Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,563 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,563 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Geeks are great at fixing laptops (5 stars) but the wifi troubleshooting service is very average. I was warned in advance that the fault may not be resolved but hoped for more indepth testing for the $200 charge. My tv intermittently freezes and double-takes which I (amateur) read can be high jitter. My ad-hoc wifi measurements show great download speeds but really variable jitter with an average of 38, worst was 168. (Ping ~48.) He said that might be just my laptop (fair enough) but he only tested speed, looked at my current wifi settings and said freezing is normal without ethernet. He did suggest that I could replace my tv or (2 mnth old) dongle and use ethernet but he didn't check the ethernet, even from the remote (satelite) wifi box that the tv would use. A nice enough chap but I am not confident in his approach to spend more $$ on this theory. UPDATE: A second, more experienced, Geek (Ben) has now checked and tuned our wifi / setup. It will take a few days to see if it worked (the fault is so intermittent) but we do know that it has been properly considered and thoroughly investigated. Definitely happier with the quality of the service.”

Helpful Report

Posted 1 week ago

Hi there! Thank you for the feedback we are sorry to hear you've had this experience. Our managers are going to look into this and get in touch with you shortly.

Posted 5 days ago

“Justin explained the problem I had on the computer well.. Also he said that DVD remotes are available at the shop but I see you can get apps to do the same, this was not suggested. Also he didnt respond in time for me to purchase a computer through geeks on wheels and in the meantime I arranged my own purchase. I would use geeks on wheels again if the need arose.”

Helpful Report

Posted 1 week ago

Hi, thank you for the 4-star review! We're glad Justin explained the issue clearly! Thanks for your feedback about suggesting alternatives to remotes and about response time. We will aim to improve! We appreciate that you would use us again! Many thanks!

Posted 1 week ago

“Great service almost completed all tasks requested, some not able to do for various reasons”

Helpful Report

Posted 3 weeks ago

Hi Mark, thank you for the 4-star review! We’re glad most of the tasks were completed, but we apologise that we weren't able to complete all of them. Thanks for the positive feedback!

Posted 3 weeks ago

“Ryan came to our house to determine why the external hard drive is not recognised by the brand new Sony TV and managed to cure the problem, so we thought at the time. Less than a week later the same problem reoccured. As a result of the on going problem, Geeks on Wheels advised I approach the retailer to submit a warrantee claim which is currently under action. I appreciate the service and response of the geeks on Wheels organisation and can recommend others to their services.”

Helpful Report

Posted 4 weeks ago

Hi Terry, thanks for sharing your experience. We’re glad Ryan could help initially and advise to submit a warranty claim! We hope that you can get your hard drive working with your TV soon! Thanks for the kind words!

Posted 3 weeks ago

“pleasant helpful and understood”

Helpful Report

Posted 1 month ago

Hi Jane, we're glad that our technician was able to help you with your tech troubles and that he was pleasant and easy to understand! Thanks for the positive feedback!

Posted 1 month ago

“Frank dealt quickly and efficiently with the problem.”

Helpful Report

Posted 1 month ago

Hello! We're glad that Frank could quickly and efficiently help you with your tech troubles! Thanks for the positive feedback!

Posted 1 month ago

“Jason professional and most helpful”

Helpful Report

Posted 1 month ago

Thanks for the 5-star rating of Jason's recent visit. We're glad to hear that you found him both helpful and professional!

Posted 1 month ago

“Came promptly and was lovely to deal with and sorted many more of the problems we didn't know we had.”

Helpful Report

Posted 2 months ago

Hi Sandra and Ken, we're thrilled to hear that our technician came promptly and was able to sort out your tech troubles! Thanks for the positive feedback!

Posted 2 months ago

“I got him in to fix a problem which he sorted out in 5 Mins As we haad more time I got him to look a couple of other things which was great. He was one of thge best IT repairers I have dealt with”

Helpful Report

Posted 2 months ago

Hi, we're glad that our technician was able to sort out your main issue and a few others, too! Thanks for the kind words and positive feedback!

