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Geeks on Wheels Reviews

4.8 Rating 6,004 Reviews

96 %

of reviewers recommend Geeks on Wheels

Company Reviews

4.8

Based on 6,004 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Geeks on Wheels 5 star review on 19th February 2024

Geeks on Wheels 5 star review on 29th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 3rd August 2023

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm pretty unhappy with the quality of service. I was having issues connecting my wifi using extenders, and so I asked the company for help. The technician was quick to dismiss my issue and said it is because I have "unreliable" tech, despite the fact that I had been using it flawlessly for 6+ months. Funnily enough, me and my neighbour fiddled with the system some more after the technician left and noticed that the system has two different models of satellite, and that we were originally trying to connect a router to a router-- which was never going to work. We re-organised the system so that we were only connecting the satellites to the router and magic-- it worked.I think the issue is solved now... I feel disappointed in the attitude of the technician, which left me feeling unheard-- and the cost of the "work" (>$200). The call center people were great through, and very responsive. Thanks for getting backk to me about this issue,a nd I appreciate your understanding + refund. Cheers”

Posted 4 months ago

Thank you so much for taking the time to let us know about your experience, Olivia. We appreciate your feedback and are sorry that you were unhappy with the service you received. It is unacceptable for one of our technicians to dismiss a customer's issue without truly helping them, and we apologize for this. We understand how frustrating it can feel to be charged for something without truly being helped. We will discuss this situation further with the technician to fully understand why they felt that the current setup was not going to work reliably into the future. We will be reaching out to you shortly to discuss your experience and come to a reasonable resolution. Kind Regard, GeeksOnWheels

Posted 4 months ago

“Since my purchase from G on W a look at computer prices at Harvey Norman (all under ($1000.00) you will have to forgive me for thinking I have not done too well through you.”

Posted 5 months ago

Hi Michael, Thank you for letting us know you don't believe you've done well through us. We do our best to keep our prices at a fair and reasonable level, devices purchased through us include a free 2-year warranty, antivirus cover for the first year, 3 months free access to our Geek Helpline Remote support desk and a clean install of Windows to remove all manufacturer bloatware - all at no additional charge. However, if you feel like you've not gotten good value for your money, please contact us on 0800424335 and ask to speak to Andy. I would be more than happy to address your concerns as happy customers are our primary goal!

Posted 5 months ago

“Although we had briefed Geeks with regard to our need to work on photos and how to set up slide shows Jesse was unable to help at all and thus disappointed We subsequently phoned up a granddaughter in Dunedin who was able to put us straight”

Posted 5 months ago

Sincere apologies Peter. This is not the type of experience we pride ourselves on. One of our managers will call you to discuss this to better understand the circumstances asap.

Posted 5 months ago

“Pretty disappointed that we paid $250 for just over 1 hours work and the job never got completed. I could have purchased a new TV for this amount. Basically all the technician suggested was for us to contact LG. I could have done this myself and saved $250 or the guy I contacted to book the job could have suggested I done this and save me $250. So basically DONT use Geeks on Wheels for any TV related issues, you may as well go and put $150 on a race horse. Thanks Dan Harper”

Posted 9 months ago

Hi Dan, we are sorry to hear you've had this experience with us. Whilst we usually find we manage to fix most of the issues we run into with TVs there can certainly be times we experience that we can't fix an issue. We're disappointed to hear that this was one of those times. Unfortunately, our call center team are not technicians so they would be unaware of whether calling LG would be the first step or not so they would not have been able to guide you through with the best steps forward and we do apologize for that. We have passed this on to a manager to look into further and get back to you.

Posted 9 months ago

“Quite slow and didn't sort out some if the problems.”

Posted 9 months ago

Hi Stefany. We're sorry to hear that we didn't meet your expectations! Usually in our reviews, we hear that we have good speed in both booking and onsite, so we are disappointed to hear this wasn't the case for you. A manager will look into this and be in contact with you to try to resolve this!

Posted 9 months ago

“I requested assistance with a Microsoft surface laptop which it was known someone was being sent to look at a Microsoft surface laptop yet when they arrived we were told they weren’t familiar with Microsoft surfaces and wasn’t actually able to help yet we were still charged the full price just to be told to buy a new laptop or get it sent to Christchurch so honestly wasn’t very happy with the service and wouldn’t use again as we shouldn’t have been sent someone if they didn’t actually know much about the type of laptop.”

Posted 10 months ago

“At Barnaby's suggestion I visited PB Tech and decided on a replacement computer for the one he had pronounced dead and removed to Geeks HQ for data transfer. I chose not tò get the old one back. He collected the new computer from my house in its sealed box on Tuesday last week. Barnaby explained that he was going on paternity leave and that someone else would likely finish the job. I assumed this transfer would be an overnight procedure or 2 days at the most. On Friday I called to check on progress. The next available appointment was yesterday, Tuesday 9/5. Jesse appeared to return my computer at around 8.30 with my OLD computer in his arms. It had been left in the "ready to go" bay.. This necessitated his going back to HQ to get the new one. He also brought a USB -C hub. The latter proved to be the wrong one meant that the job was not completed to my satisfaction. I had to source a USB-C Hub and connect it myself . Both Barnaby and Jesse were really nice young men to have in the house but the systems failed to cope with a change of personnel, it seems.”

