Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,005 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,005 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“the ribbon at the top is much to small. i will go blind trying to read it”

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Posted 11 months ago

Thanks for the 4-star review Paul, if you need any support reach out to 0800 424 335!

Posted 11 months ago

“The Geek's visit yesterday was very satisfactory. However, I was not impressed by a personal remark which he made.”

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Posted 11 months ago

Hi Katharine! We are glad to hear that your visit yesterday was satisfactory, however, we are sorry that our technician made a concerning personal remark. A manager will be reaching out to gather more information asap!

Posted 11 months ago

“Ben used good analysis to fix the printer problem.”

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Posted 11 months ago

Hi Caroline, thank you for your review! It’s great to hear that Ben was able to troubleshoot and fix your printer problem. We appreciate your feedback—thanks again!

Posted 11 months ago

“Tom was very likeable and helpful with both work on our system and advise”

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Posted 11 months ago

Hi Robin, thank you for your kind review. We're very pleased to hear our technician Tom was both accommodating and helpful. Thanks again!

Posted 11 months ago

“I waited 4.5 hours without an appointment time. Too long”

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Posted 1 year ago

Dear Lloyd, Thank you so much for taking the time to leave us a review We apologize for the inconvenience you faced while waiting for your appointment. We operate on an AM/PM booking system to increase our flexibility for our appointments, this does however leave a rather large window of when we arrived based on the previous appointments of the day. You can request our 8am slot so that you know the technician will be at your door at 8am so you don't need to wait around. Thank you once again for your review and for choosing Geeks on Wheels.

Posted 1 year ago

“He had a lot of work to do and was very patient”

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Posted 1 year ago

Hi Graham, thank you for the high rating and positive review. We're glad to hear you found our technician patent as he got through the work to be done. We always aim to work through tech troubles thoroughly whilst explaining what is going on, without rushing through, giving our customers the best possible outcome.

Posted 1 year ago

“Job done efficiently”

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Posted 1 year ago

Thank you for the feedback and 4-star review!

Posted 1 year ago

“Tom did what he could to fix the problem with the printer,but had to ring the Brother Help Desk for futher help. He arranged for the Brother operators to try and resolve the issue.”

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Posted 1 year ago

Hi there, thank you for the 4-star review, it's a shame we weren't able to fully resolve your printer issues, but we're glad to hear you had a positive experience with Tom our onsite technician. Thanks again!

Posted 1 year ago

“The technicians turned up on time. Most of my needs were met but it was an unwelcome surprise to find out my PC was unusable after the upgrade. The managers discount helped me swallow that pill.”

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Posted 1 year ago

Hi there, thank you for the 4-star review, unwelcome surprises can really be a pain sometimes. If you feel like there's something we could have done better we'd love to hear from you, please give us a call on 0800 424 335!

Posted 1 year ago

“Sorted out my main problem - but not able to install a Mac Cleaner, probably because my Mac OS Majave 10.14.6 is not compatable (pity)”

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Posted 1 year ago

Hi Ray, thank you for the 4-star review. It can definitely be annoying when updates stop compatibility with programs! But we're glad to hear that your main problem was resolved. thanks again!

Posted 1 year ago

“Time efficient and punctual. Responded to my requests. Explained in everyday language not tech-speak.”

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Posted 1 year ago

Hi Zena, thank you for the kind review. We're happy we were able to help and in a timely manner whilst skipping the tech jargon. We hope to help again in the future!

Posted 1 year ago

“no oooooooo”

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Posted 1 year ago

Hi there, thank you for the 4-star review!

Posted 1 year ago

“Sashika was very pleasant and helpful.”

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Posted 1 year ago

Hi there, many thanks for the kind words and 4-star review!

Posted 1 year ago

“Always find the Geeks pleasant & helpful.”

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Posted 1 year ago

Hi Daphne, thank you for the kind words and great review!

Posted 1 year ago

“Kitt was excellent. He explained what he was doing and answered my questions in an engaged way. He clearly is enthusiastic about his work.”

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Posted 1 year ago

Hi there! Thank you for the kind review and 5-star rating, it's great to hear you found Kitt engaging and enthusiastic. We love answering our client's questions and helping them fully understand their devices. Thanks again and we hope to help again in the future!

Posted 1 year ago

“Ash found a few things wrong with my device and spent some time tidying up and putting things right”

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Posted 1 year ago

Hi John, thank you for your 5-star review! Awesome to hear that Ashvin successfully diagnosed your device's issues and fixed them accordingly! Thanks again!

Posted 1 year ago

“The only way this could have been bettr was if the serviceman had said "it might take and hour" to install windows 11 instead of "about 10 Minutes"”

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Posted 1 year ago

Hi there, thank you for the positive review! We're sorry to hear that the installation took longer than initially thought, however, a number of factors can influence the time it takes to get everything installed and setup correctly. Thanks again and we hope to help if needed in the future!

Posted 1 year ago

“Great to deal with.”

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Posted 1 year ago

Hi Claire, thank you for the kind feedback and review!

Posted 1 year ago

“Great service v good technician today who could explain in plain English what he was doing and why. Above all nothing was too much trouble to fix and/ or explain.”

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Posted 1 year ago

Hello! Thank you for your review. We're very chuffed to hear you found our service valuable. Thanks again for your kind words and support.

Posted 1 year ago

“Easy to book, good advice, timely”

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Posted 1 year ago

Hi Fiona, thank you for the review! We're very glad to hear you had such a positive experience with us.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 7,005 reviews