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Geeks on Wheels Reviews

4.8 Rating 6,034 Reviews

96 %

of reviewers recommend Geeks on Wheels

Company Reviews

4.8

Based on 6,034 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 19th February 2024

Geeks on Wheels 5 star review on 29th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 10th October 2023

Geeks on Wheels 5 star review on 3rd August 2023

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The technician connected a new router and TV box to our modem, but failed to check his work. He has disconnected our TV from the Internet and we have now lost our connection to Netflix and You Tube. I request the technician returns to complete the job.”

Posted 3 years ago

Hi Phil, sorry to hear about this, we'll follow up asap and get this sorted!

Posted 3 years ago

“My problem was not solved”

Posted 3 years ago

Sorry about that Dang, as your Geek suggested if the update we left running did not resolve the problem, we could come back and continue troubleshooting - someone will be in touch to follow up asap!

Posted 3 years ago

“Hi. Although the main issue seemed to have been corrected whilst Peter was here and finished, the issue has returned the very next time we logged on. Namely FB and Gmail not remembering passwords. we have top log in email+ password each time it opens. very annoying. However peter himself self had a good CS manner and his communication was good, The rating does not reflect the whole experience with GOW . but my own annoyance. Isure you'll help rectify. Please advise. Deane Rogers”

Posted 3 years ago

Hi Deane, sorry to hear this - we'll have someone get in touch to follow up asap!

Posted 3 years ago

“TerrenceN was due back here on Friday with my new computer to set it up. Did not arrive or phone to say he could not make it. I up graded because the other computer would not be here until after xmas Disappointed John Dragovich All good now John Dragovich”

Posted 3 years ago

Hi John, sorry to hear about this, we'll get this sorted asap!

Posted 3 years ago

“SamS arrived on time appeared to sort the issue within 20 minutes but within 6 hours printer would not connect with devices again.”

Posted 3 years ago

Hi Barnie, sorry to hear about that - we'll be in touch ASAP to get things fixed up!

Posted 3 years ago

“James did a great job but this morning can’t load an Access runtime program!!”

Posted 3 years ago

Hi Margaret, sorry to hear about this, we’ll have someone be in touch to sort this out asap!

Posted 3 years ago

“The printer spooling problem was fixed for one print and then recurred. I was disappointed not to receive a complete solution to the problem from Geeks on Wheels given the cost paid over and above my subscription.”

Posted 3 years ago

Hi Tom, sorry to hear about this, we'll organise a follow-up appointment straight away. If of course it turns out we missed something first time around, it will be fixed up free of charge!

Posted 3 years ago

“I was disappointed with the end result fo my appt as my computer was weirdly slower after the visit than before and had a alteration on it I hadn't asked for. Gill Nelson”

Posted 3 years ago

“We purchased multiple malwarebyte (premium) licences for our various tablets and computers and just feel some follow up on how things were going would be helpful.”

Posted 3 years ago

Hi, we can definitely organise that for you, our bookings team will be in touch!

Posted 3 years ago

“My wife took the appointment, as I was unavailable. It seemed Christoff’s priority was to upsell the TP-Link equipment rather than to bring expertise and understanding to our issue. Perhaps this is the business model and we misunderstood what the service we were engaging.”

Posted 3 years ago

Hi Sam, sorry to hear about your experience, I can assure you that’s not the case and he would have only recommended the product if he thought it was a good solution for you. Our GM will be in touch directly to discuss further, thanks.

Posted 3 years ago

“Was very disappointed today, the way your customer service people related the job to Ryan. I went to great length to explain the problem to pretty much none of this getting passed onto Ryan, other than internet problems! C mon guys I have dealt with you for a number of years and this is the worst response I have ever had. Note my response below relate to todays experience only.”

Posted 3 years ago

Hi Pam, thanks for the feedback, really sorry to hear about this - or GM will investigate and target correct straight away!

Posted 3 years ago

“Very disappointed. The technician that visited was polite, however did not investigate the issue I still have with my computer. I was specific about the issue and the solution was to upsell me.”

Posted 3 years ago

Hi Michelle, sorry to hear about this, our GM will be in touch to discuss further. In the meantime, our bookings team will reach out to you to book in a courtesy follow up to see what can be done!

