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Geeks on Wheels Reviews

4.8 Rating 6,011 Reviews

96 %

of reviewers recommend Geeks on Wheels

Company Reviews

4.8

Based on 6,011 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 19th February 2024

Geeks on Wheels 5 star review on 29th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 3rd August 2023

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent people, for skills and manners. A year ago, I would have given 5 stars. Now I can't because it's so difficult to get a call-back, even as a Hotline Member. Clearly not enough staff at that stage. Very, very frustrating to not even get a call-back on the same day!”

Posted 4 months ago

Hi Gavan! Thank you for the feedback on our service. We apologize for the delays in getting back to you with your Helpline callbacks. Earlier in the year we were understaffed in this area, but the good news is we are now at full capacity and are answering calls the same day. Last week we did have two people sick, so it did cause delays but otherwise, we have now managed to be on top of our incoming calls most days! We understand the frustration of not being heard back the same day and do apologize again, but would love you to know that we are now back at full capacity and are getting through calls promptly like before! Thank you for the review and feedback!

Posted 4 months ago

“tried hard to fix the problem, initially, it worked but wouldn't 2nd time around (typical of technology). So I went to the supplier of the cutter, Roland who managed to sort problem it was not the computer but the program, needed to find a new cutting program (Cut Studio) other than the one (Sign Tools) that came with the design program that was compatible with the design program and Roland Cutter. Then have to convert the files to ESP to run with the new cutting program. CLEAR AS MUD”

Posted 4 months ago

Hi Rata! It sounds like your fix was a complicated one, to say the least! We're glad to hear that the supplier Roland was able to resolve it through a complex system of changing software! Sometimes with older machines like that going to the supplier is a great way because they will know ways to make their products work, which we won't know without the insider information! Thank you for the great feedback!

Posted 4 months ago

“Efficient, nice personality.”

Posted 5 months ago

Hi Laeis! Thank you for the 4-star review and feedback!

Posted 5 months ago

“Did a good job but more needs to be done. Another appointment requested”

Posted 5 months ago

Hi Graham! Thank you for the feedback! We've let our call center team know that you would like another appointment to complete some further work!

Posted 5 months ago

“Competent efficient service, provided when it was promised”

Posted 5 months ago

Hi John! Thank you for the review and feedback!

Posted 5 months ago

“Geek on Wheels employee Regan provided a thorough and comprehensive check on my computer and offered advice and tips on various topics such as the keychain function and passwords.Being a Luddite I appreciated that she explained things in a simple easily understandable way.”

Posted 5 months ago

Hi there! Thank you for sharing your experience with Regan, we always want our technicians to be giving amazing service and it sounds like she did that for you! Clear communication and explanations are important to us to ensure our customers understand what's happening with their tech and be upskilled in their use, so we're proud to hear Regan did that for you! Thank you for the review.

Posted 5 months ago

“Usually very efficient. However I have found Sashika rather slow and less knowledgable than previous Technicians that we have had. This is not a complaint, just a personal opinion. The next time I request a call I would appreciate it if you could send one of the others.”

Posted 6 months ago

Hi Ron! Thank you for your 4-star review! We appreciate your feedback about your experience and will use it to upskill our technicians! We understand that your experience with Sashika felt slower than with other Technicians that you have had, so we will make sure that Sashika gets further support to get up to speed! We have added a note to your profile to remind our call center that you would like a different tech next appointment.

Posted 6 months ago

“Wonderful to have Chris do the install. Friendly efficient and best of all. A great bloke.”

Posted 6 months ago

Hi Raewyn! Thank you for the feedback on Chris' most recent appointment with you! We are glad to hear he is a great, friendly guy! We always want to have lovely techs that we know we can trust in the houses of Kiwi's up and down New Zealand, so we are proud to know Chris is one of them! Thank you again!

Posted 6 months ago

“Good communicator and was efficient in what she was able to do with my problems. Turned out my printer was the basis cause of my major issues.”

Posted 6 months ago

Hi Ron! We are thrilled to know that your technician was able help with all your tech troubles. It's great to hear that she was able to pinpoint that the printer was the cause of them! Thank you for the review!

Posted 6 months ago

“Anthony D sorted out an issue we were having with our internet connection after changing service providers. He diagnosed the problem quickly, recommended an effective solution, installed a new router for us and made sure all of our devices were working. He was very good at explaining what he was doing as he went along, including what the options would cost, and he tidied up after himself too. Anthony D was also very personable, polite, arrived on time, and even coped well be being hassled by our puppy!”

