Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,033 Reviews

96 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,033 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 19th February 2024

Geoff Bradley

Geeks on Wheels 5 star review on 29th October 2023

Colin Miller

Geeks on Wheels 5 star review on 10th October 2023

Felice Gazo

Geeks on Wheels 5 star review on 3rd August 2023

Teresa Rameka

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phillip was great but I do believe this visit was a RIP off.In this case it was a case of pushing a switch,my understanding is that later Geeks built NzuPs have changed the reset button to make it easier.I appreciate the need for a standard call out fee but $145 for 10 minutes is disgraceful. M.East.”

Helpful Report

Posted 4 years ago

Hi Madeleine, thanks for bringing this to our attention. I am sorry you felt this way, unfortunately, we do have a minimum one hour call out fee which covers the cost of travel time, vehicle usage and technician time. I understand that in this case we have credited you back for half of this as a gesture of good will.

Posted 4 years ago

“After having several appointments cancelled by Geeks On Wheels, due to inavailibility of a computer battery (which i had already paid for) Sam arrived unexpectedly on Monday afternoon, with the battery to install it into my lap top. He told me that due to the inconvenience caused to me through the battery not being available, I would be given a 20% discount on the first hour. He then took the screws out of the rear of the computer, attempted to get the back off it, then said he didn't feel comfortable doing the job here at my home, and asked permission to take it back to the workshop. I reluctantly agreed, (further inconvenience to me) and he then told me I would be without the lap top until Friday. He charged me for taking the screws out of the lap top, and gave me the discount. This amounted to $52.00. He then told me it would cost a further $300 odd to complete the job. I am not happy! 1. Several (at least 6) appointments cancelled due to Geeks not being able to supply the battery. 2. Being charged $52 to watch screws being taken out of the lap top, then being put back in. 3. Being told there would be a further charge of over $300 to complete the job (replace the battery, search for lost photos, and a general maintenance). This all could have been done within an hour here at home. I have told Sam that if there is any problem with finding the photos to not carry on. I have let them go. 4. I believe the Data Storage unit purchased through Geeks On Wheels and on which i had expected to recover the 2 or 3000 lost photos has never worked. Sam has this along with the computer. I am very disappointed with the service....especially when i have had excellent service in the past with great results. Efficient, fast and expert. Not this time! Thank you for your time Kind regards Ani McManaway.”

Helpful Report

Posted 4 years ago

Hi Ani, sorry to hear about your experience. Our management team will be looking into this and we will be in contact with you as soon as possible.

Posted 4 years ago

“I am not at all happy with the service provided and would like someone (senior) to contact me with regards to my concerns. Dexter is a lovely young man but I felt he was out of his depth with 2 of the 3 simple requests which I had, both of which involved systems which I have worked with for the last 9 years - at least. I look forward to discussing this with you.”

Helpful Report

Posted 4 years ago

Hi Jaye, sorry to hear that the service did not meet your expectations. I do believe that we have been in contact with you and have arranged for a senior technician to come out and assess the situation.

Posted 4 years ago

“Very disappointed with the outcome certainly did not satisfy my expectations. Had to pay for service that was costly and left with another problem that will require attention,Will be contacting Geek again but will they respond?”

Helpful Report

Posted 4 years ago

Hi David, sorry to hear that you felt this way following your appointment. I believe that you have since gotten these issues rectified with our Geek Hotline.

Posted 4 years ago

“We are having major problems with the fixing of our computer. At present we cannot use it. We want this fixed immediately. We ask that somebody else also be involved now. Please phone us Russell 0274446805 —Andy has been very pleasant to work with but appears to be having major trouble with our Mac. This has been going on for some time. Russell and Pamela Tregonning .”

Helpful Report

Posted 4 years ago

Geeks on Wheels is rated 4.8 based on 6,033 reviews