Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,903 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used Geeks over many years and found service good. We are not so happy this time. The arranged time was at the start of the working day but the technician did not arrive until 1.30. A big delay. The installion of the virus software Malwarebytes was a mistake even though the technican knew we had signed a 2 year virus protection with McAfee in November. This created disappointment that the technican was not thinkling about the customer. There were also unexpected add on's which were not discussed but just added. I still respect Geeks but I was annoyed when I got home from work. I can say Geeks did later make contact and have made arrangements to rectify the key issue and explain the add ons. I respect them for taking a proactive response.”

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Posted 6 months ago

“We are grateful to Geeks for fixing our very annoying internet connectivity problem. It did take 2 visits, the first technician not finding a solution to the complicated problem. The second technician is to be applauded for doing so. Seemingly one of the Wifi extenders had had it so it was replaced with a new one. By the end of the session the broken extender began to function again so did we really need to pay for a new one?? We don't really need 3 extenders around the house. It all became very expensive, but we have always have great service from Geeks and have valued their honesty, fairness and clarity in explaining problems. We trust that will continue.”

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Posted 6 months ago

Hello, thank you for your feedback! We're glad to hear your complex internet connectivity issues were resolved. Someone will be in touch soon to discuss your three extenders. We're pleased to know you appreciate our great service, honesty, fairness, and commitment to meeting your needs. Thanks again for your kind words!

Posted 6 months ago

“Ryan W. worked hard to eliminate corruption in files, and accomplished what I wanted with Word”

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Posted 6 months ago

Hi Caroline, thank you for your review! We're happy to hear your tech issues were accomplished and your files are no longer corrupted thanks to our awesome tech Ryan! We're just a call away should you need tech help in the future!

Posted 6 months ago

“After requesting an account I found that I had been charged a callout fee of 35 dollars.as there was no callout involved with the job I have not payed the callout fee. I rang the office about this around the 8th of November and was told that the technician would call me about it . I have had no call to date. The job was completed and am happy with the help that was given.”

Helpful Report

Posted 6 months ago

Hi Brian, Thanks for the feedback! We have updated your invoice and sent that through to you. Have a wonderful Christmas period! -Geeks On Wheels

Posted 6 months ago

“The problem that prompted a visit by Geeks on Wheels was quickly and efficiently resolved. There was also a general clean up with updates of various files. It was an efficient and courteous service.”

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Posted 6 months ago

Hi Dennis, thank you for the kind review and 4-star rating. We're stoked to hear that your initial tech problem was solved quickly and efficiently with time for some updates and a general clean up. Thanks again!

Posted 6 months ago

“Reuben was great and sorted out the problem.”

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Posted 7 months ago

Hello, thank you for your review! We're happy to hear you're pleased with the outcome of Reuben's visit and that your tech problem was resolved.

Posted 7 months ago

“Happy with job, all seems to be working well.”

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Posted 8 months ago

Hi Ann, thank you for your review. We're happy to hear your tech problems we're solved and you're happy with the outcome of our visit!

Posted 8 months ago

“A problem with a printer required two visits but was resolved to my satisfaction on the second visit. The technician seemed well versed in the technolgy and I found him helpful and courteous.”

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Posted 8 months ago

Hello! Thank you for your review. We're glad that your tech issues were resolved to your satisfaction and that you found value in our technician's assistance. Thanks again!

Posted 8 months ago

“Really good service from jack. He arrived when he said, did the installation and had it all set up . Had a small problem with the printer set but get that sorted eventually. All in all a great job , well explained and executed . Tim Jones”

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Posted 8 months ago

Hi Tim, thank you for taking the time to leave us a review. We appreciate the feedback and 4-star rating. It's great to hear that Jack was able to get everything sorted even with a small hiccup along the way. We will make sure to pass on your kind words and look forward to assisting in the future should you need it! Thanks again.

Posted 8 months ago

“Came to site, changed and installed Mesh Web to better quality product, corrected some issues and left. Problems recurred and streaming capability was missing and tech returned. Solved the problems, reset the mesh sites and corrected the other issues again, all at no cost. A generous gesture given the second visit was as challening as the first. Did appreciate it, thanks Geeks.”

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Posted 8 months ago

Hi John, thank you for your kind review! It's great to hear that your tech issues are sorted and your Mesh Wi-Fi is running smoothly again. We appreciate your patience, and remember, we're just a call away should you need any tech help in the future! Thanks again.

Posted 8 months ago

“Angus was very professional and explained everything in language I could follow. The computer and phone now do what I wanted. I do think your prices are rather high.”

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Posted 8 months ago

Hi Veronica, thank you for the kind review and rating. We are glad to hear that Angus was able to get everything sorted on both the computer and the phone and we will make sure to pass on your kind words to him. We do try hard to keep our prices as reasonable as possible, given our operating costs and the quality of service provided. Thanks again!

Posted 8 months ago

“Thank you for your service of my computer and setting me up for future use of my skills on thiis desk screen. I appreciated your detailed description of the fault.”

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Posted 8 months ago

Hi Lauraine, you are most welcome and we look forward to assisting in the future if you ever require!

Posted 8 months ago

“Unable to resolve problem on line - Geek was onsite within 2 days. Appeared onsite punctually - addressed problem and was gone within 30 mins. Excellent service.”

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Posted 8 months ago

Hi Keith, thank you for your review! We're glad to hear your tech issue was resolved and that you found value in our service. Your kind words mean a lot to us, thanks again!

Posted 8 months ago

“Very happy with the service Aaron gave us”

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Posted 9 months ago

Hi Elwin, thank you for your feedback. We're pleased to hear you're happy with the service Aaron provided.

Posted 9 months ago

“the ribbon at the top is much to small. i will go blind trying to read it”

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Posted 9 months ago

Thanks for the 4-star review Paul, if you need any support reach out to 0800 424 335!

Posted 9 months ago

“The Geek's visit yesterday was very satisfactory. However, I was not impressed by a personal remark which he made.”

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Posted 9 months ago

Hi Katharine! We are glad to hear that your visit yesterday was satisfactory, however, we are sorry that our technician made a concerning personal remark. A manager will be reaching out to gather more information asap!

Posted 9 months ago

“Ben used good analysis to fix the printer problem.”

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Posted 9 months ago

Hi Caroline, thank you for your review! It’s great to hear that Ben was able to troubleshoot and fix your printer problem. We appreciate your feedback—thanks again!

Posted 9 months ago

“Tom was very likeable and helpful with both work on our system and advise”

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Posted 9 months ago

Hi Robin, thank you for your kind review. We're very pleased to hear our technician Tom was both accommodating and helpful. Thanks again!

Posted 9 months ago

“I waited 4.5 hours without an appointment time. Too long”

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Posted 10 months ago

Dear Lloyd, Thank you so much for taking the time to leave us a review We apologize for the inconvenience you faced while waiting for your appointment. We operate on an AM/PM booking system to increase our flexibility for our appointments, this does however leave a rather large window of when we arrived based on the previous appointments of the day. You can request our 8am slot so that you know the technician will be at your door at 8am so you don't need to wait around. Thank you once again for your review and for choosing Geeks on Wheels.

Posted 10 months ago

“He had a lot of work to do and was very patient”

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Posted 11 months ago

Hi Graham, thank you for the high rating and positive review. We're glad to hear you found our technician patent as he got through the work to be done. We always aim to work through tech troubles thoroughly whilst explaining what is going on, without rushing through, giving our customers the best possible outcome.

Posted 11 months ago

Geeks on Wheels is rated 4.8 based on 6,903 reviews