Posted 2 months ago

“Very good and helpful, will be in touch when purchasing A ne iPad. Have already arranged installation thanks!”

Helpful Report

Posted 3 months ago

Hi Peter, thank you for the positive feedback! We're stoked to hear that our technician was very helpful and that you have booked again! Thanks!

Posted 3 months ago

“Advised arrival time and upon arrival set to work . Ryan was pleasant and tackled my security camera issues but unfortunately was unable to fix the issue. Tried his best and was courteous and efficient .”

Helpful Report

Posted 3 months ago

Hi Neil, we're sorry to hear that Ryan, unfortunately, was unable to fix the issue. But we're glad to hear that he was courteous and tried his best. Thanks for the positive feedback!

Posted 3 months ago

“I thought Tom M displayed good knowledge and fixed the problem with Sonos and computers by copying all saved music to my installed NAS drive, then scanning music. Now works well. Thank you.”

Helpful Report

Posted 3 months ago

Hi Ross, we're pleased that Tom was able to help fix the problem you had with Sonos and your computer and that it's all working smoothly now! Thanks for the positive feedback!

Posted 3 months ago

“Prompt service given and good help with the upgrade of our system. There were some things linked to our e-mail change over that could not be done at the time but we had some help from friends so did not need a follow up and one issue was also done via remote help. We would book Hershal again - we are very happy with our new updated system. Thanks Geeks on wheels”

Helpful Report

Posted 4 months ago

Hi Nicky, thanks for the kind words. We’re glad Herschel could help with the upgrade and that you were happy with the service, including the remote assistance when needed. We’ll pass your thanks along. Thanks again!

Posted 4 months ago

“Ryan.Was friendly polite , and helped to alter my phone settings.I would recommend him in the future .”

Helpful Report

Posted 4 months ago

Hi Doreen, we're glad that Ryan was able to help you with your phone settings! Thanks for the positive feedback!

Posted 4 months ago

“I received very good service from Paikea with his new colleague Matt. Have not rated GOW 5 because I don't believe any person or company is perfect. We all need to strive for perfection and need to have that goal uppermost. am”

Helpful Report

Posted 4 months ago

Hi Therese, we're glad you had a great experience with Paikea and Matt! Thanks for the positive feedback!

Posted 4 months ago

“Notified arrival time 1 hour in advance. Did the jobs and left. Pleasant to work with.”

Helpful Report

Posted 4 months ago

Hi David, we're glad that our tech was able to help you out! Thanks for the positive feedback!

Posted 4 months ago

“Good friendly comunication. Informative and professional.”

Helpful Report

Posted 4 months ago

Hi Debbie, we're glad you had a good experience with us. Thanks for the positive feedback!

Posted 4 months ago

“Great team and great technician s”

Helpful Report

Posted 4 months ago

Hi John, we're glad you had a great experience with our technicians. Thanks for the positive feedback!

Posted 4 months ago

“Steven was on time but had a lot to do. He tried to explain to me what he was doing. I could not understand a few things but some was okay. After Steven left the building some items came straight to me . Steven was very knowledge, just to much work. I will leave the old laptop as I cannot send email using xtra.co.nz. Anyway thanks Best Regards Brian Francis”

Helpful Report

Posted 5 months ago

Hi Brian, thanks for the 4-star review. Glad you're starting to have your emails coming through. Sounds like you had a lot to get through but we're glad Steven could help you out with most of it. Thanks again for your review.

Posted 5 months ago

“Apart from getting our address totally wrong when he finally got here was pleasant and polite”

Helpful Report

Posted 5 months ago

Hi John, sorry about the confusion there. Glad to hear that the service was up to your standards once onsite. Happy to assist and look forward to helping in the future should you require!

Posted 5 months ago

Geeks on Wheels is rated 4.8 based on 7,563 reviews