Posted 6 months ago

Hi there! Thank you for sharing your experience with Anthony D! We are thrilled to know that he was able to help get your internet connection resolved through installing a new router! Being able to give good clear communication is important in our services so that our customers are upskilled and informed on what's happening with their tech, so it's great to hear you mention this in the review so we know that we are doing the right thing! Thank you for the review!

Posted 6 months ago

“Responded quickly to our request for Geeks assistance. Keiran carried out a though and excellent job. Well done”

Posted 6 months ago

Hi David! Thank you for sharing your experience with Kieran! We're proud to know that he was able to be thorough and provide such an excellent service! If you ever have further tech troubles, feel free to give us a call!

Posted 6 months ago

“Justin quickly identified that my existing Wi-Fi booster was not revivable after a power spike and he simply installed an unobtrusive TP-link deco Wi-Fi mess network instead, which has wonderful strong Wi-Fi coverage. Thank you Justin. You did spoil the experience a bit though by invoicing an excessive price above retail for the two Wi-Fi devices.”

Posted 6 months ago

“Regan was an amazing young person who knew her job. I appreciated all her help and dedication . I didn’t expect it to take so long and cost more than I wished to spend. I would make sure to check the time if a next time is needed. Otherwise pleased with the service given by Regan.”

Posted 6 months ago

Hi Lesley! We are thrilled to know that Regan was able to get your tech all set up and running, through her dedication to helping you! We do recognize that it took a bit longer than expected which caused it to cost more. Sometimes tech troubles can be larger than expected and require a bit more time to resolve but if you do have any more tech troubles cropping up we will make sure Regan (or the tech that comes) is attentive to the time!

Posted 6 months ago

“(I don't give perfect scores) Tim was very helpful - and resolved all the issues I had in a calm, friendly but professional manner. Didn't appear to mind a couple of stupid questions I asked. I would recommend him and GoW to friends K”

Posted 6 months ago

Hi Kay! We are so happy to know that Tim was able to get all your tech troubles resolved! We don't find any question a stupid question because everyone has a different level of knowledge on their tech journey! Thank you for the great feedback!

Posted 6 months ago

“Rated very good but unfortunately problem was not able to be fixed in the end - not the fault of the technician but was crossing my fingers and hoping it would fix itself.”

Posted 6 months ago

Hi Jen! Thank you for the feedback, it's unfortunate to hear that we were able to resolve your tech troubles in this situation, but we are glad to hear our technician was able to do the best they could for your situation! Thank you again for the review!

Posted 6 months ago

“While the Technician didn't actually fix the problem with my printer not printing from the laptop he set up a work-around by leaving the AVG Secure VPN off. It will then print. This is probably the best solution although it doesn't explain why this has happened now when it previously worked perfectly. I can only assume that it could have been an update to the AVG software that caused it.”

Posted 7 months ago

Hi Rona! It sounds like your AVG update probably turned on the VPN which made the printer stop. VPNs very commonly make printers stop working so you usually have to disable them when you want to print. VPN software actually makes the computer look like it's on a different network, so when a computer is connected to the home network with a VPN on, it won't recognize printers on the same network. We're glad to hear you're up and running again!

Posted 7 months ago

“Very happy with the service from SamR today. Solved the problem that I asked him to and provided some good advice. Thank you.”

Posted 7 months ago

Hello Michael, Thank you very much for your 4 star rating of Geeks on Wheels and for your kind words. We're very glad to know that SamR was able to solve your problem and provide you with some good advice. Your satisfaction is very important to us and we will continue to strive to provide you with quality service. Thank you again for your valuable feedback. Sincerely, Geeks on Wheels

Posted 7 months ago

“We had a couple of issues with our job at first, but the followup to rectify those issues was excellent. Would recommend Geeks on Wheels to others.”

Posted 7 months ago

Thank you so much, Russell, for taking the time to rate Geeks on Wheels a 4-star. We are thrilled to hear that our follow up to rectify the issues you initially had with your job was excellent. We really appreciate your recommendation and kind words!

Posted 7 months ago

“Very helpful young man Sashika, who solved our issues.”

Posted 7 months ago

Hi Margo! We're thrilled to hear Sashika was able to be very helpful in solving your issues! Thank you for the 5-star review!

Posted 7 months ago

“Very knowledgeable and helpful”

Posted 7 months ago

Hi Lloyd! Thank you for the feedback and review!

Posted 7 months ago

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Geeks on Wheels is rated 4.8 based on 6,011 reviews