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Geeks on Wheels Reviews

4.8 Rating 6,033 Reviews

96 %

of reviewers recommend Geeks on Wheels

Company Reviews

4.8

Based on 6,033 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 19th February 2024

Geeks on Wheels 5 star review on 29th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 3rd August 2023

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More communication with customer would be good, especially those for the first time. Very expensive when not knowing the total bill will be”

Posted 4 years ago

Hi Jane, sorry to hear about your experience. Our GM will be in touch directly to find out more and see if there is anything we can do to rectify this.

Posted 4 years ago

“James came and checked my desk top computer and found the CPU was overheating and tripping out. I think he should have given me the option to try and repair and not just upgrade to a newer model. I don't know much about computers, but managed to clean the cooling fans with a vacuum cleaner and now it appears to be working ok.”

Posted 4 years ago

Hi Peter, thanks for the feedback - there's always a number of options when it comes to these kinds of issues and as with many things it's that age of question of repair or replacement. I'm sorry to hear that you felt like James didn't give you a range of options on what to do next, that's definitely the kind of advice we would expect to be given. Our GM will be in touch directly to discuss more specifics about what went on. Just an FYI too, we don't recommend using a vacuum cleaner to clean up a PC as this can cause static charge to build up which can be dangerous for the internal components. It's best to blow out any dust from the fans etc. with something like compressed air. Thanks Peter, we'll be in touch!

Posted 4 years ago

“After loading Win 10: Ulead Photo Express would not work anymore, Office word takes 5 minutes to 'configure' Evidence Eliminator does not work...having paid a lot for it many years ago.”

Posted 4 years ago

Hi Rex, sorry to hear you're still having issues with this - a team member of ours tried to reach out to you at the end of Jan following your previous review but he couldn't get through. We're keen to help as much as possible! Our team will try to reach out again today, otherwise you can always contact our bookings team directly on 0800 424 335 and we can organise a follow up appointment. Thanks Rex!

Posted 4 years ago

“Hard drive was removed from premises as technician did not have parts to fix on site. Follow up information from the technician was non existent, and I had to make several phone calls over the following week to chase up progress. It took 2.5 weeks for the hard drive to be returned, and at that time I was informed that there was also a printer problem that was not diagnosed on the initial visit. Both visits to my house also only took 20 mins but an hour was charged”

Posted 4 years ago

Hi Andrew, thanks for chatting to our General Manager over the phone today in regards to this experience. This is obviously not the service we expect so we sincerely apologise for that and we appreciate the feedback!

Posted 4 years ago

“rushed service; did not listen to my concerns; did not bring my old computer back when asked; asked to change the appointment twice (I happily agreed to the first time); wanted me to do his job for him in activating ESET”

Posted 4 years ago

Hi Mark . We’re sorry you had a disappointing experience. We apologise and obviously need to look into this further. We have obviously let you and ourselves down here. We pride ourselves on deserving and receiving very high levels of feedback and your experience is not at the level of most of our other reviews. It’s important we resolve this and deliver on a better experience next time. Can you please make contact with us on 0800 424 335. Please just ask for Logan (Customer Experience)

Posted 4 years ago

“He could not get Ulead Photo Express to work...for my calendars. He could not get WORD to work He could not get Evidence Eliminator to work...as I have recently changed from Win 7 to Win 10”

Posted 4 years ago

Hi Rex. Thank you for letting us know about this. We’re sorry you’re Windows 10 upgrade experience with us obviously could have been better. A 5 star standard is what we expect our customers to receive and we are sorry that you feel you haven’t quite had that. A 5 star standard is what we expect our customers to receive and we are interested to discuss further why you feel we haven’t quite delivered on that. Please feel free to call 0800 424 335 and ask to speak to Logan (Customer Experience)

Posted 4 years ago

“Job No. 3232217. Son in England not impressed as audio issue was not dealt with, he agrees PC is slow but this would not cause the sound to be affected while leaving the video looking OK. Thought that trying to sell iPad to compensate was stupid as we already have one. I do agree with all our son says and trust him as he is a computer expert. We would like a return visit to sort out the sound problem without extra charge as Jacob was here for over an hour and did not solve the fault which was the reason he was asked to attend in the first place. Also he was asked to install Duo on our Samsung tablet which he did not do. We have installed this since his visit having no problem doing so and feel that he could have done this within a few seconds for us. If you are not able to sort this out we will be forced to call in another computer repair service. We definitely could not recommend your service to anyone else at the moment.”

Posted 4 years ago

Hi Ann, we really appreciate feedback from our customers about their experience. We’re sorry your experience didn’t match your expectations. Your disappointing experience reaffirms to us our focus on customer satisfaction. We need to set this right. We are very keen to discuss this with you further to better understand your experience. Please call 0800 424 335 and ask to speak to Logan (Customer Experience)

Posted 4 years ago

“I would have expected the consultant to carry a hard drive to use to transfer data between the lap tops. I was not told I had to have one on hand and so mine was at the office and I had to buy another one!! It left me wondering if commission is paid on sales made to customers. When he said I’ll get one from the car I assumed he meant one he used on jobs, but he came back having opened a new packet. Also the job was not completed. He said I would have to transfer the music as it would take too long but also said he would transfer all docs and photos but I had to transfer my photos myself as they were left on the hard drive. Previous geek consultants have been great. Sadly not this time.”