Posted 3 years ago

“Very disappointing. My computer, which was working well, was taken back to office to install some updates. Since it was returned I have not been able to access any of it in spite of phone calls and attempts to fix the problem. Previously I have been happy with the service but would currently be unable to recommend it.”

Posted 3 years ago

Hi Alison, sorry to hear about this - our bookings team will be in touch asap and we'll work out how to get you back up and running again!

Posted 3 years ago

“When you don’t know a lot about technology you love that there is someone who does and can help. But you need to trust that they are working for you, to help you. Today I felt I was over charged on a job that took way too long and info was inconsistent.”

Posted 3 years ago

Hi Sharon, thanks for your feedback, much appreciated. Sorry to heat that things took longer than expected. It looks like you where charged .25 hrs over the minimum (1.25 hrs in total) and the issues appear to have been resolved. We also charge in .25 increments so was there perhaps some miscommunication from our side around costs and times etc.? Our GM will be in touch directly to discuss this with you

Posted 3 years ago

“Not a good result from the technician unfortunately. We were pointedly asked while booking the appointment if ceiling access was available (which it was and confirmed as such) but the technician claimed on site that he was not legally allowed to enter the roof space. We feel that if he was legally not allowed to work in the roof space we should have been informed at the time of booking as the range extender unit is ceiling mounted. Additionally the technician was unable to diagnose or resolve our issue and instead instructed us to contact our electrician to test the installed CAT6 cabling (and power supply cabling). This cabling has been tested by the electrician on at least two previous occasions as well as replacing the range extender unit. If the technician had called or texted myself while on site I could have confirmed this to be the case. Looks like we will be needing to cover the time/cost of another IT specialist to get this resolved now.”

Posted 3 years ago

Hi James, sorry to hear about his - you're absolutely right and these should have been better clarified over the phone during the booking. Our GM will be in touch shortly and hopefully we can resolve this 👍

Posted 3 years ago

“I was disappointed to have my guy 1 hour late. I was told this just before he was due. Bit of a shame as I had to cut appointment short.”

Posted 3 years ago

Hi, sorry to hear about this we always endeavour to tell you way ahead of time when running late, clearly we didn't on this occasion! Our GM will be in touch directly to see what we can do about this - thanks for you feedback in the meantime!

Posted 3 years ago

“I am a subscriber to Geeks Hotline. I called for help, to be told that someone would call me back. That was several days ago, and no one had rung until I renewed my subscription this morning.It has been frustrating over the past year to wait around for a call back, and the answering service cannot advise how long the phone back will be.”

Posted 3 years ago

Hi Graeme, thanks for the feedback. Really sorry to hear about this experience, our GHL has been so busy for a very long time now and of course Covid-19 hasn't helped either with an increase in demand on remote support. We're doing our best to get to calls as quickly as we can and increasing capacity too. Wait times should be back to more normal levels in the next week or two.

Posted 3 years ago

“I'm disappointed with you this time around. Have already filled in a survey and would be pleased if you could let me know if you have received have it thank you”

Posted 4 years ago

Hi Doris, I am very sorry to hear this, your survey was forwarded to a Manager, sometimes this process can take a while as we get such a large volume of these daily. I understand Peter has been in touch with you since

Posted 3 years ago

“arrived 25 minutes late -- billed for whole hour when only received 35 minutes service -- pushed to receive Geek hotline membership while time pressured thus spending money didn't really need to spend”

Posted 4 years ago

Really sorry to hear this, it does not sound like the standard we expect from our team. A manager will be in touch to discuss this further

Posted 4 years ago

“Pleasant GOW guy but disappointed with the level of diagnostics which was a HD issue with a HP laptop. Wasnt repaired and I had to pay invoice there and then. When I rang HP to clarify a separate warranty issue they lead me through the and hard drive was fine it's a system reinstall required. Have requested partial refund. Let you know how I get on.”

Posted 4 years ago

Hi there, sorry to hear about this, we definitely want to discuss this with you further! You mentioned you have requested a partial refund but as yet I haven't been passed any communication from you? This could be an issue at our end of course, my apologies if so. Either way our GM will be in touch directly to discuss this with you.

Posted 4 years ago

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Geeks on Wheels is rated 4.8 based on 6,034 reviews