Posted 11 months ago

Hi there Lynne. Thank you for sharing your feedback with us. Usually, we pride ourselves in having great communication, but it sounds like the ball has been dropped here for your situation transferring between technicians. We would love to chat to remedy this situation and so a manager will try to reach out, but if you would like to contact us earlier, feel free to call 0800 424 335 and ask for Reuben.

Posted 11 months ago

“Did not retrieve all my photos or application Photos.”

Posted 1 year ago

Hi Allen. We are so sorry to hear we haven't been able to help you get all your photos back yet. The job is still open and we have offered to take the device away for further data recovery options, so if you would like that option we can still offer it! We will get the technician to contact you to see whether we can help further.

Posted 1 year ago

“I felt pushed around and overcharged. I did not want an antivirus but he talked me into it by threatening that I might get hacked. I'm an elderly lady and I ended up paying a lot more money than what I had expected. The cost should be discussed upfront as they surely could give a rough estimate (at least tell the hourly rate).”

Posted 1 year ago

Hi Elanor, we're so disappointed to hear you've had this experience. Whilst we believe antivirus is very important to have to protect you in the online world, we definitely don't think you should feel pushed into something that you don't want, and you definitely shouldn't feel threatened. A manager will look into this further and get in contact with you to try to resolve this. We're sorry once again for this experience.

Posted 1 year ago

“Sam was good but the results are poor. Some issue was fixed but same problem when printing your invoice.”

Posted 1 year ago

Hi there Roger, so sorry to hear you had this experience. We value good service, so we want to make it right! A manager will attempt to contact you and help resolve this.

Posted 1 year ago

“My goodness so slow at installing everything. I had my neighbor install the same thing in our bach in half the time. Very expensive gear 25% more than you can buy from the store. Didn't get everything I wanted done because they had taken so long. They had a $30 autumn special running but was informed they only give it to you if you ask. Which I didn't see on their website so how would people know? I would not recommend them. Also this doesn't have spell check disposing that tech specialist can't add this to review service”

Posted 1 year ago

Hi. Thank you for the feedback, it's displeasing to us to hear you didn’t have a positive experience. We apologise and it is important we resolve this with you. I will contact you to discuss the recent visit you've had with us. In order to keep our review services accurate, we use an independent 3rd party service, which we don't control the spellcheck option. It’s important we resolve this and deliver a better experience next time. Can you please make contact with us on 0800 424 335? Please ask for Kevin.

Posted 1 year ago

“Really appreciated your ability to give us an appointment at short notice for a business problem however your staff member spent only 30 minutes here and just tried to sell us a new computer. The next day we had to get someone else in to help who just 'cleaned' our computer and it was back to perfect. He said Geeks are only interested in sales and not service which was our experience.”

Posted 2 years ago

Hi Angela. Really sorry that was your experience and we are keen to talk further with you about it. We are certainly surprised that is how you felt given that over 95% of our appointments are pure service solutions that do not involve a new system sale. After talking this over with the tech, I absolutely reassure you that he made that recommendation in your best interests but he possibly could have done a better job of talking through all options with you. As mentioned I am still keen to discuss this further so please feel free to give us a call on 0800424335 and ask to talk to AndyP.

Posted 2 years ago

“Only one of three tasks (the easiest) completed. Poor follow up”

Posted 2 years ago

Hi there. If you’re not pleased, we’re not pleased. We are sorry for your experience and thank you so much for bringing this to our attention. We set very high standards of customer satisfaction and we’re sorry to hear that this standard has not been met. We want to investigate this further. Please can you call 0800 424 335 and ask to speak to AndyP so we can work with you to resolve this as quickly as possible.

Posted 2 years ago

“Within days of your man coming here and looking at me Computer. Things went haywire. if I click on something to open up a talking point I get; "Your connection is not secure." and I cannot go any further. It is like Chrome has blackballed me with algorithms so I cannot look at anything further to the original headline.”

Posted 2 years ago

Hi Graeme. We’re sorry you had a disappointing experience. We apologize and it is important we resolve this with you. We set very high standards of customer satisfaction and we’re sorry to hear that this standard has not been met. We will get your technician to contact you ASAP to attempt to get this ongoing issue sorted. If you would like to further discuss this please call 0800 424 553 and ask to talk to AndyP.

Posted 2 years ago

“Technician was here for hour and three quarters whereby it cost me $302 and still. Didn’t fix the issue but put in an enquiry with google help to get an answer back to me. Then he left and I tried to sign in again with google and it just kept tell me my password was incorrect. I feel that the service shouldn’t have to be paid for until the whole issue is fixed. I phoned the 0800 number just after he left they told me he would ring me that was 10:30ish and still at 3:45 I hadn’t heard from him so phoned again the 0800 number to be told he will call me when he’s finished with his current job. Am I not important enough as it is now an hour later and still no contact. My whole day has been on hold as I haven’t been able to access google work file. And that has cost me $400 that I can’t charge out”

Posted 2 years ago

Hi Wendy. We’re sorry you had a poor experience. We value your business and regret that you didn't receive the experience you were expecting and that the technician did not contact you at the time you were expecting, causing you unneeded delays. Our number one priority is our customer's satisfaction and we certainly appear to have dropped the ball here. I would like to help get this problem resolved in a timely manner to correct your poor experience. Can you please make contact with us on 0800 424 335? Please just ask for AndyP.

