank you for the kind words and 4-star rating!

Posted 5 months ago

“Job well done. Only complaint - computer left in a slightly different state from usual, which I had to straighten out myself. Nothing wrong, just a bit different condition from my usual.”

Helpful Report

Posted 5 months ago

Hi Ron, thank you for your feedback! We’re glad you were happy with the service overall, and we appreciate you letting us know about the small changes. If there’s anything we can do to help make things feel more familiar next time, please don’t hesitate to reach out!

Posted 5 months ago

“(i FOUND bRANDON TO BE AN EFFICIET AND COMPETANNT. I WOULD GIVE HIM TOP MARKS EXCEPT I WISH HE HAD EXPLAINED MORE THOROUGHLY WHY HE NEEDED TO INSTALL THIS PROGRAMME.”

Helpful Report

Posted 6 months ago

Hi Judith! We are proud to hear that Brandon gave you a great experience! We will pass on your feedback so he knows how to explain thoroughly when setting up programs to give a better experience next time! Thank you for the review.

Posted 6 months ago

“Jacob was extremely patient and showed me how to achieve the results I wanted. He went over things several times and gave me time to think of the steps I needed to follow to get a successful outcome. Once he had shown me I was able to try to complete the task myself . This was extremely beneficial for me. I appreciated his professionalism and tolerance. P.O'Sullivan”

Helpful Report

Posted 6 months ago

Hello! Thank you for sharing your experience! We're happy to hear that Jacob provided such patient and thorough support, guiding you through each step and ensuring you were confident in achieving your desired results. Thanks again for your kind words!

Posted 6 months ago

Geeks on Wheels is rated 4.8 based on 6,903 reviews