Posted 4 years ago

Hi, it's dissapointing to hear of your fustrations following your appointment. We apologize and it is important we resolve this with you. We’re known for our very high standards of customer satisfaction but have obviously missed the mark here. It’s important we resolve this and deliver on a better experience next time. Can you please make contact with us on 0800 424 335. Please just ask for Logan (Customer Experience).

Posted 4 years ago

“3 different techs, 2 appointments made and no one turned up. All my favourites have disappeared since this last visit so i guess someone will have to come back now to try and sort it out. Not happy this time with Geeks.”

Posted 4 years ago

Hi, We're sorry you had a disappointing experience and still have residual issues following your appointment. We apologize and it is important we resolve this with you. We set very high standards of customer satisfaction and we’re sorry to hear that this standard has not been met.Please call us as soon as you can on 0800 424 335 to discuss this experience further. Just ask to speak to Logan (Customer Experience Officer).

Posted 4 years ago

“Overcharged by $500 on replacement laptop. Customer satisfaction seems secondary to their interests. Can do better!!”

Posted 4 years ago

Hi John, sorry to hear that our service has not met your expectations. We understand that one of our managers have already tried to make contact to discuss this further.

Posted 4 years ago

“feel like I’ve been ripped off”

Posted 4 years ago

Hi Lisa, sorry to hear that you feel that way can you please call us on 0800 424 335 to discuss this.

Posted 4 years ago

“To be honest I was hoping that when the technician arrived I would be able to give him a brief overview of what I wanted done to my computer and then I would be able to leave him to it. Instead I felt like I needed to be in the room for the whole hour and a half and much of this time consisted of unnecessary conversation about apple products and climate change which I did not really want to hear about. Perhaps the job would have only taken 1 hour had the job been completed more efficiently. The technician also took it upon himself to sort out my wifi which wasn't really something I was having an issue with and did not ask for help with. He said the connection in my office was low so he installed an extender. This is not a bad thing, but as I mentioned, I wasn't having issues with this. On top of that, my printer was not able to be changed to the extender so now I need to chnage my computer back to the original wifi to print any way. The main issue I was having was transferring files from my iphone to my computer as an error kept coming up, instead of fixing the problem he showed me another way to transfer files from my phone to my computer, this was helpful and allowed me to get my files, but he did not address the problem I wanted fixed. He did install security software which I appreciated. We have used you guys before and had great service and I really hate making complaints, I just felt a little ripped off afterwards.”

Posted 4 years ago

Hi Annelyse, could you please call us on 0800 424 335 to discuss this further.

Posted 4 years ago

“Unable to access my emails or internet Had to go online to windows for their solution One very frustrated and annoyed customer Maybe a refund or apology would be in order Jan Lloyd”

Posted 4 years ago

Hi Jan, so sorry to hear that your emails were not working correctly following the appointment. We understand that someone from our management team have sent you an email apologies for this. Thank you for your feedback.

Posted 4 years ago

“the lab top is still not working properly as the box we ask to take off are still and it's as slower”

Posted 4 years ago

Hi Ian, sorry for your experience. Could you please call our Geek Hotline on 0508 123 111 and they can have a look at it for you.

Posted 4 years ago

“See my e-mail today Per Uddén 123418”

Posted 4 years ago

“Problem was not resolved by Geeks , but with a MS update a week later the issue went away. Tech guy needed a wash and so did his clothing !!!!”

Posted 4 years ago

Hi, sorry for your recent experience. Could you please call us on 0800 424 335 to discuss this further.

Posted 4 years ago

“We requested help with installing a new printer/scanner (with ADF), due to a change in my email making sure emails also came to my phone and seeing if any contacts on my old email address could be retrieved. When I went to scan I was unable to so. I phoned you and Will, in 10 minutes loaded an icon which made the whole process make sense. At the same time he "altered the settings"to hugely speed up the scanning. DJ did nothing regarding the unbelievably slow scan,( which largely contributed to the long time he was here) except to say we should have bought a Brother model that you could have supplied. I still do not have emails coming to my phone. Sorry, but we feel we were seriously overcharged for the outcomes achieved.”

Posted 4 years ago

Hi, sorry to hear about your experience. Could you please call us on 0800 424 335 so that we can discuss this further.

Posted 4 years ago

“I did not get any of the issues I wanted fixed done? I have paid for an hour of a techs time to be told it needs a more specialist person? While I understand the process, it was made clear the job when I registered it and what needed to be done. I’m left feeling like I paid 145$ to be told sorry you need someone else? Happy to speak to someone to fix this please Thank you Lisa”

Posted 4 years ago

“And my Google Favourites folder is now empty, so how did that happen?”

Posted 4 years ago

“In total I was without my computer for 11 days. I still have work to do to set everything up correctly. This is the worst experience I have had from Geeks. I do not wish to speak to Sanju again thank you.”

Posted 4 years ago

Hi Russel, I understand a Manager has been in touch with you, I am very sorry to hear this and hope to resolve it for you as much as we can ASAP

Posted 4 years ago

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Geeks on Wheels is rated 4.8 based on 6,033 reviews