Posted 2 years ago

“Computer still running out of space. TV is still losing connection quite often. RCA to HDMI cable didn't work. I had to get an analogue to digital converter for the VCR. I've been waiting long enough to get Rohan to come back to me. He didn't fix my problems the first time and has promised twice to get back to me and hasn't. Can you please assign someone else to solve my problems”

Posted 2 years ago

Hi Jack! Thanks for taking the time to leave this review. It's really important to us that our clients have a 5-star experience however in this case it sounds like many of the things we came out to look at are occurring again. I have requested your technician to give you a call, and if you would like he can come out for free to see why these issues have come back. You should be hearing from your Technician today. If you would like to further discuss your experience then please call 0800424335 and ask to talk to AndyP (Customer Resolutions) and I will see what we can do to correct this poor experience

Posted 2 years ago

“The person came late and stayed for far less than an hour. He explained very little and achieved nothing of value. In the past I have had a very good experience with one of your people and recommended you to several friends. I am very disappointed with this experience and will not be using you again. Please do not send any more Emails to me.”

Posted 2 years ago

Hi Sue, we are sorry to hear that you had a poor experience this time around. As you have mentioned, this is definitely not the customer experience we pride ourselves in. A Manager (Brian) will be in touch later today to discuss this further with you to see if we can come to a resolution. As requested, we have removed you from our mailing list.

Posted 2 years ago

“Kevin was excellent when he visited us at the office, he made lots of good suggestions and sorted the issues quickly. However, we found the follow up service to be very poor. We were looking at buying 6 computers through you and having them all set up, plus ongoing help. Quotes took ages to get, I had to follow up frequently, people did not return calls/emails when they said they would. I started to feel like I wasn't a valued customer and a bit of a nuisance. We have taken our business to a smaller company where the boss oversees quoting so it came through within the day.”

Posted 2 years ago

Hi Amber, first of all thank you for taking the time to leave feedback on your experience. We are very sorry to hear that it did not end as smoothly as it started. Our number one priority is customer satisfaction and we certainly appear to have dropped the ball here. Due to the tech being off sick and being booked out for appointments, it appears the communication has fallen apart on our end. We will be taking this on board to prevent the same and similar situations from happening in the future. If there is anything more you would like to discuss, then please feel to call the Call Centre on 0800 424 335 and ask to speak to Brian about this.

Posted 2 years ago

“Took a long while to do something reasonably simple, and despite it being reasonable service didn't complete one of the subscriptions as asked. And waiting on a credit for overcharge on final Invoice.”

Posted 2 years ago

Hi Andrea, thank you for taking the time to let us know. We are sorry to hear that your appointment did not live up to our high standards that we normally have and have come to be known for. A Manager will be in contact with you by the end of today to discuss this further and come to a resolution.

Posted 2 years ago

“As a lay person I turned to Geeks after a friend got my printer to print. Both the printer and Laptop are about 3-4months old seldom used but always worked well as expected when used. My friend who is computer savy came and tested, uninstalled /reinstalled had the printer going., After leaving the printed failed again, hence I called Geeks. Tech arrived did tests and worked away in his silent manner/ A few questions asked were not adequately answered. U/L , D/L test were done and I was informed reading were erratic I showed him where the modem was, 8ft up in a cupboard which he replied shouldnt be there and to ring Spark. I stood and watched and waited and it became obvious my internet (Fibre) wasnt strong enough. He readjusted my Mac. We paid him his $130 and he left. I still didnt get an answer why a system that was set up correctly, working without fault, just stopped. I visited Spark, who didnt want to know about my Modem, so I rang location Chorus. Spoke to a tech who was focused on speed tests, I sent him a photo of the modem location. This was Thursday. I told him could I have a service man which he agreed to. Today is Tuesday, so I rang again. He tested and told be speed test ok, couldnt see my problem but will ring in the morning to see about a service man. I am so frustrated at the seeming lack of knowledge. I felt Geeks couldve given me something solid so I could approach bot Spark and Chorus with confidence, but no, just learnt that my printer and lap top are not working !! Sorry ,, its a 2 from me guys.”

Posted 2 years ago

Hi Brad. It’s disappointing to hear of your frustrations. We are sorry for your experience and thank you so much for bringing this to our attention. Our number one priority is our customer's satisfaction and we certainly appear to have dropped the ball here. It’s important we resolve this and deliver on a better experience next time. I will have a chat to the technician and be making contact with you today to help resolve this issue. If you wish to get in contact with sooner then call 0800424335 and ask to talk to AndyP.

Posted 2 years ago

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Geeks on Wheels is rated 4.8 based on 6,004 reviews